I first started to really notice my eyes going (cloudy) and more of a dry sensation in November, went to the Optometrist in December and was total just more drops and that I hav more floaters in my ey... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I truly like the product! It works well and I have some improvement with my dry eyes. The only complaint I have, is the doft rubber part around the mask that fits on your face, when the steam gets it... Mehr ansehen
Unternehmen hat geantwortet
I didn't get on with this at all. It is an unbranded item, the mask is heavy, the steam doesn't feel equal on both eyes, or hot enough. And it runs out long before the ads suggest. It's also quite... Mehr ansehen
Unternehmen hat geantwortet
My Calmi mask stopped functioning so I tried this one. I have an extreme case of Meibomian gland dysfunction. I typically cycle it 3 times or until it runs out of water. It does moisturize quite well... Mehr ansehen
Unternehmen hat geantwortet
3,6
Akzeptabel
34 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Just received my Beminda kit and must…
6/2/26 update
Of course I received an immediate Beminda email reply after posting my below review on TrustPilot. They apologized for their lack of communication and product safety concerns and stated they would promptly ship my eye Hydration solution with tracking information.
But the hard part for them is to actually do what they promise.
I'm still waiting on a tracking number...
Do I think I will receive it and be satisfied it will not cause eye issues?
Have to say...I think I'll be crazy to even try it as this point...
Remember Beminda, customer service is important for successful online and in person sales. For a company to be successful, they must have a Great service department and invest in it.
Original Post...Just received my Beminda kit and must say, I am NOT impressed.
It took over a month to receive my kit and during this time vendor provided no status update. When I inquired the only response received was 'pending' so had no idea when I would receive my purchase.
My kit consisted of the eye steamer, eye wand/massager and hydration solution. I also purchased an extra bottle of the Beminda Eye Hydration solution because of the types of ingredients mentioned it included to help stimulate oil gland production.
However, what I got was 2 UNMARKED pink bottles! I'm afraid to use these because the bottles have no identification. They are simply 2 pink bottles with a liquid inside and removeable screw on lids.
There was NO label identifying the product, its ingredients or a safety lid. There could be anything in these bottles.
I thought is this for REAL?
I have a serious dry eye disease combined with sensitive eyes. It has made me seriously question my purchase and it leads me to believe BEMINDA is not a legit company.
I'm waiting on a company reply but I'm not holding my breath!
Thank G-d for AmExpress consumer protection!
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Billie,
Thank you for taking the time to share this — and I'm genuinely sorry for the experience you've had. You deserve much better, and I want to address everything you've raised.
The shipping delay and lack of communication is not the standard we hold ourselves to, and I completely understand how frustrating it must have been to receive nothing but "pending" for over a month. That's on us, and I'm sorry.
The unlabeled bottles are also on us. A batch left our fulfillment warehouse before labels were applied, and you received two of them. I completely understand why that would feel alarming, especially given how seriously you take your eye health. To be clear — the bottles contain our Eye Hydration Complex, the same formula you ordered. Nothing has changed about the product itself. But I fully understand that without a label, you have no way of knowing that, and you should never have to take our word for it.
We're sending you properly labeled replacement bottles right away, and we're tightening our pre-shipment checks so this doesn't happen again.
Please reach out to us directly at [support email] and we'll make this right. We'd also love the chance to walk you through getting started with the kit once you're comfortable.
Beminda is absolutely a legitimate company, and your trust matters to us more than anything. We're sorry we didn't show that from the start.
Warmly,
The Beminda Team
Works but really uncomfortable
Eyes do feel better 21 days in - will continue to use. Downside - it’s really uncomfortable to use, does not sit well at all on your face - bad design
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Thank you for sharing this, Jordan - 21 days in and already noticing a difference is really encouraging to hear!
You're not alone on the fit feedback, and it's something we take seriously. The strap is fully adjustable, so it's worth experimenting with the tension and position to find what works best for your face shape. Wearing it slightly reclined with your head supported can also help it sit more comfortably.
We're actively working on improvements in this area, so your feedback genuinely helps. If you'd like some personalized tips, feel free to reach out to us directly -- we're happy to help you get a better fit.
Warm Regards,
The Beminda Team
The eye mask does not heat up and it…
The eye mask does not heat up and it leaks. I do not recommend this product.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Andrea, thank you for leaving a review.
We're sorry to hear the mask hasn't been working as expected. A mask that isn't heating and leaking is definitely not the experience we want for you.
Both of these are things we can help troubleshoot, and in many cases resolve quickly. If you haven't already, please reach out to us directly at hello@beminda.com and we'll make sure you're taken care of.
The product doesn’t work
The product doesn’t work. It doesn’t produce steam, it doesn’t seal or properly fit my face. I want a refund
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Emin, thank you for the feedback.
We're sorry the mask hasn't worked out for you. Please reach out to us directly at hello@beminda.com and we'll get your refund sorted straight away.
I definitely feel a difference!
I definitely feel a difference! I’m no longer waking up with sore, dry eyes that scratch when I blink, and the steam feels wonderful.
There are slight issues with the condensation dripping down my face and the mask doesn’t hold a charge for longer than one use, but these are small annoyances that are resolved by putting a towel around my neck during use and charging immediately after use. The relief is worth it!
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Ingrid,
This made our day, thank you so much for sharing this!
