Baby Boutique UK Bewertungen 

Antwort von Baby Boutique UK

12. Juni 2026

Thank you for your feedback.

We're sorry that you were disappointed with the delivery timeframe. Your order was placed on a Sunday, and while it did arrive slightly outside of our advertised 3–5 working day delivery estimate, it was delivered only two working days later than expected.

We appreciate that delays can be frustrating, especially when you're waiting for an important purchase. We also apologise if there was any confusion regarding the dispatch notifications and tracking updates provided by the courier.

That said, we are pleased to hear that you are happy with the pushchair itself, and we hope it serves you and your family well for years to come.

Thank you for your custom and for taking the time to share your experience.

Kind regards,

Baby Boutique Customer Service

Antwort von Baby Boutique UK

12. Juni 2026

Thank you so much for your lovely review.

Reading your kind words has truly made our day. We're delighted that our team was able to help you find the perfect pram bundle and arrange a payment plan and delivery date that worked for you.

A huge congratulations on your miracle baby – what a special and exciting time for you. We know how much there is to organise when preparing for a new arrival, so we're pleased we could make the process a little easier and more affordable.

Thank you for putting your trust in Baby Boutique. We can't wait for you to receive your beautiful pram bundle, and we wish you and your growing family all the very best for the future.

Kind regards,

Baby Boutique Customer Service

Antwort von Baby Boutique UK

12. Juni 2026

Thank you so much for your wonderful review.

We're delighted to hear that you love your My Babiie 3-in-1 Travel System and that it arrived quickly and was easy to assemble. The Pink colourway is absolutely beautiful, and we're so pleased you're happy with your purchase.

Thank you also for your kind words about Sarah. We're glad she was able to reassure you regarding the separate delivery and help put your mind at ease while you were waiting for the car seat to arrive.

We truly appreciate you taking the time to share your experience, and we're thrilled that everything arrived safely and that you're happy customers.

Thank you for choosing Baby Boutique, and we wish you all the very best with your little one.

Kind regards,

Baby Boutique Customer Service

Antwort von Baby Boutique UK

13. Mai 2026

We’re very sorry to read this and genuinely regret that your experience felt stressful during what should have been such a special time.

Unfortunately, shortly after your order was placed, we were informed that the original colour you selected had become unavailable with the supplier. We appreciate your patience in agreeing first to wait for restock and later changing to an alternative colour to help speed up delivery following the early arrival of your baby.

However, we would like to clarify that the travel system was dispatched and delivered. We understand there may have been frustration surrounding the delivery timing and communication, and we are sorry for any inconvenience this caused, particularly while caring for a newborn and two other children.

We certainly would never intentionally ignore a customer, and we apologise if you felt unsupported while trying to contact us. We always aim to resolve issues as quickly as possible and appreciate how important reliable communication is, especially for parents preparing for a new arrival. We shared the delivery information with you. This was delivered via DPD to your apartment building.

We’re sorry again that your experience did not reflect the level of service we aim to provide and wish you and your family all the very best.

Antwort von Baby Boutique UK

13. Mai 2026

We’re sorry to read that you were unhappy with your experience and apologise for the frustration caused.

We understand the delay and delivery issues were disappointing. In regard to the courier, we did attempt multiple times to have the parcel successfully delivered. Unfortunately, the delivery address provided was a commercial/business address rather than a residential one, which may have contributed to the access issues experienced by DPD.

We completely appreciate that having to collect the parcel from a pickup point was inconvenient, and we are sorry for this. While courier delivery issues can sometimes be outside of our direct control, we always try our best to work with both the customer and courier to get parcels delivered as quickly as possible.

We’re also sorry if our email communication came across as abrupt. That was certainly never our intention, and we appreciate the feedback regarding how this was perceived.

We genuinely value every customer and are sorry that your experience did not reflect the level of service we aim to provide.

