I ordered a small bunch of artificial flowers in January, but hadn't received them last month, so I went to my PayPal account to report them as undelivered. The first step in making a claim was to con... Mehr ansehen
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Das sagen Bewerter
I have sent several emails to the company per their website since I need the flowers by a certain date. No response. I am extremely disappointed.
I ordered in November and they said it would arrive by February then stopped replying to my messages, I messaged every week from February to March. I had to go through PayPal for a refund. NOVEMBER. T... Mehr ansehen
Order placed for very large floral installation for Cincinnati MayFestival 150th Anniversary concerts. Floral was beautiful and custom, the team was able to fill this Order and ship via air to LAX.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
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Estland
- artificialmerch.com
1,6
Ungenügend
172 Bewertungen
Hat 27 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Caution for Shipping Issues
I have never received my order placed on 3/9/2024 which was charged to my credit card in full. 33 days later, 3 follow-up emails have been sent requesting a refund for merchandise not received which they have refused to do.
Update: 4/27/24 missing package resurfaced for delivery. unfortunately had already replaced all items through another vendor. AM was very apologetic for shipping delays and offered discount but delivery was too late for event and returned package to AM/shipper.
8. März 2024
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
We sincerely apologize for the trouble you encountered during this purchase. Your feedback is very important to us, and we are very sorry that this delay in delivering your order has affected your plans.
We have received and processed your return refund request and confirmed the return status of the package with the logistics company. We will handle the after-sales matters for you as soon as possible and ensure that similar situations will not happen again in the future.
Thank you again for your feedback, your comments will help us improve our services. I hope there will be opportunities to provide you with a better shopping experience in the future.
Great Products, Value, and Exceptional Service
As a first time customer making a purchase with artificial merch is amazing.
The website is laid out in well organized manner with clear photos and description of each item. The prices on the items are super reasonable and is totally worth the time to get the items. The customer service is excellent if you have any issues or questions. I had a small issue with my order and customer service went above and beyond right away to make it right.
12. April 2024
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
We are pleased that you are satisfied with our products, value and service. We always strive to provide you with the best shopping experience and are glad that we can meet your expectations. Looking forward to your visit again!
I placed an order on March 8th 2024
Be advised receiving order may be longer than site states.
Communication wasn’t the best.
5. März 2024
Bewertung ohne vorherige Einladung
This Merch says in USA is 5-12 business…
This Merch says in USA is 5-12 business days lmfao I'm in the US and now it says takes 23 business days when I order a item on March 5th. Now I have to wait a whole month just to receive my item. Like what the HELL
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
We apologize for any inconvenience caused by the delay in delivering your custom preserved flower. Crafting these items involves intricate processes, leading to longer delivery times than usual.
To address your concerns, we have processed a full refund for your order. Please accept our sincerest apologies for any inconvenience this delay may have caused you.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your feedback and strive to improve our services.
Thank you for your understanding.
This site is very straightforward
This site is very straightforward. My order wasn’t damaged or anything. The website was clear on everything. The only issue is misunderstanding the shipping process and how it works. Though the communication between us was very clear and understandable. If the shipping information was more clear I believe it will help many customers understand the process and have a better understanding when ordering. Overall I am very pleased with my first experience.
8. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your feedback! We are glad to hear that your order arrived in good condition. We appreciate your suggestion regarding the shipping process, and we will definitely work on improving the clarity of our shipping information to ensure a better understanding for our customers. We value your business and hope to serve you even better in the future. If you have any further questions or concerns, please don't hesitate to reach out. Thank you again for choosing us and for sharing your experience!
They made it right refunded me asap
Terrible communication. Sent me an email with apologies and coupon. Hell, I don't even have my original order placed in Dec. Don't know if I will ever be stupid enough to shop with them again. Thank goodness I ordered through PayPal so the are helping get refund. So far super bad experience. I knew I should have got my stuff through ETSY. It's always easy breezy process with ETSY.
Update package lost they refunded
Immediately. Pls accept 5 stars for making it right as soon as you could!! GREAT CUSTOMER SERVICE!!!!!
11. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
We apologize for any inconvenience caused by the delay in the delivery of your order. We have contacted the shipping company to verify the situation, the package is probably lost, we are contacting you to solve the problem of the order. (Reissue or refund)
Good customer service
Good customer service after a mistake I made, would recommend 👍🏻
24. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your feedback! We are pleased to hear that you had a good experience with our customer service. We strive to provide excellent service to all our customers. If there is anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Everything was great 👍😄
I ordered several different flowers and foliage and loved all of them. If you are in a rush, go to the big box craft stores, but believe me, artificial merch is worth the wait if you plan ahead...
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your feedback! We are thrilled to hear that you loved all the flowers and foliage you ordered from us. We understand that artificial merchandise may require a little more time, but we assure you that we are constantly improving shipping. Planning ahead is a great way to get items in advance. If you have any further questions or need assistance with anything else, please feel free to reach out to us. We appreciate your support and look forward to serving you again in the future!
I placed two large orders of flowers…
I placed two large orders of flowers for my daughter’s sweet 15th. I got both orders delivered. The second order took a bit longer to be delivered because of the holidays, but I was able to track it all the way. I also reached out to them because of the delay. Great costumer service!!
16. November 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you so much for your kind feedback! We're thrilled to hear that both of your flower orders were successfully delivered for your daughter's sweet 15th celebration. We apologize for the slight delay in delivering the second order due to the holiday rush, but we're glad to know that you were able to track it throughout. We appreciate your support and hope to serve you again soon.
Beware- you may not receive your order
Beware- you may not receive your order. This is an update to my review from 12/18 for an order that I placed on 11/12/23 for my upcoming wedding.
