Terrible. Avoid.
This “KWL group”, a small operation by a family (from India from what I was told by their staff), apparently run a number of car rental labels in Malta, including “Beerentals”. Usually I prefer small family run companies, as they tend to offer better service than the multinationals. Not in this case though.
The short version: The whole thing feels not trustworthy to me. I seriously doubt the credibility of the many positive google reviews for this “bee rentals”, based on which I was lured to book with them. In fact they cannot be found in google at all any more, at the time I write this review.
The details in chronological order: (1) they added a hidden airport fee €30 on the invoice, which is highly unusual for airport based rentals internationally and hasn’t happened to me before in Malta, where I rent cars frequently. (2) they actually charged my credit card with the security deposit instead of only blocking the amount, contrary to the standard practice in the industry (in which I am myself since decades). (3) the security deposit was a whooping €1500, which is a lot for the small car category, and certainly more than the entire car I was given is worth (more on this presently). (4) although my flight arrived with 2 hrs delay, they wrote the original starting time in the rental contract. Again, quite unusual. (5) I was given a “similar” car to the one I booked, which was certainly not the SUV category advertised, but a minimum category. (6) the poor car was in a despicable condition: Battered everywhere, featuring countless scratches and bumps, dirty and seriously worn out on the inside, it had over 105.000km, the gearbox screeching.
So before I even exited the parking lot, the “KWL group” had ticked all the boxes for bad customer service and penny-pinching.
After a few kilometres of driving I came to very much doubt that the car was streetworthy. I returned it voluntarily after less than 48h (the booking was for more than a week) and after less than 40km because my life is not worth the risk.
People at KWL group, if you are reading this, let this veteran car find its final peace and don’t try to squeeze any more money out of it. Or out of your clients for that matter.
Many photos and documentation of everything I mentioned above are available, so no denials please.
27. September 2025
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