BathroomsByDesign Bewertungen 

Having had a very underwhelming experience with a popular bathroom showroom, I was so happy to discover Bathrooms by Design. They listened to what I wanted, were patient and helped me design a bathroom that I was happy with. Seeing it in 3D also helped to reassure me. Then, turning that into reality - amazing!! Special mention to Morgana for being an amazing bathroom design consultant!

We recently needed to design and install a bathroom, en-suite and downstairs cloakroom. We were initially a bit wary of using a company like this for the design as we (mistakenly as it turned out) thought it would cost way more than doing it ourselves.

To cut a long story short, I wish we had gone to this company from the very beginning. We ended up visiting the Richmond showroom and the designer we worked with (Hish) was outstanding. Even though the bathrooms were half done by the time we started working with him, he happily picked up these designs and worked with us to transform them - ultimately delivering something we absolutely love.

Hish was brilliant to work with - he listened and took on board all our thoughts, was incredibly patient when we changed our minds back and forth (!!), had great product expertise and great attention to detail.

It was a genuinely enjoyable experience designing our bathrooms with Hish and, to top it off, he was able to get all the products cheaper than we would have been able to get them ourselves online!

Per the above, my one regret is that we did not start working with this company and Hish much earlier in the process as would have been much less stressful and cheaper overall!

From the start of the process, Jacob Dean walked me through everything, from choosing materials, design and delivery and made everything as straightforward as possible. 10/10 thanks!

This is the third bathroom we’ve done with Bathrooms By Design and we honestly wouldn’t go anywhere else. The quality, design support and overall service have been brilliant every time. A special shout-out to Chris in the Richmond showroom — he’s been fantastic, patient, and full of great ideas. Highly recommend! 🚿✨

We had an urgent requirement to fit out our bathroom. We visited BBD on a Sunday afternoon and Morgana worked with us to develop an excellent deliverable solution. Morgana was able to ring us back with a full quote which was cheaper than the quote we received from West One within half an hour. Great customer service!

If you’re after the used-car-salesman experience in bathroom form, look no further. I popped into the showroom to check prices on sanitary ware and was instantly treated to an unsolicited budget interrogation. The moment I mentioned my perfectly reasonable £5–6k budget (which, fun fact, I’m now on track to meet elsewhere), I was met with the kind of skepticism usually reserved for people claiming they’ve seen UFOs.

Rather than help me find anything within my range, I was treated to a fairytale about “premium” European brands and why I should apparently double my budget to join their elite club. Customer care? Not a chance. This place is all sales pitch, no substance — a truly grim experience.

The 2 stars redemption is due to the free parking available at the Richmond branch. And that's about it.

I have good experience designing our bathroom, but unfortunately, we did end up not to buy from the company.

Morgana has been an absolute gem throughout our entire bathroom renovation journey, and we can't praise her enough. From the very beginning, she demonstrated an incredible amount of patience and understanding as she worked with my wife and me to bring our vision to life. No matter how many questions we had or how many changes we made along the way, Morgana was always there with a calm, helpful attitude—making sure we were comfortable and confident every step of the way.

Her design skills are truly second to none. She took the time to understand our needs and preferences, and was meticulous in her suggestions, guiding us on everything from the layout to the finest details. We really appreciated how she helped us choose the perfect fixtures, taking into account both style and functionality. And the best part? She organized everything—coordinating with suppliers, managing timelines, and ensuring that each detail was taken care of—so we didn't have to worry about a thing.

The entire process was smooth, stress-free, and surprisingly enjoyable, thanks to Morgana’s expertise and dedication. She made what could have been a daunting project feel effortless, and the end result is a bathroom that we absolutely love.

If we ever decide to make any changes or renovations in the future, we wouldn't hesitate to reach out to Morgana again. She has earned our highest recommendation, and we truly couldn’t be happier with her work.