Waking up without that scratchy, dry feeling is exactly what we hope people experience, and we're so glad the steam is feeling wonderful for you. It sounds like you've also figured out some really smart workarounds for the condensation and charging, the towel trick is a great one and honestly worth passing on to other customers!
We really appreciate you taking the time to leave such a thoughtful and honest review. Feedback like yours helps us keep improving.
Thanks for being part of the Beminda community, Ingrid. We're so glad you're feeling the difference!
Warmly,
The Beminda Team
I have had dry eyes for years
I have had dry eyes for years. My Dr told me to take out my contact lenses for good. From there I went to RK & was able to see without lenses for 17 plus years. Today I wear scleral lenses & the problem is back. After 21 days I have actual improvement. My lenses stay comfortable for longer. They still get cloudy later in the day but that’s a huge improvement. Rated at 4 stars because I still want more.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Nancy,
Thank you so much for taking the time to share this. What a journey you've been on, and it means a lot to hear that you're noticing real improvement after 21 days.
Hearing that your lenses are staying comfortable for longer is wonderful, and we hope that continues to build the more consistent your routine becomes. Consistency really does seem to be the key for so many of our customers.
We're rooting for that fifth star, Nancy. Keep going with the routine and please don't hesitate to reach out if there's anything we can help with along the way.
Thanks again for trusting Beminda with your eye care routine.
Warmly,
The Beminda Team
Unplugs oil glands
It worked to unplug the oil glands on my eye lids. It is easy to use.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Tony,
Thank you so much for sharing your experience.
We’re really glad to hear the mask has been easy to use and that it’s helped support comfort around your eyelids and oil glands. That’s exactly what we hoped the warm steam routine could help with.
We truly appreciate your feedback and your support.
Warmly,
Beminda Customer Care
It's really works now not using drops…
It's really works now not using drops and in the morning they are not as shut closed as much
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Michel,
Thank you so much for sharing your experience.
We’re really happy to hear the mask is working well for you and that your eyes feel better in the morning. It’s great to know you’re not needing drops as much and that your eyes feel more comfortable when you wake up.
We truly appreciate your support and are so glad Beminda has become helpful for you.
Warmly,
Beminda Customer Care
It broke out of the box
It broke out of the box. Couldnt read the chinese instructions. i charged it. added water. nothing. now it wont charge any more. waste of time
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Bob,
We’re really sorry to hear this. Receiving a device that does not work right out of the box is absolutely not acceptable, and we understand why this felt like a waste of time.
We’re also sorry about the instructions. That should have been clearer, and our team can provide the English setup guide right away.
Please contact us at hello@beminda.com
with your order number, and we’ll make this right for you. If the device is not charging or powering on after following the setup steps, we’ll arrange the proper support solution for you.
Thank you for bringing this to our attention.
Warmly,
Beminda Customer Care
Best dry eye treatment
I look forward to doing the treatment before bed every evening because it leads to my eyes feeling moisturized and no longer irritated. I will continue using this
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Diane,
Thank you so much for sharing this. We’re really happy to hear the mask has become part of your evening routine and that your eyes feel more moisturized and comfortable after using it.
That’s exactly the kind of soothing experience we hope Beminda can provide. We truly appreciate your support and are so glad you’ll continue using it.
Warmly,
Beminda Customer Care
Great product
Great product. Works well. Very soothing and relaxing. I am not using my eye drops as much as I did before I started using this mask but I still do need to use them. My dry eyes are at a chronic stage so I'm not sure anything is going to "fix"that but this mask helps a great deal to make them feel better for awhile. I'm glad I have it as part of my daily routine.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Brenda,
Thank you so much for sharing your experience.
We’re really happy to hear the mask has become a helpful part of your daily routine and that it feels soothing and relaxing for you. For chronic dry eyes, it’s completely understandable that you may still need eye drops, but we’re glad the mask is helping provide extra comfort and relief when you use it.
We truly appreciate your thoughtful review and your trust in Beminda.
Warmly,
Beminda Customer Care
Positive
I found the treatment beneficial to my eyes although the mask does not always work the same way
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Daniela,
Thank you so much for your review. We’re really happy to hear you’ve found the treatment beneficial for your eyes.
That said, I’m sorry the mask hasn’t always worked consistently for you. It should provide a steady, comfortable experience when set up correctly, so we’d love to help troubleshoot or review your device if needed.
Please feel free to reach out to us at hello@beminda.com, and our team will be happy to help make sure everything is working as it should.
Warmly,
Beminda Customer Care
My product was defective
My product was defective. It is being replaced but was unable to get it in time for my overseas vacation, the fluid stung my eyes and the rollerball was stiff and dragged my skin. Not impressed so far. The replacement better be good when I get back at the end of May!
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beminda
Hi Catherine,
Thank you for sharing this, and I’m really sorry your first experience with Beminda has been disappointing.
A defective product, discomfort from the fluid, and a rollerball that does not glide properly are absolutely not the experience we want you to have, especially before an overseas trip. I completely understand why you’re frustrated.
I’m glad a replacement is already being arranged, but I’m sorry we couldn’t get it to you before your vacation. When you’re back at the end of May, our team will make sure your replacement is followed through properly and that you receive a unit that works as expected.
Regarding the fluid stinging your eyes, please stop using it for now. If the discomfort continues or you notice redness, irritation, or vision changes, we recommend checking with an eye-care professional.
We appreciate you giving us the chance to make this right, and we’ll do our best to turn this around for you.
Warmly,
Beminda Customer Care
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.