Inferior quality, over priced and terrible customer service
Inferior quality, overpriced and terrible customer service
I made the unfortunate decision to purchase a custom made door from this company. I should have seen these reviews before my purchase. From their website it looks like a company that cares about its product and its customers. However, that is simply a mirage. They proclaim that real wood is used. What they don’t tell you is they put plastic in the wood. The company produces an inferior product at a premium price and provides terrible customer service. You can't get a straight answer from them over the phone. They sell you the product that they want to sell you, not the item that you wanted to purchase. When you contact them to resolve the problem, they do not timely or substantively respond. They do not honor their return policy and couldn't care less about their customers. They are quite arrogant, obnoxious oafs who think they are better than their customers. They shipped me the wrong item and expect me to pay to return it. They have no interest in trying to right their wrongs and are quite arrogant in their treatment of their customers.