I was to believe that all extras were included in the initial membership, not true .it is a basic plan of fasting and charged for anything extra. also charged in American dollar! once again clicked... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I found the daily interaction with the App kept me on task. Once I’d adjusted my sleep and eating pattern the journey was quite enjoyable. The daily menu was mostly very delicious. Looking ahead I cou... Mehr ansehen
Unternehmen hat geantwortet
Given 1 star as no option for 0 stars. App and mobile website make it impossible to cancel . DO NOT USE BEST.me Also didn’t like that everywhere in the app they are trying to get you to upgrade... Mehr ansehen
First I paid a few dollars for a trial, seemed I missed the part about a subscription. Later I get charged $39usd, for something I didn't use. The AI response to my emails was frustrating, but after s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Kontaktinformationen
Vereinigte Staaten
- feedback@best.me
- best.me
2,1
Mangelhaft
240 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Given 1 star as no option for 0 stars
Given 1 star as no option for 0 stars. App and mobile website make it impossible to cancel . DO NOT USE BEST.me
Also didn’t like that everywhere in the app they are trying to get you to upgrade . Everywhere you click they are asking you to upgrade.
Meals ( too over complicated for me) but ok but you need to upgrade to get nutrition value .
Way too expensive for what you are getting .
19. April 2026
Bewertung ohne vorherige Einladung
I was to believe that all extras were…
I was to believe that all extras were included in the initial membership, not true .it is a basic plan of fasting and charged for anything extra. also charged in American dollar! once again clicked off Facebook to quickly.
Once in and joined the fasting there is minimal access ,ie advice ,guidelines, just a timer and menu. disappointed.
have unsubscribed after an hour.would like a refund!
18. April 2026
Bewertung ohne vorherige Einladung
Scam – unauthorized charges and no respect for EU laws
This is a scam.
I signed up for what was presented as a trial, and they started charging me without clear and transparent consent. They took money from my account without proper authorization and made the cancellation process unnecessarily difficult.
This is not acceptable and does not comply with EU consumer protection laws regarding transparency and subscription practices.
Even after cancelling within the trial period, I had to fight to request a refund. This is misleading and unfair to customers.
Avoid this company.
16. April 2026
Bewertung ohne vorherige Einladung
Please do NOT waste your time
Please do NOT waste your time, and especially your money, on this app. You get almost nothing for the base fee and everything else is "premium" and expensive. So sad!
17. April 2026
Bewertung ohne vorherige Einladung
Disgusting company.... total thrives.!!!
Disgusting company. signed up for a 7 day trail. €7. ok no problem. paid by PayPal going through normal checks. then I opened the site..checking out what they offer...clicked few boxes for things I might be I yerested in only to find that each click cost me 19.95.... no PayPal check..no basket before checking out...nothing...just click and money gone.... within 2 minutes my 7 euro was 47... I immediately contacted them and after back and forth they refunded me 9.95... what a horrible sneaky way to get people ..I refuse to even use my trial I'm so disgusted
16. April 2026
Bewertung ohne vorherige Einladung
The choices and flexibility
16. April 2026
Antwort von Best.me
Hello,
Thank you for your feedback, we’re glad to hear you’re enjoying the choices and flexibility of the program.
That’s exactly what we aim to provide, and it’s great to know it’s working well for you. 💚
- Best.Me Team
Very ordinary product
Very ordinary product. You get the very bare minimum and then have to pay for everything else. There are far better products on the market. Glad I only wasted $29 ..
Don’t waste your money.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Best.me
Hello Corinne,
Thank you for your feedback, we’re sorry to hear that the experience didn’t meet your expectations.
We’d like to clarify that additional features are optional and can always be skipped, while the core program remains accessible.
We can see that you’ve been in contact with our support team and that everything was explained in detail.
- Best.Me Team
Antwort von Best.me
Hello Kathy,
Thank you for your kind feedback, we’re really glad to hear you find the meal plan motivating and easy to follow.
