Banning Dental Group & Skin Clinique 

I am having Invisalign treatment with Dr Moataz in Leighton Buzzard, I am extremely happy with the treatment so far and every single staff member has been so accommodating and helpful!

My experience with root canal treatment at Banning Dental Group & Skin Clinique was not as positive as I had hoped. I wanted to feel more informed and comfortable throughout the process. I believe the clinic could improve how it explains treatment options, answers patient questions, and communicates the next steps after a procedure.

My hair removal appointment did not meet all my expectations. I would have liked more detailed guidance about treatment suitability, expected outcomes, and skin care afterward. Improving the consultation process and making sure clients understand each step could lead to a much better overall experience.

I was disappointed with my root canal experience at Banning Dental Group & Skin Clinique. I expected clear communication, professional care, and a better understanding of the treatment process. I felt that my concerns deserved more attention, and I would have appreciated a more thorough explanation of the procedure and follow-up care. Overall, the experience did not meet my expectations, and I believe communication with patients could be improved.

My experience with the hair removal service was disappointing. I would have appreciated clearer information about the available options, the number of sessions required, and the results I could realistically expect. A more thorough consultation would have helped me make a better-informed decision about the treatment.

Company is very poor. Only wants to empty customers pockets. Don't trust them

I was disappointed with my root canal treatment experience at Banning Dental & Skin Clinique. I paid £535 for the treatment, so I expected professional care, clear communication, and proper follow-up. Unfortunately, the overall experience did not meet my expectations. I felt that my concerns were not given enough attention, and I was disappointed with the level of communication and customer support I received. Paying £535 made the experience particularly frustrating because I expected better value for the money. I believe patients should receive clear information about their treatment, costs, and aftercare, along with appropriate support when concerns are raised. Based on my experience, I was not satisfied with the service or the value I received for the amount I paid.

I was disappointed with my laser hair removal experience. I paid for the treatment expecting professional care, clear information, and proper follow-up, but the service did not meet my expectations. I felt the communication could have been better, particularly regarding the treatment and what I should expect afterward. I also felt that the overall service did not provide good value for the money I spent. My concerns were not addressed as I had hoped, which made the experience even more frustrating. I believe customers should receive clear explanations before paying and appropriate support throughout the treatment process. Based on my experience, I was not satisfied with the service and would have expected better customer care.

I had a disappointing experience with Banning Dental & Skin Clinique. I went in expecting professional service and was prepared to pay for a quality experience, but I ultimately felt dissatisfied with what I received. The communication was not as clear as I expected, and I felt that my concerns were not properly followed up. What frustrated me most was feeling that the money I spent did not translate into the level of service and customer care I expected. I believe customers should receive clear explanations, respectful communication, and appropriate support when they raise concerns. Unfortunately, that was not how I felt during my experience. I hope the clinic considers this feedback and improves its customer service and follow-up process.

I attended an Invisalign consultation at the Lewisham branch. The clinic looks impressive and the price was competitive, but the way finance was sold to me was unacceptable for a healthcare provider.

I was taken through a credit agreement on the practice's computer and told I needed to sign there and then. I asked to take the documents away to read and was refused. The agreement was taken straight to the signature page, and I only saw what I was signing after asking twice. A legally binding credit agreement was completed in a matter of minutes.

A dental practice should be advising patients, not closing a sale. I felt pressured into a financial commitment worth thousands of pounds without the time or information I was entitled to.

I withdrew from the finance the same evening and cancelled the treatment. The practice did cancel my appointment and refund my deposit.

When I complained formally, the practice accepted its own staff member's account without speaking to the witness who was with me, and did not explain the points its version could not account for.

If you go here: do not sign anything on the day. Ask for the treatment plan and finance documents in writing, take them home and read them properly. You have a legal right to withdraw from a finance agreement within 14 days, and you should use it if you feel rushed.

I came away from Banning Dental & Skin Clinique feeling frustrated rather than satisfied. My main concern was not simply the money I spent, but the lack of communication and support I experienced afterward. I expected clearer explanations and a better response when I raised concerns about the service. For the amount paid, I expected a more professional and customer-focused experience. Instead, I felt that my concerns were not given enough attention and that the overall service did not provide the value I was expecting. I hope the clinic reviews how it communicates with customers and handles concerns, because better follow-up could make a significant difference to the overall experience.

I was somewhat cautious before attending my appointment because Trustpilot displayed a warning on Banning Dental Group's profile. The warning stated that the company's rating was unavailable due to a breach of Trustpilot's guidelines and, in Trustpilot's own words, “We've removed a number of fake reviews for this company”. It was the first time I had encountered such a warning; nevertheless, I decided to attend and judge the practice entirely on my own experience.

Unfortunately, I was extremely disappointed by both the consultation and the lack of transparency around fees for transferring an existing active Invisalign Comprehensive case.
Before booking, I explained clearly by email that I was not seeking a new Invisalign treatment, but to transfer and continue an existing active Comprehensive case, which I have already paid for in full. I had also contacted Invisalign/Align directly and was told that active cases can be transferred and continued by a receiving clinician. Banning then confirmed in writing that my appointment would be “to continue your Invisalign rather than starting a new course of treatment”. I paid the consultation fee on that basis.

