Great product, they could just do a better job of clarifying the delivery dates. E.g website says despatch in 2 working days but I ordered on a Sunday and it arrived on a Friday.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a t shirt for my husbands 60th unfortunately received an incorrect tshirt.Bailey immediately organised a free return & correct shirt arrived a few days later.No quibbling just very good cust... Mehr ansehen
Unternehmen hat geantwortet
Ordered never arrived which was really disappointing as it was a Christmas present, Emailed to chase delivery received a reply two days later advising it would be looked into urgently, which it wasn't... Mehr ansehen
When I first ordered from Art Of I was nervous about ordering from a brand that was new to me. After my first order I was hooked! Great quality, designs, and options. I am located in the United States... Mehr ansehen
Unternehmen hat geantwortet
4,2
Gut
651 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Excellent customer service
Excellent customer service. So nice to interact with an efficient and helpful human being instead of the irritating bot that some other companies use.
16. April 2025
Bewertung ohne vorherige Einladung
Love the quality of the hoodie
Love the quality of the hoodie! Very impressed and perfect gift for a football lover!
25. März 2025
Mixed bag…
Quick summary: Certain products are great, but it’s a very mixed bag. Support is difficult to consistently stay in contact with.
Bought a black Craven Cottage hoodie and a bishops park sweatshirt. The sweatshirt is great but the Hoodie has been constantly shedding black fibres all over my t shirts and it’s a nightmare to clean them, even after only an hour of wearing. Support has been fairly unhelpful, often taking over a day to reply to messages and repeating the same instructions that washing the hoodie should fix the issue, which it has not.
I’ll stress that i’ve bought a fabric shaver, multiple lint rollers, and given every chance for the hoodie to lessen in shedding, but it’s been almost a week of attempting to lessen it to no avail. It’s a shame because it’s genuinely really comfy and I love the design.
22. Februar 2025
Easy and fast to receive
5 stars all easy and received fast. Amazing quality jumper.
22. Februar 2025
Wrong order and poor resolution
Order a quarter zip and they sent me the wrong team, when I eventually managed to get in touch with them following several calls to their number. They advised I should return the item, I sent the return 2 days later and they then advised that they'd sold out of my size in all my Team's merchandise.
They take 24+ hours to respond via email to complaints and don't answer the phone.
20. Jänner 2025
Bewertung ohne vorherige Einladung
Amazing!
AOF is a fantastic company. Customer service is incredible. I love the design of the clothes they make. Would highly recommend to any football fan!
19. Jänner 2025
Bewertung ohne vorherige Einladung
Newcastle hoodie and jumper
Ordered myself the Newcastle jumper and my partner the Newcastle hoodie, the quality is far better than I expected. Items are extremely comfortable. Will be ordering again.
25. Dezember 2024
Incorrect order
I sent for a Liverpool T shirt for my husband for Christmas, when he opened it he was very disappointed to find it was a Manchester United one.
I can return it but AoF want £4 for Yodel to collect it.
Why should I pay for their mistake. Nowhere on their web site can I find a customer service contact to speak to or email.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Art Of
Hi Mary, we are really sorry about this mix up. When doing the return if you select incorrect item sent, this will give you a free returns label you wont need to pay for. Our customer service email is customerservice@art-of-football.com if you need any assistance.
The Hoodie Smells Horrible
I purchased a hoody and it smells absolutely horrible, a very strong chemical smell, much stronger than a new clothes smell. You cannot wear without washing, but as a gift I don’t want to wash before giving. I have emailed twice, last time 13th December, but no response. The quality of the fabric isn’t brilliant for the £60 it cost but would overlook if it didn’t smell so bad
6. Dezember 2024
Bewertung ohne vorherige Einladung
Ordered a Manchester United t-shirt in…
Well done AOF. Ordered a Manchester United t-shirt in time for Christmas delivery but they sent a Liverpool one. Couldn’t write it! Previously ordered a jumper which came with errors to the stitching. Customer service has been excellent on both occasions though. The second, most recent issue in supply process was highly frustrating and frankly I was close to no longer recommending AOF as I have done so many times in the past. The team pulled it out the bag so close to Christmas though and left me a very happy customer with a gift that will make someones Christmas.
17. Dezember 2024
Bewertung ohne vorherige Einladung
Tracking
Having to install an app and sign up to track a parcel is a joke.
7. Dezember 2024
Bewertung ohne vorherige Einladung
Order placed on the 2nd December and no…
Order placed on the 2nd December and no notification when delivery will take place. Customer service provide automated response that ‘due to unprecedented demand’ don’t know when orders can be delivered. If you run an online business prepare for busy periods and manage your store accordingly and do not misled customers by taking payment but then not providing the relevant service….or ability to respond to customer queries
12. Dezember 2024
Bewertung ohne vorherige Einladung
Great customer service when it was…
Great customer service when it was needed!
I had an issue with an item from this store but it was resolved within a week and the team couldn’t have been more helpful!
20. November 2024
Bewertung ohne vorherige Einladung
You pay twice for postage if you want to return
Purchased £30 T-shirt print dull not what was advertised on Facebook expecting embroidered. Requested refund told id have to pay postage refused and had to chase up why I had only £27 refunded. postage taken not a positive experience.
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Art Of
Hi Charlotte. Thank you for taking the time to leave your feedback. We're really sorry that your experience with us didn't meet your expectations.
Our t-shirts are printed to order rather than being embroidered like our hoodies and sweats. We do explain in the description of our tees that they are printed to order using water based inks in our Nottingham studio, and the product image reflects this. However we completely understand how seeing an embroidered item in one of our Facebook ads might have led to some confusion, especially as most of our hoodies and sweats are embroidered
Regarding your return, our Returns and Exchanges page explains that customers are responsible for the return cost unless we have made an error. However we understand that this must have been frustrating for you as the tee you purchased had a printed design. We're truly sorry for the any inconvenience this caused
We value your feedback as it helps us improve both our products and communication. If there's anymore we can do to assist or clarify, please do not hesitate to contact customerservice@art-of-football.com
Amazing quality
Amazing quality. Hoodie delivered and was so nice ordered a tshirt 😍
25. Oktober 2024
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