That’s exactly what we aim to provide, and it’s great to know it’s working well for you. 💚
- Best.Me Team
The agent replied immediately
The agent replied immediately, didn't give me the runaround, just did what was right.
15. April 2026
Antwort von Best.me
Hello Donna,
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.
We’re really glad to hear that our support team could assist you quickly and provide a straightforward solution. That’s exactly the level of service we aim to deliver. 💚
- Best.Me Team
Deceiving
I joined for a month only and they started to charge my account the following month, they went from charging me for the 1st month 16 USD to 39 USD. I cancelled my subscription 2 weeks into the subscription. I contacted them the day I got charged the 39 USD. Now they have informed me that they have now cancelled my subscription but they cannot refund me....seriously a bunch of tricksters! NO stars!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Best.me
Hello Carla,
We’re sorry to hear about your experience, we understand how frustrating this situation must feel.
We’d like to clarify that subscriptions renew automatically unless cancelled before the next billing cycle, as outlined during signup and in the Terms of Service. Pricing and renewal details are also shown prior to confirmation.
Since we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will be happy to review your case and assist you further.
- Best.Me Team
I signed up for 7 day free trial
I signed up for 7 day free trial. Then all of a sudden it's asking me to upgrade. There's no price ... I hit next and it charged me $39 that I found out in the confirmation email. Then I looked on how to cancel my subscription. It's not easy. I emailed them and received one back from Nutro. Said I had 3 subscribtiions. 1 for $39. That I knew about. And 2 for $19.99 that I had no idea where they came from. Said he could help me cancel my subscriptions. I asked about a refund because I cancelled very shortly after I signed up for the free trial. He replied... Only half of the most expensive one. So they charged me $80 and giving me $20 back. Said it was for administrative fees. I don't recommend this for anyone. It's very deceiving .
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Best.me
Hello Jennifer,
Thank you for taking the time to share your experience. We understand how concerning and frustrating this situation must feel.
We’d like to clarify that additional features may be presented during the signup process, but they are completely optional and can be declined. Any subscriptions or add-ons are only activated once they have been selected and confirmed by the user.
We also understand your concerns about the refund. Based on the details provided in your review, we were able to locate your account, and a member of our Customer Experience team will review your case in detail and reach out to you shortly.
- Best.me Team
They keep taking money even after I've…
They keep taking money even after I've cancelled my subscription - its a complete scam
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Best.me
Hello Lara,
Thank you for sharing your feedback. We’re sorry to hear how frustrating this situation has felt.
We’d like to clarify that once a subscription is fully cancelled, no further charges should occur. If payments continue, it may indicate that the cancellation process was not completed entirely or that there is an active subscription linked to a different account.
We’d appreciate the opportunity to review your case more closely and make sure everything is properly resolved. Please respond to the Trustpilot information request so we can locate your account and assist you further.
- Best.me Team
You don't get any real benefit unless…
You don't get any real benefit unless you signup for all the extras. Sorry not for me,
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Best.me
Hello Laura,
Thank you for sharing your feedback. We’re sorry to hear that the experience didn’t meet your expectations.
We’d like to clarify that the personal nutrition plan is designed to be fully effective on its own in helping users reach their goals. Any additional features or extras offered during signup are entirely optional and are meant to provide extra support, but they are not required to benefit from the program.
We appreciate you giving the program a try and sharing your perspective. It helps us continue improving the experience for everyone.
- Best.me Team
Antwort von Best.me
Hello Dijana,
Thank you for your kind feedback! We’re really happy to hear that the program is helping you move toward your health and wellness goals.
If you ever need any support or have questions along the way, please don’t hesitate to reach out, our team is always here for you.
- Best.me Team
I have tried to cancel this service for 2 months
I have tried to cancel this service for two months now and there is No where on the screen or in the app to cancel. Even the welcome email does not have contact info at all and i cannot find a website. i need to be contacted asap.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Best.me
Hello,
Thank you for sharing your feedback. We’re really sorry to hear how frustrating this experience has been and appreciate you taking the time to explain the situation.