I specifically chose Dr Carlos Díez Acero because of his orthodontic and clear-aligner experience. Concerningly, when I mentioned the transfer during the appointment, he appeared unaware that I was already undergoing active Invisalign treatment or that this was specifically a transfer/continuation consultation, despite Banning having confirmed this beforehand.

The consultation itself felt extremely and uncomfortably rushed — I was in the room for approximately five minutes — and I felt under pressure to explain my concerns and ask questions quickly, without sufficient time to discuss them properly.

My principal concerns are functional rather than cosmetic. I have specific functional and occlusal problems identified during my ongoing treatment and subsequently assessed by two other orthodontists. They do not work with Invisalign, which is precisely why I sought someone with particular Invisalign and orthodontic expertise. Nevertheless, the consultation focused very quickly on my smile looking good and that, if I were his friend, he would advise me to stop treatment. I respect a conservative clinical opinion, but I did not feel my functional concerns received the careful assessment I had expected.

When I asked whether further improvement was nevertheless possible, he confirmed that it was, and we discussed options including creating additional space and using elastics.
I was then quoted £2,000 for transferring and continuing my existing Invisalign case. Nothing remotely approaching this figure had been communicated before I paid for the consultation, despite my having made the purpose of the appointment completely clear. When I questioned the amount and explained that I had encountered substantially lower transfer/continuation fees elsewhere, Dr Díez Acero's response, as I recall it, was that I could go elsewhere and that it is a free market.

That is of course true. But in my view, meaningful consumer choice also depends on having sufficient information about fees before deciding whether to book a paid consultation. Had I known beforehand that continuing my already-paid, active Invisalign Comprehensive case would involve a £2,000 fee, I would not have paid for or attended the consultation.

I have no objection to Banning setting its own professional fees. My objection is to a substantial and apparently firm transfer/continuation charge not being disclosed before taking a consultation fee, combined with an appointment that I personally found extremely rushed and dismissive.

Unfortunately, I left feeling that the practice had been willing to arrange a paid consultation for the specific purpose I had explained in advance, but that the appointment itself did not provide the careful assessment of my functional concerns or the fee transparency I had reasonably expected.

My experience with Banning Dental & Skin Clinique was disappointing, especially considering the money I spent. I expected professional service, clear communication, and proper attention to my concerns. Unfortunately, I was left dissatisfied with the overall experience and felt that the service did not provide the value I had expected. I believe customers deserve transparent information about costs, treatment, and aftercare before making a financial commitment. Better communication and more responsive customer support would have made a significant difference. I hope the clinic takes customer feedback seriously and makes improvements to ensure that future customers have a more satisfactory experience

Just an update about this company You won’t see a bad review on social media media they remove them , this should nit be allowed ? Serling
G legal advise

Such a bad experience and a total let down in the end , plus unprofessional and bad communication!!!!
This is far from being a fake review and comes from a genuine experience… the appointment was on the 8th June @ 3.40pm with Dr Andrew Ei Nazir and why would anyone put a fake bad review? !!!!!!

Great treatment! Made losing a tooth such a positive experience!👍👏😁

Where do I start, from the moment I walk in I get greeted by a friendly reception team that are super smiley and had a very nice approach to them. They asked me if I wanted a coffee or a tea while I was waiting which I’ve never had before in a dentist.
Seating is comfortable and I realised it’s all on one floor which I thought of my elderly mother who has difficulty getting up the stairs.

I saw Dr Uzma who was so nice when coming in, she introduced herself and her nurse which you don’t see often and did a full examination of my mouth. I felt it was very thorough and she explained what treatment I needed to get done.

As a nervous patient I felt very calm and she kept my mind at ease of the treatment needed doing.

My first experience at banning was 10/10 for me and I can’t wait to come back and start getting my treatment done. Would highly recommend if you haven’t been there already.

Thank you all for making my experience welcoming. See you soon! 🙌🏻

I recently had an implant consultation at the new Tonbridge branch. While the clinic looks amazing and the support staff were incredibly welcoming, I was disappointed by the actual consultation. The specialist felt quite arrogant and off-ish, making me feel uncomfortable. He was also negotiating prices and pushing other services, which felt purely mechanical and money focused. Afterwards, the coordinator pressured me for a substantial upfront payment for the first appointment, and when I asked for time to think, they insisted on calling me the next day. This high-pressure sales approach felt very amateurish for a medical practice, so I decided not to proceed. On a positive note, they were very prompt at returning my deposit after I cancelled, which I appreciated. They may do good work, but the sales-driven presentation completely ruined the experience for me.

I Got Dental Implants and It was done to perfection and I'm healing well I had to go to Banning Dental Group to replace dental implants I done 21st April 2026 after they fell out due the damage/infections caused from an AWFUL Dentist in Antalya Turkey Called (DENTAL HARMONY) !!!!