Interparcel Australia Bewertungen 

I am extremely dissatisfied with the service provided. The parcel was booked for collection on Monday, yet it was not picked up until Wednesday despite multiple follow-ups and assurances. The lack of communication and failure to collect the item as scheduled was highly frustrating.

To make matters worse, after all the delays and inconvenience, the item was delivered damaged. This occurred despite the package displaying two large warning labels clearly stating that the contents were fragile and should not be dropped. The item is valued at $371.70.

When I raised the issue, Interparcel advised that no insurance had been purchased and effectively dismissed the matter, offering no reasonable resolution. I find this response unacceptable given the poor handling of the shipment and the resulting damage.

Based on this experience, I would not recommend this service. I intend to pursue the matter further and will be lodging a formal complaint with the NSW Civil and Administrative Tribunal to seek an appropriate resolution.

Communication from customer service was amazing I was told someone would contact me in 2 hours and they did with a comprehensive update on my delivery

the parcel to sent is arrive in good condition ,and time predict

Great service, very communicative, and efficient to set up shipments.

I made a mistake with my order, they were brilliant in resolving it quickly and easily. No blame, very efficient. So grateful!

Whenever delivery is delayed, never get timely repsonse. If parcel is lost, then refund is paid for insurance and freight after 6 to 8 weeks. But when dispute is raised by courier for descrepancy on dimension, interparcel will take swift action and send invoice to be paid immediately. Had recent incident where overseas parcel shipped by UPS whose 2 depot scans were inconsistent but I was forced to pay for dimension difference of 0.0003cm3. Even if I book online with above dimension difference there is no change in cost. But when it comes to collection, they are good recovery agents.

Had an issue with the delivery at receivers end. Luise from customer service dealt with it swiftly and efficiently.

Perfect customer service from Christine M

Consultant (Samuel) was very helpful and patient.

Customer support has been fabulous, chat usually is always able to resolve my query on the spot and when they can't - they always do what they say the will!

Fast live chat service, Adi Q quickly understood and resolved the problem, with great clear communication

Titilia was incredibly helpful. She efficiently assisted me with a cancellation and immediately provided a new quote, making the whole process so much easier to get things done. Highly recommend her service!

Great service, Virgina V was super fast with responses.

Taina was wonderful to deal with. Very helpful.

Parcel was not picked up by StarTrack yesterday. Rebooked for today. Not picked up today. Have lost two clients now.

Aleeza was prompt in responding to an urgent issue I had AND was even quicker to resolve it. Absolute legend.

Felix T provided amazing service by proactively following up with any queries or issues we were facing. Out of everyone, he provided the best service.

The process of booking a courier was very easy with Interparcel. I ended up cancelling the booking as I realised it wasn't the right shipping service for my goods. Taina was very helpful and managed it very easily and efficiently.