Customer service is very poor. If you need a replacement, you may have to wait 4-8 weeks or, in some cases, more to get it. Just imagine you installed your toilet, but the seat is not fit for purpose, so you stuck with a toilet without a seat for eight weeks or more. I had a situation where I needed a replacement; they said the manufacturer said it would take two weeks (and you have to pay extra). Then I ordered from the manufacturer directly, and it was next-day delivery. This is just an example out of many situations I encountered with them. I spent around £10K on a bathroom with them, and when it comes to service, it was preposterous. There were a number of things the designer did wrong, and straight away they said you should have checked before ordering that the items were right. There was no ownership or responsibility when things went wrong. Basically, you say something, they will forward this to the manufacturer, and the manufacturer replies to you. In the middle, they cannot do anything. I have done my due diligence as much as possible, but as I am paying them, the designer should have made sure so many things were right, such as my £10K bathroom's toilet seat not being soft closing. And when it comes to replacement, they said you have to pay for a new seat; we won't replace it because you didn't check before ordering. I would not recommend them at all because the prices are premium, but the services are super third class. They will make you do every possible way to stress you out. They are not helpful; again, it's not about any individual; it's on company policy. Their return policy is seriously limited and very complicated; they will even charge you something called a 'restocking fee,' which means no full refund even if the product is not right for you. So, I would avoid spending my money here.

Outstanding service recovery from the senior management team, after an uncharacteristic sequence of events. My trust and loyalty in a business relationship grows massively, when an opportunity arises to put things right, and is so very well demonstrated. I felt listened to and valued, and my thanks go to Sam, Mohammed, Rubi and Shelly.

We had a series of difficulties with the Brentford branch of this company which resulted in our bathroom project being an unnecessarily stressful experience. They made several errors, firstly at the ordering stage and again on delivery. That was OK, mistakes happen, but it was the way these were dealt with that made the experience stressful. The company's disclaimer locates all responsibility for the detection of errors with the customer- so if BBD order the wrong item, its for you to identify; if they have mixed up items on the delivery, it is for you to investigate. Whilst they did eventually largely right their wrongs, the process of getting there was something of a battle and when you are the paying customer it really shouldn't be.

Great service from concept, to delivery. So much choice and their whole process and service makes it straightforward. We also had so many changes to our bathroom size and it was never a problem for Chris to help us rejig our order. Extremely accommodating and worked within our budget. So much helpful advice on design and practical features too. We had to collect some of the spec sooner and again not a problem for the warehouse team. Paul and his team really helpful and professional. Highly recommend Bathrooms by design and will be using them again. Thank you

I want to give a huge thank you to Rupert, the Head of Sales & Service at BathroomsByDesign, for delivering an outstanding experience from start to finish.

From the very first consultation, Rupert was professional, attentive, and incredibly knowledgeable. He took the time to really understand my vision, my space, and most importantly – my budget. Not only did he help me design a stunning bathroom that perfectly reflects my style, but he also sourced all the products incredibly quickly, ensuring there were no delays to the timeline.

Rupert's attention to detail, clear communication, and commitment to getting everything just right made the entire process smooth and stress-free. He consistently went the extra mile to make sure every element matched both my expectations and the practical requirements of the space.

It’s rare to come across someone so dedicated, patient, and genuinely invested in creating a great customer experience. I couldn’t be happier with the result – and a big part of that is thanks to Rupert’s guidance and support throughout.

Highly recommend both Rupert and BathroomsByDesign – an absolute pleasure to work with!

We can’t thank Nina at BathroomsbyDesign Fulham enough for all her help so far with designing our bathrooms. She’s been an absolute pleasure to work with — always patient, friendly and full of great ideas. Her attention to detail has been amazing, and we’ve loved the little touches she’s suggested that we would never have thought of ourselves. It really feels like she cares about getting everything just right for us. We’re so grateful for her support and would highly recommend her to anyone.

We had a bathroom installed last year and the shower door still leaks. The silicone around the bath still has gaps in it. Their after sales service is no existent, it's like once they are done with the job they don't want to know you.

Despite the showroom being busy during my visit, Morgana was incredibly helpful and took the time to advise me on the products. Her knowledge and professionalism made a difference. I’ll definitely be returning when I’m ready to place my order!

Chris at the Richmond branch was very knowledgeable. He spent most of the day with us going through every detail possible.

BathroomsbyDesign are brilliant. Chris guided us through the process and came up with lots of great ideas we had never thought of to best use the space. Our bathrooms look great and super impressed with the quality, service and aftercare. Would 100% recommend!

Sara was lovely to work with and was brilliant at brinigng our ideas together into a finished design at a price that met our budget. Thanks Sara!

We can only praise the Bathroom by Design staff for their always fantastic service. We needed to replace a part in our shower that we had inadvertently damaged; we had bought the shower unit from them 7 years ago, but Mohammad didn't give up and after trying very hard he managed to find the correct replacement. We have also bought some more accessories from Bathroom by Design recently and are always very happy with their service, friendliness quality of products and prices. A heartfelt thank you to Mohammad for assisting us so professionally, and to the whole team!