My experience had been great with the Big Green Smile. Their customer Service department is the best I have ever experienced. If needed you speak to a human not a robot. The delivery was quick and t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Like others on here I’ve been waiting for my order for over 6 weeks. Numerous emails to customer service go unanswered and for some reason dhl couldn’t deliver to a collection point! Had good experien... Mehr ansehen
Having had a disastrous experience with my last order which took weeks to arrive but was explained due to a warehouse move (would’ve been good to know beforehand). I decided to give them another go ha... Mehr ansehen
Love this website to death - such a huge range of products, good prices and everything is thoughts through the sustainability perspective. All orders I placed were delivered timely, none of the pro... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to the natural place to come for organic lifestyle products. We stock the UK's largest range of natural products, offering the eco-conscious customer smart choices for a natural life. We stock natural beauty and skincare products, body & bath, hair care; organic baby and natural cleaning products. All you need for your organic lifestyle.
Kontaktinformationen
Vereinigtes Königreich
- 020 3823 6629
- customerservices@biggreensmile.com
- biggreensmile.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Ordered 9 days ago and received nothing
Ordered 9 days ago spending nearly 50 quid to get free postage on dishwashing tablets. Still not arrived and have to buy more at the supermarket. Order didn't even get dispatched until 5 days after it was made. God knows where it is now!!??
Great laundry liquid delivered promptly
Great laundry liquid. Value for money. It lasts a long time and is good for getting clothes clean. Even table clothes with turmeric stains come clean. Delivery quick and efficient.
Very good products and prompt delivery
THE BIGGREENSMILE EXPERIENCE
The package was delivered undamaged on the advised date and within the advised time-slot. I was informed by email of the progress of the delivery. The packaging was appropriate for the type of product.
Great Company with quality products.
Great Company with quality products.
Big range of organic shampoos and I had super value on the Cheeky Panda bamboo tissues. 10/10
Order remains undelivered despite…
Order remains undelivered despite promises to deliver by a certain date. No customer service whatsoever. Try to call them before you purchase; you will see they do not open their phone lines during the time advised. I would not recommend anyone orders from them
BRILLIANT
I've been ordering from Big green smile for years and wouldn't use any other company. Wonderful service time and time again. So many fantastic products, great for the environment, value for money and I love them. Ordering is easy and delivery is prompt. Well packaged in strong boxes, never had any issues. You also can get free samples, which I've used and subsequently bought. Thank you Big Green Smile x
Excellent prompt service from order to…
Excellent prompt service from order to delivery
Package was delivered and left outside…
Package was delivered and left outside with no indication that it was there in heavy rain. i was inside the house but no-one rang the bell. the box inside was damaged and loose soap powder was lost. i suspect it was caused by the treatment in transit
It's a very good company I use them all…
It's a very good company I use them all the time
The order arrived safely good…
The order arrived safely good communication. Did take a bit of time to arrive but was able to arrange day for arrival no problem. My perfume box had a couple of small marks no problem but might have been
Good choice and good prices.
Good choice and good prices.
Delivery not the quickest but ok.
Products are great at a really good…
Products are great at a really good price. I have eczema prone skin and the Balmonds products seem to suit it. I didn't realise they were shipping from Belgium but they came pretty quickly and no plastic packaging.
Dear BigScreenSmile,
Dear BigScreenSmile,
I’m writing regarding my recent orders, which I have not yet received. I want to clarify that the issue isn’t with your dispatch — it seems to be with the courier, DHL.
The first time, I was at home but the driver didn’t ring the bell. The second time, I wasn’t at home, but my neighbour was aware of the expected delivery, and the courier didn’t make any effort to leave the parcel with them.
I’d appreciate it if you could look into this and possibly arrange an alternative delivery option or courier, as DHL’s service has been unreliable in my experience.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








