I had found editing a subscription order on your website incredibly frustrating. As was calling the help number only to be told to leave my number for a call back. No chat line available. It wasn’t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I started using Azuna Pet Odor Eliminator Gel about 9 months ago, we weren't sure if the not pleasant odor was the litter or..something food garbage related. It came and went. Azuna Gel eliminated th... Mehr ansehen
I like Azuna’s product because I don’t like harsh chemicals in my house. The consistency of the gel is hit or miss…sometimes nice and thick and other times a bit watery. I signed up for a subscription... Mehr ansehen
Unternehmen hat geantwortet
My delivery driver delivered my order to an unknown address. I contacted customer service same day to let them know the picture taken was not my house. Immediately customer service confirmed the... Mehr ansehen
Unternehmensdetails
- Anbieter von Duft- und Aromastoffen
- auch in
- Kosmetikproduktanbieter
- Laden für Gesundheits- und Kosmetikprodukte
- Reinigungsmittelanbieter
Vom Unternehmen geschrieben
Azuna creates plant-powered odor eliminators designed to remove smells at the source, not mask them. Using 100% pure Australian tea tree oil, our products work through a slow-release, passive diffusion system that continuously targets and neutralizes airborne odors for 60–90 days. No plugs, no sprays, no harsh chemicals, just consistent, effective freshness. Our signature Luxe Glass jars are designed to blend into your space while quietly improving the air around you. From pet odors and cooking smells to bathrooms, cars, and everyday living, Azuna is built for real-life environments where odors don’t just disappear on their own. With over 1 million orders shipped, 30,000+ five-star reviews, and features on Good Morning America and Good Housekeeping, Azuna has earned its place as a trusted solution for creating cleaner, fresher spaces. Our mission is simple: help people breathe easier with a smarter, more natural approach to odor elimination. We’re proud to offer products that are made in the USA, vegan, cruelty-free, and free from phthalates and parabens. Families trust Azuna because it’s a safer, more natural alternative to traditional air fresheners—without overpowering scents or artificial fragrances.
Kontaktinformationen
1 Seneca Street, 14203, Buffalo, Vereinigte Staaten
- (833) 692-9862
- contact@azunafresh.com
- azunafresh.com
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Das haben sich andere Leute angesehen
Works great, not overpowering
I’ve tried the pet and cherry blossom. Both were wonderful. I am sensitive to a lot of perfumes and air fresheners. If I don’t get a headache, I feel nauseous after a while. Azuna does none of these things and I catch a slight whiff every now and then to let me know it’s working. No one knows I have a cat box in my apartment, thanks to Azuna. I just wish honeysuckle was available more often. That is my favorite scent of all.

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Absolutely wonderful scents
Absolutely wonderful scents. Cleared out bad smells from my home immediately with no heavy odors lingering

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Not 100% as they advertise
The smells is great, but doesn't last as long as the company states. This product is expensive and wish it lasted as long as they claim.

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Ineffective Products, Automatic Subscription Charges, and Terrible Customer Experience
I had an extremely disappointing experience with Azuna and would strongly discourage others from purchasing their products.
First, the products simply do not work. I noticed absolutely no scent or odor elimination whatsoever. For a company that markets itself around eliminating odors, this was incredibly disappointing.
What made the experience significantly worse was their subscription and refund process. After receiving my first order and realizing the products were ineffective, I reached out to express my dissatisfaction. Despite this, my subscription automatically processed a second order.
When I contacted customer service again, understandably frustrated that I had been charged for more products I already knew didn’t work, their response was to only address the second order. They told me the return/refund window for my first order had expired, so there was nothing they could do about it.
I had been traveling for over a month, which made it difficult to manage returns, subscription cancellations, and repeated customer service communications. I had already communicated my dissatisfaction after the first order, yet the company showed little flexibility or willingness to make the overall situation right.
For the second order, I was offered either a 50% refund without returning the products or the option to ship everything back. Since I could no longer locate a couple of the items and didn’t want to spend even more time dealing with this frustrating process, I requested the partial refund.
The most frustrating part is that Azuna seemed more focused on enforcing its refund deadlines than acknowledging that I had purchased products that failed to deliver on their advertised purpose.
Customers shouldn’t have to spend hours exchanging emails, managing unwanted subscription orders, and navigating restrictive refund policies just to resolve a disappointing purchase.
After researching other customer experiences, I discovered similar complaints regarding product effectiveness, subscriptions, and customer service. Clearly, my experience isn’t unique.
I hope Azuna’s leadership takes this feedback seriously. A company should stand behind its products and prioritize customer satisfaction rather than making the refund process unnecessarily difficult.
Bottom line: Ineffective products, frustrating subscription practices, and an exhausting customer service experience. Save your money, time, and frustration. I will never purchase from Azuna again.
Such a great product
Such a great product. I had a first time visitor to my home (i have 3 indoor cats), who walked in and said, unsolicited, “it smells nice in here”. I don't smell anything, which is obviously a problem for cat owners, and why i ordered Azuna. I was thrilled!

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I love the container but the scent didn't last
I love the container and the smell of the cream. It doesn't seem to hold its smell for the recommended time frame. I have 2 dogs, so maybe it's working twice as hard. I've wanted to use it regularly, and started a subscription, but it just didn't work out for me.

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I love how it gets rid of the dog…
I love how it gets rid of the dog smell, and it’s not over bearing.

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The product for pets is amazing
The product for pets is amazing. We no longer have litter box odors in the house. Also, I ordered the product for my daughter’s apartment, and it made a huge difference.

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love the subtle scents really makes a…
love the subtle scents really makes a difference keeping my home fresh

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I am shocked how neutralizing this air…
I am shocked how neutralizing this air freshener is. I expected to smell a smell but it really doesn’t very light. But the room feels fresh. No more nasty house smell when I walk in at night. And no more allergy problems getting rid of plug ins /disfusers etc. I really am thankful I found this

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I like the fragrance well enough
I like the fragrance well enough. But I got 2 plastic fragrance containers and I cannot even open the 2nd one.
The smell starts amazing in like 2 weeks nothing

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I had an issue with opening the plastic…
I had an issue with opening the plastic pods, They made it right and are sending me a replacement pouch. Thank you so much! I love the products and they are great to talk to about any issues .

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My experience has been wonderful
My experience has been wonderful. I like the product.
But now I have too much.
Please DISCONTINUE my order
Thank you
L. Curran

Antwort von azunafresh.com
Please stop advertising your product…
Please stop advertising your product holding it close to cats. It is made from tea tree oil and tea tree oil is highly toxic to cats. not just if they eat it if they breathe it if it touches them if they eat it, it will kill them so stop showing cats and talking about getting rid of litter box odor.

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Went above and beyond any expectations
Went above and beyond any expectations. Definitely cares about their customers.

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