I have had same issue paid 100 quid for ninja air fryer should have been delivered 12th Dec..sane as other customers no reply to email or courier scsm I have reversed my payment they can sing for i... Mehr ansehen
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Das sagen Bewerter
I was going to buy Lego until I realised a few things. Last reviews prior to the last few months were in 2021 when clearly this was a bona fide company. None until the zero/1 star reviews recently. T... Mehr ansehen
I faced the same problem after paying £112 for Sony WH-1000XM4 headphones, expecting delivery by 9th December. Like other customers, no response to emails or courier details. I've reversed my payment;... Mehr ansehen
Same as the other recent posts. I’ve had same experience in same circs stated recently on this site. Confirmation email, order shipped and tracking link does not work. Interesting transaction on my... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Aztecs of London | The Place to Shop Premium Home & Kitchen Appliances and Accessories
Kontaktinformationen
Vereinigtes Königreich
- support@aztecsoflondon.com
- aztecsoflondon.com
5* Customer Service
Excellent customer service. My order was despatched within 24 hours of ordering. Unfortunately I had issues with with courier service so I contacted Aztecs of London, and had an email from Dan straight away. He was really brilliant and kept me updated frequently. I placed my order with Aztecs of London due to the positive feedback on Trustpilot and I can see why.
19. Februar 2021
Antwort von Aztecs of London
Hi Deborah,
Thank you for giving us such a great review. I would like to apologise for the shipping delays however I am glad that you have now received your mixer. We look forward to welcoming you back again soon.
Thanks again!
The Aztecs
This was such a fantastic find!
This was such a fantastic find! We had been looking for a red KitchenAid mixer for my mums upcoming birthday for AGES and we were so relieved to finally find one. Aztecs of London have been fantastic to order from! I requested that it came in a different box (as it is a surprise present) and not only did they do this, but also sent me a personal email to let me know they had received this instruction. The product arrived quickly and it is AWESOME! Will definitely order from these guys again !
19. Februar 2021
Antwort von Aztecs of London
Hi Hannah,
I'm so happy to read that you were able to find this mixer for your mums birthday. What a nice birthday surprise. Thank you for your great 5* review. We look forward to welcoming you back.
Happy birthday, and baking, to your mum!
The Aztecs
Great service
From ordering to delivery the service was great. Prices are a bit high but as KitchenAid is out of stock almost everywhere else you have to pay that if you really want to get it. Everything seems ok so far with the product and will have to wait and see if it lasts as it's too early to say anything about it.
18. Februar 2021
Antwort von Aztecs of London
Hi Moazzam,
Thanks a lot for your kind feedback.
I will be candid about the reasons for the increase in prices. As you are aware, there is a massive shortage of KitchenAid mixers in the UK, as has been the case for many months. The unfortunate reality is that since the turn of the year, the cost of these mixers has increased due to the fact that KitchenAid distribute from Belgium and there are now additional costs which we have to account for which has led to these increases. Nonetheless, thank you for your understanding and for becoming one of our valued customers.
If there is anything at all we can help you with please do not hesitate to email us at support@aztecsoflondon.com
Thanks,
The Aztecs
Fast and efficient
Fast and efficient. Got my Kitchenaid in my first choice of colour when everywhere else was out of stock. Ordered on Wednesday and delivered on Friday.
16. Februar 2021
Antwort von Aztecs of London
Hi Jane,
Thank you for your excellent review. I'm really happy to hear that you managed to get your first choice of colour and that your mixer arrived quickly.
The Aztecs
Arrived when stated
Arrived when stated. Packaged really well and loved the gesture of the Aztec wooden spoon which was in my parcel.
Love my new kitchen aid mixer , a solid and attractive kitchen appliance.
15. Februar 2021
Antwort von Aztecs of London
Hi Jan,
We really appreciate your excellent review. It's also really nice to hear that you like your wooden spoon, too. It is just a little personal touch from our new business.
We hope your mixer is enjoyed for many a bake to come!
The Aztecs
Fab Service
Excellent service- waited to find my item for weeks and Aztec suddenly had stock - order and delivered next day with no issues at all. Thank you :o)
15. Februar 2021
Antwort von Aztecs of London
Hi Georgina,
Thanks for leaving such a nice review, it means a lot to us. We're glad you finally managed to purchase what you were looking for and we hope that you enjoy it!
The Aztecs
Great service
Great service. Let me know when it was back in stock and shipped quickly.
11. Februar 2021
Antwort von Aztecs of London
Hi Indraneel,
Thanks for your lovely 5 star review, and thank you for shopping with us. We hope you enjoy your new purchase!
