The account page says one thing: New account, one slot, one cashier check, already a support ticket
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Das sagen Bewerter
While the train was late, Bonus balance and real balance mixed together on the slot screen
Before work, Session reminder popped up after the next slot round, not before it
skipped email and went to chat instead, had the bonus question sorted in about a minute.
Unternehmensdetails
Vom Unternehmen geschrieben
Rolly Spin - 425% Bis zu 5500€ + 525 Freispiele
Kontaktinformationen
Österreich
- beastlysteals.co.uk
1,4
Ungenügend
48 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Perfect!
Was sceptical on whether or not they would arrive in time due to a few reviews so I emailed after my order to double check they would. Can happily say they arrived in under a week with standard delivery, pleased with the service especially for the price 👍🏽
10. November 2022
Bewertung ohne vorherige Einladung
I have still not received my order
I have still not received my order. I waited in all day Friday to be told in the evening it wouldn’t be delivered until Monday. I now have 14/11 and 15/11 so when will it arrive??? I emailed you last week and no response. Not a good company to deal with and you should not take payment until item is dispatched
14. November 2022
Antwort von Rolly Spin - 425% Bis zu 5500€ + 525 Freispiele
Hi Lorraine,
I can confirm the item has been delivered on 14/11/22. The emails you received regarding shipping are out of our hands and purely automated estimates straight from UPS. I do apologise for the inconvenience and delay beforehand, I can assure you we are working hard to ensure all orders are delivered on time.
I would be happy to compensate you with a gift card, please email us if this is something you would be interested in.
Kind Regards,
Alex
Great service
Jacket ordered wasn’t in stock, replaced with another, great customer service, took a little longer for delivery but son loved the jacket
14. Oktober 2022
Antwort von Rolly Spin - 425% Bis zu 5500€ + 525 Freispiele
Hi Jennifer,
Thank you for your review!
Thomas
Order some trainers with "express…
Order some trainers with "express delivery" and after a lot of back fore it took two weeks to arrive. The trainers didn't fit, so we contacted them and they gave us return instructions so we returned the item using tracked delivery, they received the item but then didn't issue a refund. We contacted them and they said they would look into it, but never got a response, we've since tried to contact them again and they've ghosted us. Open a case with PayPal to get our refund.
Reading between the lines I think this operation is actually just someone working from their bedroom sourcing clothes off eBay, I don't think they hold stock, but when an order comes in simply go and find the item elsewhere and send it on. My experience has not been good.
Update: the money was clawed back through the PayPal dispute process.
2. August 2022
Bewertung ohne vorherige Einladung
Antwort von Rolly Spin - 425% Bis zu 5500€ + 525 Freispiele
Hi James,
I have just passed another message down, what has happened is because we initiate refunds through Shopify and when the refund was initiated when the shoes were received there was an error in the system. It just didn’t go through. It has been fixed now and you should have received your refund.
I’d like to apologise for the delay and inconvenience caused. We are currently working on upgrading our customer experience, it is very important to us. I can assure you going forwards this will never happen again.
If you have anymore questions or concerns please email us at beastlysteals@gmail.com
We are sending it back as to big
8. Juli 2022
Cancelled order
So I ordered a trapstar tracksuit and after a couple days I got a text saying my order has been cancelled randomly , I contacted customer services and they said the order was cancelled due too ‘suspected fraud’ which I have no idea why and it’s been a week where I have been trying too contact them and still haven’t received a refund
8. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Rolly Spin - 425% Bis zu 5500€ + 525 Freispiele
Hi Safwan,
We have reached out to you explaining why your order has been cancelled. We have an automated system in place that cancels orders at risk of fraud automatically. Your order was cancelled and a refund was processed as soon you ordered. The refund has been released on our end, it takes 3-9 business days for a refund to appear back into your account. This depends on your bank.
Best Regards,
Thomas
Very pleased with the service from…
Very pleased with the service from Beastly Steals. I was worried about ordering but the Jordan’s were delivered within a week by royal
Mail and my daughter is over the moon
16. Mai 2022
One very pleased teenager … good…
One very pleased teenager … good service and fast delivery
25. April 2022
BeaslySteals
Excellent delivery, and great product. What was recieved was exactly what was delivered.
16. April 2022
Finally received the trainers with…
Finally received the trainers with relief and they are great. A bit of feedback though. Communication could be better. I paid £8 for express delivery and was told 2-3 days then heard nothing until I contacted you after a week. I then started to stress I had been scammed and the £200 I had paid would be lost. I looked up on companies House and even wondered if the reviews were fake, all because I had no updates. Also overpaid postage. Don't offer what you can't fulfill. Please keep customers updated with orders and delivery dates. I will order from you again as I am pleased with the deal I eventually got but it wasn't a worry free purchase. I hope you can improve on this and your company can continue to grow as it is a great website with some really good brands.
11. April 2022
Fast and easy purchase 🤝
24. Februar 2022
Bewertung ohne vorherige Einladung
10/10 quick delivery
10/10 quick delivery, great quality would buy again
22. Jänner 2022
Bewertung ohne vorherige Einladung
Christmas purchase Nike Air Jordan
After receiving a despatch email to say my order was in its way there was some delay. I contacted the company who were outstanding with communication and understand my frustration with the purchase being a Christmas present cancelled the previous delivery and rearranged a express delivery for the next day so my purchase was recurved by 10am the next day and I had a very happy daughter on Christmas Day. Would definitely purchase from here again.
19. Jänner 2022
Bewertung ohne vorherige Einladung
We would use again......
On the whole good once we were able to get a response and understand there was a delay while stock arrived. Thanks
19. Jänner 2022
Excellent service goods arrived on…
Excellent service goods arrived on time. Thank you
20. Dezember 2021
Jokers
Jokers. Cancelled my Christmas present trainer order because they apparently priced the trainers wrong on the website. Instead of honouring my order they upped the price online. Garbage customer care, none existent.
19. Dezember 2021
Antwort von Rolly Spin - 425% Bis zu 5500€ + 525 Freispiele
Hi Jim, I am really sorry to hear you’re not satisfied. Like many other retailers around the world, we are experiencing chain supply issues which is the reason for why our main supplier didn’t have your item in stock so the price had to be raised. I can offer you a £40 discount off any future purchase to compensate. Again, please accept our sincere apologies. Contact us at beastlysteals@gmail.com to receive your discount.
Fantastic service
12. Dezember 2021
Recommended
Highly recommended, delivery was very quick and regular communication regarding the updates on my order and despatch dates etc.
6. Dezember 2021
Quick and reliable service
Quick and reliable service. Highly recommended!
25. Oktober 2021
Bewertung ohne vorherige Einladung
Amazing
Amazing, the shoes are a perfect fit and came quickly. I'm in love with these Jordan's and the prices are great will 100% buy from them again.
8. Oktober 2021
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