Arthauss Furniture Bewertungen 

3 084
•
TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I received, built and installed my BC-01 bed last year. Everything very clear and easy to do (I did it solo, with care). We bought their mattress and the whole thing works very well and is reported... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent service all round, delivery kept in contact and delivered when they said they would, furniture was better than I expected went together with no problems and looks great, And a week later i... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Thank you so much for a a wonderful dresser 😍 it was pretty much straight forward to put together too. Delivery took a bit, but team were friendly and very responsive! No issues, just one very happy... Mehr ansehen

Bewertet mit 4 von 5 Sternen

I'm happy with the sideboard I purchased, it's the perfect size with plenty of storage inside, looks and feels well made. The instructions weren't the best but if you've built flat packed furniture be... Mehr ansehen

Unternehmensdetails

  1. Möbelgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

Furniture is the vital ingredient that will make your house a home. This is why, at Arthauss, we strive to provide a truly excellent choice of furniture for every budget and every taste.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

3084 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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4,4

Alle Bewertungen

(3 084)

166 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Waldrobes look great

The process of ordering and thd delivery was outstanding. I purchased 3 waldrobes for my new house the quality is excellent and they look great.

29. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful instructions

I had a handyman come to put the flat back wardrobe together. He said after 25 years of putting flat pack wardrobes together it was the worse instructions he had ever come across!

30. April 2026
Bewertung ohne vorherige Einladung
Arthauss Furniture-Logo

Antwort von Arthauss Furniture

Hello Alison,

We’re very sorry to hear that your handyman found the assembly instructions difficult to follow. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been - especially given their level of experience.

That said, we have checked our records and have not received any correspondence from you since your purchase regarding this issue, so we were not aware there was a problem. We’re always here to help, and in many cases we can provide guidance, clarification, or additional support to make the assembly process easier.

If you’re still experiencing any issues, or if there’s anything unclear in the instructions, please do get in touch with our customer service team and we will do our best to assist you promptly.

Additionally, if you’re able to provide any specific feedback on the instructions - for example, which sections were unclear or difficult to follow - we will be more than happy to pass this directly to the manufacturer. We actively share customer feedback with them to help improve the quality of their products and assembly guides.

We appreciate you bringing this to our attention and hope to have the opportunity to assist you further.

Warm regards,
Your Arthauss Furniture Team

Bewertet mit 5 von 5 Sternen

Excellent customer service

I ordered my wardrobe from Arthauss over 2 years ago and whilst being time consuming to assemble at the time, has been perfect ever since putting it together.
At the time I originally assembled it, I decided not to put one of the shelves up. I recently decided to install the shelf but has misplaced the instructions and left over fixtures for the wardrobe. I was able to easily locate the instructions on their website and contacted their customer service to enquire about the additional fixtures I would need to secure the shelf. Without delay, I received a response from their team to inform me that they had shipped the fixtures I needed. These arrived the following day - I was really impressed with the continued customer service provided, given the fact I had purchased the wardrobe over 2 years ago. Thank you Hubert for your help! I will definitely be purchasing furniture from Arthauss in the future.

28. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Wonderful product and company

We couldn't recommend Arthauss enough.
They sent out some requested samples for the wall bed concept within a day.
We felt it was very good quality and the colours were lovely
(unlike another company we had been to view )
Questions were answered promptly and we felt that they were knowledgeable about the products.
Delivery was smooth and we were kept updated on all timings.
It can be daunting ordering via websites but we needn't have worried as the product has definitely exceeded all expectations.
We did pay an experienced carpenter to install and very happy we did as we have
zero DIY skills!
Would 100% recommend company and product.

23. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I've currently paid £589 for a wardrobe…

I've currently paid £589 for a wardrobe the wardrobe has arrived with chips of wood broken every where big holes in it also broken lights I've explained my situation there now trying to offer a 15% refund yes that's right 15% refund for there broken goods they send and I've told them to collect the wardrobe I want my full refund now telling me a single mum with newborn twins to pack a 250kg wardrobe back up in cardboard or they can't take it just totally refusing to refund me I'm now having to take this further and contact my bank as scam!! Do not recommend to anyone!!