Unfortunately, I still have not received my order or tracking updates. I have reached out to the company several times for a full refund as I've spend over $150 USD on this order, but they are refusing to help me. Please beware of this company and order from somewhere else.
8. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
We apologize for the delay in the delivery of your order and any inconvenience this may have caused.
We shipped your order in two packages on November 17th. Unfortunately, one of the packages is still on its way due to some holiday delays. To apologize for the delay, we have provided a partial refund. We are taking this matter seriously and have contacted the carrier multiple times to expedite the shipping process. If the package does not arrive by the end of the month, we will give you a full refund. We will continue to monitor the latest information on the progress of your order and are committed to resolving this issue promptly.
Terrible company.
Terrible company.
Waited nearly 3 months to receive package after paying for expedited shipping.
1. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
We apologize for the inconvenience you have experienced with our company. We understand your frustration at the delay in receiving your package, especially after paying for expedited shipping. We would like to address your concerns and rectify the situation promptly. To assist you further, could you please provide us with your order number? This will enable us to investigate the matter thoroughly and arrange for a refund of the expedited shipping charges if applicable. Rest assured, we take your feedback seriously and aim to improve our services. Once again, we apologize for any inconvenience caused and appreciate your understanding. Our Email: sales@artificialmerch.com.
Update on my order
Update on my order! Most of it arrived today! I would delete my previous review if I could figure out how. Once I finally got in touch with them, they were spot on desponding to my concerns. Frequent messages to update me on the status of my order in transit. Hopefully, the rest of the order is also on the way and will make it in time for my daughter’s wedding. For the price that I paid, everything looks pretty darn nice. I do wish that there was a way to call the company to communicate, but that is not an option. My panic caused me to leave them a poor review, and I apologize for that. If you choose to order from them, just order really early to avoid my panic. 100% recommend doing business with them!
22. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your update regarding your order. We are glad to hear that most of it arrived today and that you have been satisfied with the products.
We apologize for any inconvenience you encountered while trying to get in touch with us.
We assure you that we are working diligently to ensure the remaining items are delivered.
We sincerely appreciate your recommendation and are grateful for your business. Thank you once again for your understanding and patience.
AWFUL,AWFUL, AWFUL!!!!!
I placed an order on Nov. 26 for items for my daughter’s wedding. Site says items ship in 7 to 10 days. No update. No tracking number. But you can bet they took the money from my account! They are IMPOSSIBLE to call-no phone number or customer service. DO NOT ORDER FROM THEM! All I have is my order # and I can’t look it up on their site! The wedding is JAN. 13th. I am disgusted with this company!
26. November 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
We apologize for any inconvenience you may have experienced with your recent order. We want to assure you that your package has been successfully shipped and is currently in transit.
We have made several previous attempts to contact you using the email address you provided, but unfortunately, we have not received a response. Please check your spam or junk folder, as our messages may have been filtered into those folders unintentionally.
Rest assured, we are diligently working to resolve this issue and have taken note of your unease. We know how important this order is for your daughter's wedding, and we will make every effort to ensure you receive it on time. We will contact you again within 24 hours.
The customer service is unreal
The customer service is unreal! It had been a week or so, and I hadn't received a notification that my order was ready to ship, so I reached out to Artificial Merch, and I think I got a response back the same day! Also, the individual who responded (Anne) was super thorough and helpful. The order actually came in earlier than anticipated, and the flowers are very pretty. It even came with a little care card to let you know how to fluff them up and let them air out a bit.
7. November 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your feedback! We're sorry for any trouble caused by the delay in informing you about your order's shipping status. We're grateful that you contacted us, and we're pleased that Anne was able to assist you promptly and effectively. We're glad your order arrived early and that you like the flowers. If you have any more questions or concerns, please feel free to contact us.
I love the options
I love the options for anyone that creates floral arrangements. I love the quality of the products I've received. I especially like the black roses because you really can't find them in the big box stores
.
16. September 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thanks for your feedback! We are happy to know that you are satisfied with the product you received. Thank you for your support and look forward to serving you again in the future!
Expect shipping delays
I placed an order and was given an estimated shipping time. Unfortunately they had never even processed the order by the time I needed it let alone shipped it. When I contacted them initially I felt they were a scam because of their communication but they have initiate the refund.
24. September 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
We sincerely apologize for any inconvenience caused. We have recently experienced a high volume of orders, which has led to delays in shipping some of them. We fully understand the importance of timely delivery and are working diligently to resolve the situation. We have increased our employees in order to expedite the processing of orders. The customer satisfaction is of utmost importance to us. We value your business and will do everything in our power to rectify the situation.
VERY ACCESSIBLE AND ACCOMMODATING
12. September 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your kind words. We strive to provide a welcoming and inclusive environment for all our customers. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again soon.
Exactly what I was looking for.
The leaves were exactly what I was looking for and made my place settings look beautiful. I highly recommend!
11. September 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your feedback! We appreciate your liking for our products. We look forward to serving you again in the future.
Beautiful silk flowers
I was very satisfied with the beautiful silk flowers I ordered. I enjoy making wedding bouquets for brides. My order came very quickly, and I was very pleased. I will be ordering from you very soon.
14. September 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your feedback! We are delighted to hear that you were satisfied with the silk flowers you ordered. We look forward to serving you again soon.
Great experience for first order
I was pleasantly surprised to see how fast I received my order. It was exactly as described. Even the free gift they included was beautiful and was prettier than the picture!
7. August 2023
Bewertung ohne vorherige Einladung
Antwort von artificialmerch.com
Thank you for your feedback! We are glad to hear that you received your order quickly and that it met your expectations. We look forward to serving you again in the future.
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