Babble Bewertungen 1 289

Absolutely awful service. 5 emails, phone calls and no returned calls.
Do not use this company, stay away.

Cancelled my contract 3/11/2023 which they seem to calculate that this takes me up to 8th March 2024 for the 90 days notice. No idea how this is calculated and nobody has explained it. They take months to respond to emails. Shockingly appalling!

AVOID!! Ignored requests to terminate - costs kept rolling on for months afterwards. Kept increasing charges which were totally disproportionate amounts. Ignored emails and won't issue credits for amounts overcharged.

My previous provider was bought out by Babble and it's been downhill all the way since then. I run a small business, and realise I'm not one of their big accounts -but really! An eye watering minimum bill (!?) and a 90-day notice period (!!) and you literally cannot get anyone to talk to you, even when you tell them you want to leave (I served notice a month ago, and nothing as yet, despite me chasing by email and phone.) The only thing I've gleaned is that there's a backlog of customers leaving, which is why no-one is contacting me. Avoid this company!

Utterly disgusting, called to give 30 days notice on termination, Told by operative (name provided) that a 'Ticket' had been raised and that someone would contact me shortly, over 4 weeks later 19 phone calls and multiple 'Tickets' raised i received an e-mail stating that the terms and conditions changed last year and i didn't dispute the extension of termination notice i was in breach and my contract had automatically renewed, i requested a copy of the ts&cs along with how they were sent -- amazingly they were sent to an e-mail that wasn't ours and to date no one has returned my calls. My reason for termination was that the product they wanted to sell me as an extension was £8 per month per unit dearer than i had already sourced (x10 units) £960 dearer per year . i have offered to pay monies due but no way am i entering into another contract with them. my new sims are monthly rolling with no contract..
Follow up from Babble response - Multiple points itemised and raised with their Senior Customer Success Manager - this call from the outset was a complete waste of time, she had no interest in facts or reasoning for what has happened reading probably from a script - not even reading the e-mail trail between us and babble - she owned up via e-mail that two sources nothing to do with our company were sent the updated ts and cs, I asked for a copy of the e-mail allegedly sent to our correct address to be forwarded - guess what nothing yet apart from me investigating the data protection breach -

Further update. Essentially babble are referring to a clause in a contract which was agreed by berry telecom who they bought out that they are interpreting to mean that they can breach their contract lol. You will see also Mark Morgan commented on same problem. I even had a clarification email agreed with my contract that my equipment would be upgraded at start of year 2 and I would pay no more than a certain amount. They are refusing to honour the maximum amount they agreed to and I have not had equipment upgraded because berry telecom told me I didn't need it and babble claim that they don't provide equipment despite it being in the contract. You can't trust in the contract in my opinion as they may refer to clauses which allows them to breach the contract anyway.

My wife (and fellow director) has stage 4 cancer and we just want to settle our liabilities, wind up our very little company and release the company assets. To do this we need to terminate all our contracts asap and pay off any amounts the company owes.

All our customers and suppliers have been really helpful apart from Babble. I gave our termination notice on 12th May but I still don't have a termination date or a final invoice.

It's not as if the service they provide is any good anyway. My original contract was with a local company. After Babble took over the local company, the service declined and they introduced a minimum monthly charge which trippled the amount I was paying.

We have just been a whole week without internet or phones! Once they have finished faffing around they then charge me £275 for a new router ?? Customer service is severely lacking.
I can't wait to move away from them. I was with Cavendish for some 20+ years before Babble bought them out and NEVER received such a rubbish service. Much better companies out there to use.

We were originally a customer of Berry Telecom but Babble acquired that business and inherited their customers. Unfortunately for Babble, Berry had provided an awful telephone platform and equally poor customer service, so some of the Berry customers were not happy. In essence the platform wasn't fit for purpose and we spent so much time complaining that we eventually gave up on it. However, as we were tied into a 3 year contract we just had to lump it but we continued to chase a refund of some description. This is the situation that Babble inherited and, to be fair, in the first instances they tried to improve the situation and the system did get better but by this stage it was really a case of 'too little too late'. We continued to chase a refund (thousands of pounds wasted on a system that did not deliver) with Babble. They offered a fairly insulting 3 months credit and then effectively refused to engage any further on the matter. The communication was painfully slow and, in my opinion, they adopted a 'computer says no' attitude to everything. There was certainly never any question of considering 'the customer is always right' approach.
Babble may have a decent system (they may not) but to me customer service is equally important and I found this to be severely lacking.

Constant issues with DD being cancelled at their end since it moved from Vivio, lack of communication, weeks since I put in a complaint, shambles of a company -

update, so its now 13th July and still not resolved, original query 2 months ago, only have two handsets how difficult can it be! going round in circles -

Honestly the worst telecoms experience we have ever had. Sold a bunch of lies, signed up and its been non stop problems.

Let alone that, we are now trying to terminate our contract and NOT ONE PERSON will respond to us - this has been going on for 2 months. Extremely unprofessional.

I have had so many issues it would take forever, I had hoped all had been resolved but it appears not.