6. April 2026
Bewertung ohne vorherige Einladung
Arthauss Furniture-Logo

Antwort von Arthauss Furniture

Hello Skye,

We’re really sorry to read your review and to hear how upset you are with this situation - that’s certainly not the experience we want for our customers.

Having carefully reviewed your case, we would like to clarify a few important points. From the two images provided, the damage shown is concentrated around a fixing point, including a protruding fixing. This type of damage is typically consistent with pressure or misalignment during the assembly process, rather than a manufacturing or transit defect. We also note that no issues with damaged parts or quality concerns were reported prior to or during assembly, and the item has now been fully assembled.

We also asked for additional images to support the claim of 'chips everywhere' - however no further images were provided to demonstrate this.

Despite this, we have made every effort to offer a fair and reasonable resolution. Our team has offered to send replacement parts completely free of charge to rectify the issue, or alternatively a partial refund should you prefer to keep the item as it is.

In addition, we have not refused a return or refund. We have confirmed that we can accept a return for a partial refund to cover for the loss in value of the item; however, as outlined in our Returns Policy, the item must be dismantled and repackaged to allow safe collection - this is a Health & Safety requirement for our couriers. We have also clarified that the item does not need to be in its original packaging - only that it is safely packaged for transport.

We understand this situation is frustrating, and we do empathise with your circumstances. However, we must ensure that resolutions are handled in line with our policies while still trying to offer goodwill where possible.

Kind regards,
Your Arthauss Furniture Team

Bewertet mit 3 von 5 Sternen

Not Great

Shipping was fine,but the wardrobe isnt as nice as in the photo on tge website, its cheaply made. The screws were all in one bag, which took a while to sort and the assembly instructions were awful, it took 5 hours to assemble with 2 people for a 2 door wardrobe. I wouldn't buy from here again

13. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Incredible service!

I found a wall bed which I wanted to purchase, on another supplier’s website. I had a question, and phoned them. Their agent never called back. I found the same product at Arthauss, and ordered it for £400 less. The product is fantastic. The delivery was faultless. I had a question, which their support team answered on the phone(promptly answered, no endless queuing). Received a follow up call to ensure I was satisfied. Wonderful experience!

20. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fast efficient service

Fast efficient service. End result (gloss Murphy bed) is fantastic especially with LED lights though why both sets for each shelf hasn’t a diffuser beats me! The instructions are not the easiest to follow- we got stuck on one area & wasted too much time on it. But so worth the perseverance.

2. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

100% genuine.

From ordering and extra stuff the staff where great . Very honest. When I was putting the panels up ,I noticed the fixings where missing. I contacted them and in 5 minutes a response and parts ordered. Not arrived but was giving a time line. Will definitely order again as amazing.

26. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 star service and fantastic furnture

5 star service and fantastic furnture. I bought a 3 draw cabinet to put inside my wardrobes, it fitted so well i fitted a second one . The wood match is incredible . The quality of the instructions were excellent and the delivery was spot on. one piece of advice. Use a rubber mallet to put it together, a normal hammer may dint the edging . highly highly recommend. They only cost a few pounds

2. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Poor manufacturing let them down…

Product arrived in the specified time frame and was made of pine wood as specified. Beyond this, the quality of manufacture was poor with pieces not lining up, pegs not fitting in pre-drilled holes causing splitting and the wood frame itself does appear flimsy. The problem is, there's nothing else on the market that looks any better. If only IKEA made these beds, the quality would be much better and everything would align correctly! Not sure if I would shop with Arthauss again.

1. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good quality piece of furniture for an…

Good quality piece of furniture for an excellent price. Easy ordering process and fair delivery timeframe and experience. One thing that can be improved is around the instructions and putting together the furniture. All of the screws, dowels and fixture pieces were mixed into one bag so we had to separate and count them. Some of the furniture pieces weren't pre-holed so required guesswork as to where to drill or screw. For the backboard we're not sure why screws were provided instead of nails, which would have been more straightforward. A bonus would have been for the drawers to be soft close. Fortunately we were able to take our time building the cabinet and the finish was really good.

23. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Everything was straight forward

Everything was straight forward, the price was great and whole service, including delivery, outstanding.Would definietely use the company again and recommend it for others.Great job.Thank you.

19. März 2026
Bewertung ohne vorherige Einladung

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