UPDATE: my refunds were processed eventually, and the issue was resolved. Ordered from Beut in late July and asked to return three items on 31 July. Customer service replied promptly with r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Cool products, great prices, my new designer inspiration. I bought two gorgeous Kartell stools from Beut for my new kitchen and I couldn't be happier with them or the service I recieved. Sean went abo... Mehr ansehen
Unternehmen hat geantwortet
Placed my first online order with Beut. Two weeks later(!), I was informed the item I ordered was unavailable. Not impressed. Beut offered alternative finishes and I made my choice. Unfortunately... Mehr ansehen
Unternehmen hat geantwortet
Compelled to write another 5 star review for Beut where I have recently ordered a few more items. I am very impressed with this company who have provided excellent customer service. They really do go... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
beut is a curated lifestyle store for “life’s (beut.) iful things”. We offer the best quality, design led furniture & homeware from around the globe.
Kontaktinformationen
Vereinigtes Königreich
- beut.co.uk
3,9
Gut
251 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 66 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great product at a competative price.
Great product at a competative price.
Good personal customer service and efficient delivery.
What more do you want!
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good afternoon,
Thank you for leaving us such kind feedback.
I do hope you love your new wall mural!
Merry Christmas
The beut Team
Excellent customer service
I ordered a Kartell masters stool, when removing the protective wrapping taped on with paper tape the stool coating came off on the tape. Clearly an issue with the stool, not with Beut. My email was responded to immediately by Dixie who arranged a new stool to be delivered to replace this which arrived 2 days later. Completely hassle free. The communication and customer service from Dixie was excellent throughout. Website/ordering and delivery communication excellent, I will definitely purchase from Beut again.
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning Kate,
Thank you for leaving us such a kind review - it means a lot.
As mentioned to you before, we are sorry the initial issue had happened, although pleased we were able to solve quickly and efficiently for you.
Please do let me know if there is ever anything else we can do to help in the future!
Kindest
Dixie
Antwort von beut
Morning Roy,
I am pleased you were happy with our service!
Please do let us know if we can help in anyway in the future.
Many thanks
Dixie
Quality glass
Quality glass, sturdy, beautiful design....if there is one negative it was the lack of protective delivery packaging, just in a plastic bag...could easily be broken before using it..but miracally it wasn't
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning,
Thank you for leaving us such a kind review.
All the best,
beut
Excellent price and delivery.
Excellent price and delivery on the Ferm glasses I wanted to buy for my son.
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning Adrian
Thank you for leaving us such a kind review.
I do hope your son loves them!
Kindest Regards
The beut Team
Great customer service and excellent product range
Great customer service, easy to navigate website, great range of luxury products and very good competitive prices. I fully recommend.
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning Adam,
I am so pleased you enjoyed your shopping experience with beut.
We would love to see you again sometime in the future.
All the best,
beut
Excellent customer service
Very happy with our purchase of 3 Kartell stools. Also fantastic response to replacement if one which was damaged in transit. Would definitely recommend Beut.
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Afternoon Kim,
Thank you for leaving us such a kind review.
I am glad that we were able to resolve this for you quickly and efficiently.
All the best,
Beut
Exceptional service
Exceptional service! The company truly went above and beyond in delivering outstanding customer care. Their response was swift, and their approach was highly personalised. Even when they didn’t have the full quantity of items I needed, they went the extra mile by referring me to another shop where I could find the remaining pieces to complete my order. A truly thoughtful and customer-focused experience! Looking forward to receiving my order next week :D
29. November 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Hi Inga
Thank you for leaving us such a kind review.
It would be a pleasure to help you again in the future hopefully.
All the best,
The beut Team
Excellent service
Excellent service, quick, well packaged as it was a fragile item.
Fantastic products
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Hi Maria
Thank you for leaving such a kind review.
We are so pleased you like your new Christmas decorations.
Have a great weekend!
The beut Team
Wallpaper mural
We ordered a wallpaper mural and the quality and finish is fantastic. The team at beut adjusted the cropping of the design to our request, communication was great and delivery inside the advertised time frame. Very happy
24. November 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning,
Thank you for leaving us a review.
We are so pleased you like your new mural and the service you have received.
Please do let us know if there is anything we can do in the future to help.
Kindest
Dixie
Non delivery and no customer service
I’ve ordered wallpaper and it has not been delivered. The courier delivered somewhere, but not to me. I cannot get a response from customer service, no one has called me back. I have to pay for the decorator and I’m terribly frustrated.
7. November 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning Nikki,
I am sorry that your call was not answered and your wallpaper has not been delivered successfully. Our phone lines were incredibly busy yesterday.
If we are unable to reach you, we do aim to respond to all queries through customerservices@beut.co.uk within the working day.
Please feel free to contact us today by phone or email with your order number and I will look into this and get the delivery issue resolved for you asap.
I will also raise the investigation with the courier as to why our parcel was not delivered correctly as this is not the level of service we expect for our deliveries.
