Ordered some 'Old Friends' coins and what came was not as described (very poor quality) and were faulty (letter missing) I was happy to return the faulty items but they just kept offering a meagre a... Mehr ansehen
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Das sagen Bewerter
The coins are well designed and were well packaged. They did take a long time to arrive but we were kept up to date with their location in the postal service
I brought the medium colour, but when I applied it it made my face look really pale and not the shade it is supposed to turn into.
Product arrived safe and sound and as described. Initial error on payment was quickly dealt with and resolved satisfactory. Very good customer services.
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to our online shopping platform. Our primary objective has always been to provide an extensive range of high-quality products across diverse categories.
Kontaktinformationen
4635 Ward Road, 79906, El Paso, Vereinigte Staaten
- support@bernadetee.co.uk
- bernadetee.co.uk
3,2
Akzeptabel
92 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 17 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Arrived in good time
Arrived in good time, like the product reasonable price kept informed
18. Juni 2026
Bewertung ohne vorherige Einladung
Friends coin
Product is good, albeit smaller than it appears in the adverts.
17. Juni 2026
Bewertung ohne vorherige Einladung
Product came sooner than I expected …
Product came sooner than I expected and they look great.
18. Juni 2026
Bewertung ohne vorherige Einladung
Quick easy to order kept well informed…
Quick easy to order kept well informed of delivery progress
17. Juni 2026
Bewertung ohne vorherige Einladung
Only issue was length of delivery time…
Only issue was length of delivery time for something that could have been posted otherwise excellent service
18. Juni 2026
Bewertung ohne vorherige Einladung
Good quality great service
18. Juni 2026
Bewertung ohne vorherige Einladung
Item was damaged but just not worth the…
Item was damaged but just not worth the hassle of trying to send back, claim a refund etc.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Bernadetee
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can process your case quickly and accurately, please contact us via:
Email: support@bernadetee.co.uk
Please provide the following information:
Phone number
Recipient's name
The email address used when placing the order
We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Sunglasses case
They look good took longer to come than I thought
11. Juni 2026
Bewertung ohne vorherige Einladung
Informative
I was kept informed throughout the ordering and delivery updates.
The cases are very well made and so useful. Cheers
29. Mai 2026
Bewertung ohne vorherige Einladung
I’ve brought two of your coins…
I’ve brought two of your coins (j1326482-SR) old bastards friendship club lifetime member, the spelling on the coin reads :- IFETIME MEMBER on both coins, don’t think this is right!!
I await your reply
It’s ok to put me on your review! But what are you going to do about this faulty product?
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bernadetee
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can process your case quickly and accurately, please contact us via:
Email: support@bernadetee.co.uk
Please provide the following information:
Phone number
Recipient's name
The email address used when placing the order
We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Really nice lightweight and slim
Really nice lightweight and slim
21. Mai 2026
Bewertung ohne vorherige Einladung
I ordered the ninja t-shirt
I ordered the ninja t-shirt, wasn’t informed it was international delivery.
When I got email to state it was delivered, I contacted them to state it hadn’t as work from home.
Told to use tracking number which as thought didn’t tell me anything, I asked for refund and now there refusing as trying to blame delivery company.
I would advise anyone to think twice before buying from this company as once they have your money there not bothered.
The amount paid was also higher than the amount advertised and when questioned they stated they would refund me difference back as technical issue, and yes I’m still waiting for the over payment refund.
100% red flag warning
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bernadetee
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can process your case quickly and accurately, please contact us via:
Email: support@bernadetee.co.uk
Please provide the following information:
Phone number
Recipient's name
The email address used when placing the order
We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Do not under any circumstances buy from…
Do not under any circumstances buy from this company,what they advertise is NOT what you get,I ordered a cap And nothing like what I seen on the advert ,it also took over a month to arrive
9. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Bernadetee
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can process your case quickly and accurately, please contact us via:
Email: support@bernadetee.co.uk
Please provide the following information:
Phone number
Recipient's name
The email address used when placing the order
We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
This is not a trustworthy website
I was sent false tracking-apparently parcel was coming from America but actually came from China! Ordered 4th December, received, damaged, on 8th January. Looked as if it had been thrown around. Use this website at your peril!
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Bernadetee
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can process your case quickly and accurately, please contact us via:
Email: support@bernadetee.co.uk
Please provide the following information:
Phone number
Recipient's name
The email address used when placing the order
We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Should have read the reviews
Ordered a toy jet plane thinking this was a UK company due to the co.uk website. After reading the reviews I realised the item was coming from China, they also somehow charged me extra than I thought I'd paid (which they agreed to refund when challenged.) They refused to cancel the order though and hastily marked it dispatched.
Got fake tracking details saying it was coming from Baltimore USA but it did arrive shipped from China. It didn't work though so I asked for a refund.
They asked for video evidence but haven't replied since I provided it.
I would avoid buying anything. Wish I'd read the reviews before ordering.
4. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Bernadetee
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can process your case quickly and accurately, please contact us via:
Email: support@bernadetee.co.uk
Please provide the following information:
Phone number
Recipient's name
The email address used when placing the order
We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
stay clear ordered x3 prank boxes for…
stay clear ordered x3 prank boxes for my boys xmas 7th november sent 11 emails they send fake tracking this is a scam stay clear i have also emailed paypal
27. November 2025
Bewertung ohne vorherige Einladung
Item never arrived
Item never arrived. Keep being sent tracking details with errors. Ignoring questions in messages. Clearly a scam. Avoid
10. Dezember 2025
Bewertung ohne vorherige Einladung
My order arrived today ....complete and…
My order arrived today ....complete and utter garbage. I ordered for my granddaughter i threw it strait in the bin ! total shite do not order from these scamming filth.
10. Dezember 2025
Bewertung ohne vorherige Einladung
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