Babble are definitely the worst service provider I have had the misfortune to come across. They bought out our local IT company whom I used for +15 years and from day 1 the service dropped. Services were added that I never asked for and when I questioned it they said it was all detailed in an email which I never received but these were optional and apparently you had to "opt out" of them. How can any provider just add anything they want to, never tell you and expect that to be good customer service. I also cancelled some mobile contracts as these were not needed and this has been a nightmare. They didn't cancel them and after 9 months I am still trying to get them to do it but in-between, the remaining contracts were due for renewal and Babble renewed them all and then said they would charge me to cancel the ones I have been trying to cancel MONTHS beforehand. They respond sometimes weeks after I email them, never follow through on what they promise to do and blame others in the group for not making sure tasks are done. I am not alone as other companies I know of have suffered the same and have since left Babble which I will be doing as soon as the current contract is up. They are a Joke!!

Edit: Kate in reply to your many requests, I have no intention of renewing my contract with the most shambolic IT outfit I have ever came across therefore there is no reason to speak to you. I have been promised many times that it will be resolved and many months later, nothing so why will this change now. When I ask again for it to be done by the end of the month I get a reply to say it cannot be done before month end even after 10 months of chasing this so I do not see that this would change by your investigation. My advice to everyone is find a more suitable IT company and stay away from Babble!

EDIT: Kate regardless of the 2 times you have said you have requested more information, no such request came through. For all other readers, I again state DO NOT ever use Babble. Almost from the day they took over our local IT company (which were fantastic by the way) the service dropped like a stone. I have tried countless times recently to reach our contacts and no response, just an automated reply that all Babble employees seem to use and say they are "OOO" (I assume means out of office), the issues that started in September 2023 are still unresolved and we are still being charged for services and phone contracts that we requested to be cancelled almost 11 months ago, I have been asking for these to be credited for many months and this has not been done and any response I do get is that its a long process for credits that have to be approved at higher levels.

FURTHER EDIT: We are now in October and still this is not sorted. As a compromise Babble want to credit half of the cost of the contracts charged that I asked to be cancelled over a year ago but only if I agree to keep all the services and sign a new contract, so basically a bribe. I told them I was not signing any new contract until it was resolved fully and all credits received but they auto renewed it anyway saying that my comment in an email that I am not signing a new contract with them isn't notice and now say if I cancel there will be an early termination fee. Also as we are relocating the business I sent an email to Babble in April this year stating this and that we would be closing the current premises by 1st April 2025 however they went ahead and renewed the contract until October 2025. My requests for a meeting with their Directors who apparently made all these decisions has been ignored and now they are saying that its been sent to their legal disputes team so that's fine we will have have it out in court. Beware everyone this is truly the shambolic company that hide behind their mistakes. They will find anything to cling onto and if you request something, they pass it to the "relevant team" to deal with, that team doesn't do it, then they charge you for it and sign you into a new contract without your consent and then want to charge you again to cancel the contract that they had no right in renewing anyway after it was requested to be cancelled.

Delightful to have a good human conversation with someone (Terry) who was willing to listen to my needs and provide solutions.
So nice (and sadly unusual) for this to be an enjoyable experience.

Wanted to cancel contract and just sent in circles from person to person and after we managed to cancel it they wanted a huge sum of money as said we have renewed contract when we added a new phone line 12 months before. Would look elesewhere for service if I was you.

If you are thinking of using a telecommunications Company, you will probably find it impossible to find one as bad as these.
Cancelled my contract September 23, they are still invoicing me monthly, and on a few occasions have managed to collect funds, without me even being a customer .
Their customer service is absolutely terrible, the account managers are shocking, and their credit control have not got a clue.
Does anyone within the Boardroom actually know how bad their Company is being run,I can not find one positive point about this company.
It doesn't matter if you call or email, you get told the issues will be sorted and then nothing.
Spoke to these on 22 may 2024, and was told I would be called back the next day, now 11th June and no call back, just more invoices and final demand letters.
They are now threatening to restrict my services, well go a head and try you bunch of incompetent fools.
What ever you do, do not sign up to these, your stress levels will go through the roof.
I am now going to address my problems with Offcom, and hopefully they will end this nightmare.
Here is one for you at Babble, why not change the company name to Rabble, I think it would be more fitting.
Updated 28th June.
Firstly Babble tried un successfully to get this review removed, why? Because the truth hurts.
We will see from there response how the clearly stated that they had sorted the refund out, however as normal that is another complete lie.
Nothing has gone back into my account, they talk the talk, but fail on the walk.
Babble you are a absolute disgrace of a company, and without a shadow of a doubt, you have the WORSE customer service I have ever dealt with.
If you thought this problem was going away, well it ain't, it's just got a whole lot bigger.

Babble bought out the telephone company I had a contract with. They never got in touch, but when my telephone system broke it turns out they only had one engineer able to repair it and he was off on long term sick. So I moved to another company but then Babble told me the contract had auto renewed for another full year and charged nearly £800 to get out of a contract I'd never agreed to.

My customer account manager (Terry Moholoki) went above and beyond to assist our business in reducing our telecoms costs. The whole experience was seamless throughout and Terry was a pleasure to deal with so much so that we have signed up for another 5 years!!

In recent times I have been dealing with a charming lady, from this firm Cherise Ogle.

I have had "some issues, but this lady was super effective.

Brilliant Service! Bianca as always was super helpful and quick to resolve any questions, informing us of the progress along the way so no need to follow up.