Antwort von Baby Boutique UK

11. Feb. 2026

Thanks for leaving us a review, Sometimes issues happen but we aim to resolve them super quick, Glad Connor sorted this for you.

Antwort von Baby Boutique UK

11. Feb. 2026

Amazing , Thanks for sharing your experience with us, we will let the team know.

Antwort von Baby Boutique UK

11. Feb. 2026

Thanks for sharing your experience with us, I am glad Keeley could help, We will pass over your lovely comments

Antwort von Baby Boutique UK

11. Feb. 2026

Thankyou for sharing your experience with us. We will let the team know :)

Antwort von Baby Boutique UK

4. Feb. 2026

We’re very sorry to read how frustrated you feel, and we completely understand how important a car seat is — this is not something we ever take lightly.

We would like to clarify a few points for transparency. You have been in contact with our sales team via email, and we have replied to your messages to keep you updated. The Avionaut car seat you ordered is dispatched directly from the manufacturer’s UK warehouse rather than our showroom, which is why dispatch timing and tracking are issued by them.

We have been advised that your order has now left the warehouse and is due to be with you imminently. Occasionally, tracking details are released shortly after the parcel has physically left the depot, which can cause delays in receiving the tracking number — however, we are more than happy to chase this first thing in the morning if you would like to email us again.

If you need any help with delivery updates, tracking confirmation, or car seat fitting advice once it arrives, our team is here to help and will gladly assist.

We genuinely regret that this experience has caused you stress and disappointment, and we appreciate you raising your concerns so we can address them.

— Baby Boutique UK Team

Antwort von Baby Boutique UK

4. Feb. 2026

Thank you so much for your kind words! We’re absolutely delighted to hear you enjoyed your visit and that our team were able to help you choose your pram.

It means a lot to us that you’d recommend our store — our aim is always to make such an important purchase feel relaxed, informed and enjoyable. We hope you love your pram just as much when it arrives, and please don’t hesitate to pop back in or get in touch if you need anything at all. 😊

Antwort von Baby Boutique UK

4. Feb. 2026

Thank you for taking the time to leave your review, and we’re genuinely sorry for the delay and the lack of updates you’ve experienced — we completely understand how frustrating that is.

This particular car seat is dispatched directly from Cosatto rather than from our own warehouse. We have chased this with them as a priority, and we’ve been advised that your delivery is now imminent. As this is a public forum, we haven’t shared the tracking details here, but please do get in touch with us directly and we’ll be more than happy to provide them.

If you need any help once the seat arrives — including fitting advice or general support — our team is always here to help.

Thank you again for your patience, and we do hope once everything is resolved that your experience improves.

Antwort von Baby Boutique UK

4. Feb. 2026

Thank you for your lovely feedback! We’re really pleased to hear your wicker basket arrived within a week, especially over the Christmas and New Year period.

If you need any help with assembly or have any questions once it’s set up, please don’t hesitate to get in touch — we’re always happy to help. We hope you love it once it’s assembled! 😊

Antwort von Baby Boutique UK

4. Feb. 2026

Thank you so much for your kind words and for taking the time to leave such a lovely review. We’re absolutely delighted to hear that our team listened to your needs and helped you find the perfect pram — that’s exactly what we aim for.

Your recommendation truly means the world to us. If you ever need any help in the future, we’re always here for you. Thank you again for choosing us! 😊

Antwort von Baby Boutique UK

4. Feb. 2026

Thank you so much for taking the time to leave such a detailed and kind review. We’re so pleased we could help get everything resolved quickly, especially over the Christmas period — we know how important it is when little ones are involved.

We’re delighted to hear the replacement arrived promptly and that our communication and support made the situation easier for you. Your recommendation truly means a lot to our whole team. Thank you again for choosing us, and please don’t hesitate to reach out if you ever need anything in the future. 😊

Antwort von Baby Boutique UK

23. Dez. 2025

This is not true. Your item was on pre order. It was delayed. And you asked for the order to be cancelled which is was. We wouldn't send a cancelled order.