The Aztecs
Fabulous service and speedy delivery
Fabulous service and speedy delivery
Highly recommend
15. Jänner 2021
Antwort von Aztecs of London
Hi Jo,
Thank you for your recommendation and your amazing 5 star review. We hope you enjoy your purchase!
The Aztecs
Love my mixer!
15. Jänner 2021
Antwort von Aztecs of London
Hi Rhea,
It's great to hear that you love your new mixer! We hope you enjoy it for many bakes to come.
Thank you for your great 5 star review.
The Aztecs
Fantastic service and help with an…
Fantastic service and help with an immediate response to my e-mail message
Item delivered promptly
Really impressed
Thank you
13. Jänner 2021
Antwort von Aztecs of London
Hi Jackie,
Thank you so much for the great review. We are glad that you and your loved ones are happy with your new addition to the kitchen.
The Aztecs
Amazing customer service
I bought the appliance for my daughter who is living in UK for her birthday. Everywhere had sold out and I was so happy that I was able to purchase one. I emailed their customer service and asked if I could have a note added in with my order. My email was answered immediately with a response “of course we can do that”. As I am in Australia I woke the next morning to say that my delivery was on the way and Danyal had let me know that he went and bought a birthday card and wrote what I had asked him to and put it with the appliance.
I was completely blown away that he had done this. I have never experienced such amazing communication and customer service.
Aztecs of London and in particular Danyal were so easy to deal with and especially as I am in Australia online shopping can be stressful. My daughter received her KitchenAid the very next day and was completely in love. Thank you for making her birthday
11. Jänner 2021
Antwort von Aztecs of London
Hi Clare,
Wow! What an incredible review. Thank you so much. We are glad that we made your daughters birthday and were able to help you give her an excellent surprise.
We are honestly blown away by your kind words, it means so much to us. You know where we are, if you need any support with this purchase or anything in the future please do not hesitate to get in touch.
Thanks again,
The Aztecs
I ordered a Kitchenaid stand mixer from…
I ordered a Kitchenaid stand mixer from Aztec’s of London it arrived in a timely manner with communication throughout the order processing and delivery time. Unfortunately when the stand mixer arrived the paint had a default on it due to it not being sprayed correctly when being made. I only noticed this on New Year’s Day and emailed Aztec of London that day not expecting a reply due to it being a bank holiday. I received a email within half an hour back advising a courier could come and collect it and a new one would be sent out and in the meantime to continue to use the mixer if needed. At this time I opted for a refund and this was sorted within a matter of days. Your employee Danyal is a credit to your company. Danyal went above and beyond and your professionalism was second to none.
10. Jänner 2021
Antwort von Aztecs of London
Hi Rebecca,
Thank you for leaving us such a kind review despite your purchase being defective. We are glad the service levels you received was up to standard and we hope that you will visit us again soon!
The Aztecs
The item ordered was delivered the…
The item ordered was delivered the following day. Well packaged.
First time using this company and i am very impressed.
10. Jänner 2021
Antwort von Aztecs of London
Hi Brian,
Great to hear that you were impressed with your experience with our company. Thank you for the kind review.
The Aztecs
Danyal was a very helpful person a great tribute to you
Danyal was a very helpful person a great tribute to yo
8. Jänner 2021
Antwort von Aztecs of London
Hi Geraldine,
Thank you for your kind words.
The Aztecs
Excellent service and good price for my…
Excellent service and good price for my new Kichenaid. Well done when lots of other companies are using the C19 excuse for poor service. Really pleased. Stay safe everyone!
8. Jänner 2021
Antwort von Aztecs of London
Hi Debi,
We're so happy to hear that you are pleased with the service you have received and pleased with your purchase.
Thank you. Stay safe, too!
The Aztecs
Excellent!
Excellent experience of this company. Ordering was smooth and straightforward. My order arrived in good time and was well packaged and in perfect condition. Good communication throughout.
6. Jänner 2021
Antwort von Aztecs of London
Hi Helen,
Thanks for leaving such a kind review of your experience with us! We're glad you like your purchase!
The Aztecs
Antwort von Aztecs of London
Hi Mick,
We appreciate your kind review. Thank you!
The Aztecs
Urgent purchase the day before New…
Urgent purchase the day before New Year’s Eve. Excellent service from Dan and the team.
4. Jänner 2021
Antwort von Aztecs of London
Hi Paul,
We are so glad that everything went ok and that the service you received was efficient. Thanks for your kind review.
The Aztecs
Antwort von Aztecs of London
Hi Roly,
That is great to hear. Thank you for leaving your review.
The Aztecs
Prompt quick service
2. Jänner 2021
Antwort von Aztecs of London
Hi!
We're glad that the service we provided was quick and that you like your new purchase!
The Aztecs
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