Very good experience, very quick delivery. I struggle to find stock for moulton brown and these guys always have my favourite scents. Had a request to make an amendment with my address and was very ac... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I won a freebie on instagram, my prize was delivered 2 days later. It was a bottle of Glacier Water Hyaluronic Acid Serum. I must admit my skin feels really soft and cleansed after using it. Five sta... Mehr ansehen
Currently 1 star I may give more if I ever get a reply. I know it’s Easter weekend but I don’t expect to make an order yesterday and not even receive a confirmation email! Messaged on their website/Fa... Mehr ansehen
Unternehmen hat geantwortet
They only send 1 product instead of the 2 which I paid for. When I sent a picture of the package after I unpacked they contested my claim saying I had not checked the wrapping properly. Very disappoin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kosmetikproduktanbieter
- auch in
- Fachhandel für Haarpflegeprodukte
- Kosmetikbedarf
- Laden für Gesundheits- und Kosmetikprodukte
- Parfum- und Kosmetikanbieter
Vom Unternehmen geschrieben
💄Discover something beautiful 🛍Shop your favorite beauty brands
Kontaktinformationen
London, Vereinigtes Königreich
- support@beautflo.com
- beautflo.com
3,3
Akzeptabel
169 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Quick and efficient order process
Haven’t tried my product yet but the online site was quick and easy to process, will definitely use it again!
3. September 2021
Bewertung ohne vorherige Einladung
Good customer service!
23. August 2021
Bewertung ohne vorherige Einladung
Really wanted this product that they…
Really wanted this product that they had. It was sent out but the delivery decided to not deliver so it was returned to the store. I emailed costumer service and they were so on it! And had it re shipped to me! Thanks again
13. August 2021
Bewertung ohne vorherige Einladung
Fast delivery, fabulous products!
9. August 2021
Bewertung ohne vorherige Einladung
Received and love my L’Oréal products…
Received and love my L’Oréal products that I can only buy from here. More orders coming from me :)
5. August 2021
Bewertung ohne vorherige Einladung
DO NOT TOUCH THIS COMPANY!!!
Well I ordered Mac make up over two weeks ago and still waiting!! Royal Mail have put a card through the letter box saying that the postage is £1.50 short from this pathetic excuse for a company.
You try to rob me for £33 which is a joke just like your cowboy company!! Blocked my email when asked for the proof which is very sad. Totally ignorant company, I’m the customer and I am having to chase you because you can’t deliver what I paid for? Lucy is a disgrace!!! Asking me for proof then blocking my email. Customer service is a joke!!
5. August 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey Nick!
Thank you for your feedback.
I am sorry to hear that this happened.
We check all feedback and anywhere we can help we do to ensure we deliver an exceptional experience for all our customers.
After looking into your complaint, I can see that the reason your email was blocked was due to abusive language which, automatically blocks any further correspondence.
We do not tolerate any abuse.
I can see our customer support team contacted you and resolved this by issuing a full refund plus the items that we had sent for you to keep.
If you have any further feedback, then please contact us directly.
Kind Regards
Cath
CS
Great website, products
Great website, products and even better customer service. tyxxx
23. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey!
Thank you for the excellent feedback.
Kind Regards
CS
I have never received my order have…
I have never received my order have sent emails but no response!
23. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey Lee!
Thank you for leaving your review.
I am truly sorry to hear that! I have had a look into your order and can see that our customer service team resolved this issue promptly.
Please contact us if you need any further help and our team are happy to assist.
Kind Regards
CS
Had to email them to find out where my order was :(
Very easy website to use however didn’t receive any emails about where my order was and has taken 3 weeks to sort something out but hoping it’s on its way to me now. Nice pricing as well on the items- good deals.
20. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey Myah!
Thank you for your review.
I am very sorry that your items were delayed.
We would love to hear back with your feedback on the items received.
Kind Regards
CS
Fab website.
A clear and easy website to use. Great range of products for a fabulous price.
18. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey!
Thank you so much for your feedback.
Kind Regards
CS
Found on Facebook add, excellent
Great choice of products at very reasonable prices, upgraded one of my products to larger size free of charge, so very happy. Keep you updated on delivery status.
12. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey Jean!
Thank you so much for your feedback!
Kind Regards
CS
No problems
Fast delivery, good price, genuine product- no complaints here!
12. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey Jo!
Thank you so much for your feedback.
Kind Regards
CS
5 star service
The customer service team are so on the mark. This was the only website I could find Mac matte creme as I knew it was in short supply. I had regular updates about my order and came within the time frame even though it was in high demand. My new favourite online beauty store.
6. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey Kathleen!
Thank you for taking your time to leave your feedback.
I am glad to hear that our cs team were able to keep up to date and even better that we are your favourite choice for your online beauty store! 😊
Kind Regards
CS
great products and service
great products and service! delivered to me very fast and now I am excited to use my products!!! +++++
30. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey Jayne!
Thank you for taking your time to leave your feedback.
Kind Regards
CS
Easy to order
Easy to order, everything easy to find. Waiting for my order so fingers crossed.
21. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey!
Thank you for you feedback.
We are glad you were able to find what you were looking for from our website. We always try to make our service better.
So please let us know how you found the products as we would be keen to hear back from you with further feedback by contacting our customer service team directly bfteam@beautflo.com
Kind Regards
BF Team
Ordered present as a gift
Ordered present as a gift. Recieved an 3mail 3 daya before friends birthday saying there was a delay... i did get the option to cancel. Still awaiting package.
Website was easy to use for orders and good communication with me about delay
19. Juni 2021
Antwort von Beaut Flo
Hey!
Thank you for your feedback.
I am very sorry to hear that your order was delayed and can understand your frustration.
We do always keep you updated on your orders and I can see that there were some delays from the supplier for the items.
Our customer service team will be in touch with updates regarding your order.
If you have any questions or need our help please contact us.
Kind Regards
BF Team
Great communication
Customer service is great at communicating. One of my items was not in stock and I was given an option to wait or refund it. I chose to wait but there was a problem with the supplier so I was offered a similar product for a replacement in the bundle or a refund. The products come really well packaged and are exactly what you buy.
17. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey!
Thank you for your amazing feedback!
I am sorry to hear that you order was delayed. We do have some stock issues at time with items due to high demand however, our team will always offer you the best solution we can.
We are glad to hear that our customer service team did find a solution and offer you replacement products.
If you have any further questions or need our help please contact us.
Kind Regards
BF Team
Sold a fake ordinary product
Got sold a fake ordinary product and had to chase for a full refund through a PayPal dispute, case closed in my favour as the product was clearly counterfeit. Customer care was responsive and therefore the only reason for 2 stars. Posting this as a warning as some people may not be aware! 1/3 items were fake so may be a supplier issue, I hope they learn from their mistakes as they aren’t exactly cheap either.
10. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey!
Thank you for your feedback.
We are very sorry to hear this. Please rest assured all of our products arrive direct from manufacturer or vetted suppliers that have all the rights to be able to sell original products.
We are glad that our customer service team were responsive and able to help you. After looking into this I have noticed that our customer service did offer to refund the item as you mentioned you felt uncomfortable using the product.
We also investigated the product that was sent to you from the same batch, which we found no errors in as such. Further more as you claimed for a chargeback via PayPal we could not deal with you directly as we have to follow PayPal guidelines and you were offered a refund on the basis of you returning all of The Ordinary products that you had ordered of which we only received one product back from you.
Our priority is ensuring all of our products and service that we provide to our customers is at its best and we take matters as this very seriously.
If you do have any further questions or need our help please contact us directly.
Kind Regards
BF Team
Great deals
Great deals, wanted the bits that I ordered for ages and got them cheap!
25. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey!
Thank you for your feedback.
We always aim to offer amazing products and service with competitive prices and we are glad that we were able to get the items that you wanted!
Kind Regards
BF Team
The Best!!
I won there Instagram giveaway and I am chuffed with the items on offer. I have been wanting to try olaplex so I have bagged some of that! Thanks guys! Will definitely be purchasing with you again!
2. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Beaut Flo
Hey!
Thank you for your amazing feedback.
Congratulations on winning our competition! We hope you enjoyed the items that were delivered for you and we hope to hear from you again.
Kind Regards
BF Team
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