I will look forward to hearing from you today.
Kindest Regards
Dixie
The ordering process was seamless
The ordering process was seamless. Delivery of Kartell Chairs was within a couple of days ( a number of weeks with other companies)
Dixie in customer support was excellent, responded promptly to any queries submitted and was always courteous and understanding in her responses. This was my third purchase with Beut in recent months and I have no hesitation in recommending Beut very highly. Thanks for your service, Tom O D, York
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning Tom,
Thank you for leaving such a kind review. It goes without saying that it has also been a pleasure assisting you with your purchase.
I do hope to hopefully hear from you again in the future.
Best wishes,
Dixie
great products and service
This is second time I've used this company for Mural Wallpapers, they're absolutely brilliant! Great service and comms, very happy with the product aswell! (plus they're the best priced for this product)
It's fair to say I'm not easy to please, but these guys always do!
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning,
Thank you for leaving such a kind review.
Please do get in touch if you need anything in the future and we will be happy to help again.
Kindest
Dixie
Amazing Service
Amazing Service. Timely delivery. Great product. Would from Beut again and again.
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Thank you for leaving us a review Daniel. We are very pleased that you like your new product :)
Very pleased with purchase
Very pleased with my light purchased from Beut.
Speedy delivery, well packaged, and great quality as exspected.
Will be shopping again with Beut in the very near future.
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning Marieke
Thank you for leaving such a kind review.
We do hope to see you again soon. Please do let us know if there is ever anything else we can do to help at all.
Kindest
Dixie
Beut are the best of the best
Beut are the best of the best. I buy a lot of wallpaper and the service and communication by the staff is top notch. I don't go anywhere else now
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Afternoon Tracy,
Thank you for such a kind review.
Likewise, it is always a pleasure working with yourself :)
Look forward to working together again soon!
All the best,
Dixie
Excellent products and customer service
The customer service that I received was excellent. I love the cleverly edit range of products too. Excellent shopping site.
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning Mel,
It was a pleasure working with you. We will look forward to working with you again in the future hopefully.
Please do let us know if there is ever anything we can do to help at all.
Kindest
Dixie
An update to my previous review
An update to my previous review. We recieved our table and chairs exactly 9 weeks after placing the order. We ordered based on a quoted delivery time of 3-5 weeks! Communication with Beut did improve, and they were very apologetic and polite but the net result was still a poor performance against stated delivery time. They did mention next day delivery when in stock and compensation, but sadly that didn't materialise either. Infact a promised delivery by 12 noon happened at 5!
The table and chairs are lovely, and available from other suppliers!
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good afternoon Paul,
Thank you for your updated feedback. We sincerely apologize for the delays and any frustration this caused. We’re glad to hear you love the table and chairs, but we understand that our delivery timeline did not meet your expectations. We do our best to meet our estimated lead times. We have taken your feedback seriously and are actively working on improving. From time to time, supply chains including the production and transportation can be effected by reasons out of our control.
We also understand your frustration with our response times when you were trying to follow up with an ETA for your order. It was an exceptional week for us as a small family business, with one staff member away and another unexpectedly needing to leave due to an unexpected turn of events during their wife’s cancer treatment as explained to yourself. Of course, this is not the everyday here at beut, but was what the team were up against that week.
We’ve investigated the delivery situation and want to clarify that our driver, who we trust and work closely with, did attempt to deliver at the planned time of 12 - 12.30 PM. However, as your wife mentioned, she needed to leave close to 12.30pm. Our driver offered to return later in the day, after 4 PM. Indeed your wife said on the phone that this time might be better given you would be home then as well and it would save the rush. This arrangement was agreed upon, and the delivery and installation were completed between 4 and 5 PM, confirmed at 4:45 PM with ourselves. After speaking with you this week, we do appreciate that some information was misinterpreted from our conversation on the phone beforehand on the delivery. In the circumstances, we do not feel as though our driver could have done a better job this day.
Additionally, we upgraded your delivery from standard kerbside to a white glove service, which includes taking away the packaging and assembling the table.
Your experience is important to us, and we’re committed to improving our processes to better serve our customers.
Many thanks
The beut Team
Fantastic service and product
Fantastic service and product! I realised after purchasing I chose the wrong colour lid on the salt and pepper shaker and after emailing I was assured the one I wanted is going to be sent out and next day I did receive it! The transaction even with my error was smooth. Great, will definitely buy again but making sure I choose right the first time :)
3. September 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning,
Thank you for leaving your kind review.
Always happy to help where we can.
All the best,
beut
Had the best experience
Had the best experience, Dixie helped me & was so lovely, would recommend to anyone!
15. August 2024
Bewertung ohne vorherige Einladung
Antwort von beut
Good morning,
Thank you for leaving your review.
I am so pleased you enjoyed your experience with beut.
We would love to work with you again :)
Please do let me know if there is ever anything else I can do to help.
All the best,
Dixie
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