We’d like to clarify that the cancellation option is available directly within the app and can be accessed through your account settings. Additionally, the welcome email sent after registration does include our contact details, along with links to help desk, where you can find guidance on how to manage your subscription. That said, if something didn’t appear as expected on your end, we’d definitely like to take a closer look.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me. When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
- Best.me Team
Support
I like the ease of using the site. I like the support and the shopping list really makes it very useful.
10. April 2026
Antwort von Best.me
Hello,
Thank you so much for your kind feedback! We’re really glad to hear that you’re enjoying the ease of using the platform and finding the support helpful.
It’s especially great to know that the shopping list feature has been useful for you, that’s exactly what it’s designed for, to make your experience smoother and more convenient.
If there’s ever anything you feel could be improved or added, we’d love to hear your thoughts.
- Best.me Team
Outstanding Support
My personal customer service experience was outstanding and my issue was handled to my satisfaction,
Ms Sophie was able to resolve my concern in a professional and friendly manner!
10. April 2026
Antwort von Best.me
Hello,
Thank you so much for your kind words! We’re delighted to hear that you had an outstanding experience and that your issue was resolved to your satisfaction.
Sophie will be especially happy to know her professionalism and friendly approach made a positive impact. We truly appreciate you taking the time to share your feedback!
Best.me Team
I signed up for a plan for 1 month
I signed up for a plan for 1 month, logged in and a work out plan was there with a continue button at the bottom, I have fibromyalgia so couldn’t do this. I signed out then back in. A shopping list appears, same button at the bottom saying continue.I DID NOT press any buttons to continue. I have not logged in since but checked my bank account and they have taken 3 payments.received a email yesterday saying that they are going to delete my account if I don’t continue with the plan. So they have my unauthorised payments but want more. How can they deleted it when I have only had it 8 days but paid for a month.🤷🏼♀️🤷🏼♀️. I have a screenshot saying I have unsubscribed and had better get my money back.🤬
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Best.me
Hello Tracy,
We’re sorry to hear about your experience, we understand how upsetting and confusing this situation must feel.
We’d like to clarify that any additional features or services are optional and require confirmation before being activated. They are not applied automatically without user action.
We understand your concerns regarding the payments and would like to ensure everything is properly reviewed.
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.Me Team
Yall were so kind and understanding for…
Yall were so kind and understanding for my refund!
8. April 2026
Antwort von Best.me
Hello Valentina,
Thank you for your feedback! We’re happy to hear that you had a positive experience with our team. Providing understanding and support is always our priority.
If there is anything else you need, please don't hesitate to reach out.
- Best.me Team
IMPOSSIBLE TO CANCEL – AVOID THIS SUBSCRIPTION TRAP
Avoid this service at all costs. They lure you in with a trial and then automatically charge an expensive monthly fee.
The worst part is that they make it impossible to unsubscribe. There is no cancellation button in the app or on the desktop site. Although their public FAQ state they do have such a button. It is a deliberate "dark pattern" designed to keep charging you against your will.
Customer Service non responsive. Although in PayPal itself they have a nice text with " we respond within hours yada yada". when you want to refund your money.
Save yourself the headache and your money. If you’re already stuck, call your bank and block the merchant immediately.
edit: they ignore emails to their customer service, but reply to Paypal's refund process within minutes, and can reply on a 1 star Trustpilot review within an hour, with a vague smoke screen standard template reply. I rest my case. They know exactly what they're doing. Getting your money.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Best.me
Hello,
Thank you for your follow-up, we’re really sorry to see that your experience has left you feeling this way, and we genuinely appreciate you taking the time to share these additional concerns.
We’d like to reassure you that our support team aims to respond across all communication channels within a few hours. If you did not receive a response, this is certainly not the level of service we strive to provide, and we would truly like to understand what may have gone wrong in your case.
Regarding your comment about our replies here, we completely understand how they may appear general. However, as Trustpilot is a public platform, we’re limited in the account-specific details we can share for privacy and security reasons. This is why we ask users to provide their details via the Trustpilot information request, it allows us to properly identify the account and give a more precise and personalized resolution.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me. When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
-Best.me Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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