I had a planned follow-up call with Ros after my initial consultation. She was kind, listened to my situation, and completely understood my decision to wait until after surgery before starting my Bio-... Mehr ansehen
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Das sagen Bewerter
I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Mehr ansehen
I’ve been taking HRT for over 3years with BIOID, I’ve had regular blood tests, dosage adjustments and professional and timely service without pressure. I recently stopped taking my medication to see... Mehr ansehen
Im just turning 40 but for the past 6 months i didnt know it was my hormones that were depleting when my life totally changed. Nhs diagnosed me with fibromyalgia so now iv found bioD and started some... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Vom Unternehmen geschrieben
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
Kontaktinformationen
Vereinigtes Königreich
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
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582 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The whole experience has been seamless…
The whole experience has been seamless and both Lisa and Chantel have been so lovely in explaining everything. They’ve made what could be quite a daunting experience really easy and empowering
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such a lovely review! It’s our goal to ensure every patient feels heard and supported, so it's wonderful to know that Lisa and Chantel helped turn a daunting experience into an empowering one for you. Thank you for trusting us with your care, we'll be sure to pass your praise along to the rest of the team!
From start to finish the care and…
From start to finish the care and support I have received has been amazing. You are kept informed at all times what they are going to do with consultations, medical advice. The service is second to none. I have had such a bad experience going to the doctors through the nhs that I then decided to speak to Bio-ID and this has been the best decision I have made.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such a kind and heartfelt review! We were truly sorry to hear about the difficult experience you had previously, but it brings our entire team so much joy to know that choosing BioID has been the best decision for you. Our goal is to ensure every patient feels heard, supported, and fully informed at every stage of their journey, so hearing that our care and communication have made such a positive impact means the world to us. We are so glad to be part of your wellness journey and look forward to continuing to provide you with the high standard of service you deserve.
AVOID!!!!
AVOID!!!!
Lisa said was the most unempathetic and unprofessional person to be dealing with health care.
During my initial “consultation” she said “enjoy that hair whilst you still have it”, “we dry up from the bottom down”.
Openly admit that their calls are double booked, call when they feel like it.
Their email team is not connected to their phone team - can’t organise their way out of a paper bag.
Lisa also told me she couldn’t tell me anything about my blood test results but then said “you have issues” 😮how professional and empathetic.
Then she did attempt to explain my results, even though she has no qualifications in this field.
Their medical team are not all doctors.
Cancel medical consultations over email with no follow up.
I’m fighting to get my money back.
AVOID
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the concerns you have raised regarding your consultation and overall interaction with our team.
This is certainly not the level of service or professionalism we aim to provide, and we take comments like yours very seriously. We are currently reviewing the issues you have outlined so that we can fully understand what happened.
Our team will investigate this matter and we hope to provide you with a full response within five working days.
Thank you again for bringing this to our attention.
Kind regards
Bio ID Team
Very high quality service
Since my first consultation I've felt listened and understood. Lorraine explained everything clearly and supported me through each step.I had my blood taken in the comfort of my house and the physician who explained my results was professional and answered all my questions, guiding me to the next step! I'm now waiting for my hormones to arrive and look forward to start the journey and hopefully feel myself again. The cost is very high though!
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing your story with us! We are so glad to hear that you felt listened to and understood from the very first moment. Lorraine will be delighted to know she made you feel supported, and it’s great that having your blood work done at home made things a little easier for you!
We completely understand that the cost is a significant investment. We strive to provide the highest level of personalised care and professional guidance to ensure you feel like yourself again, as you truly deserve to. We are so excited for your journey to officially begin next week!
Initial consultation
A recommendation from Ella after describing my symptoms let me to an initial consultation with Lisa. They were empathetic, so kind and understanding and knew exactly what I was talking about. I cannot recommend them enough. I was listened to. Thank you
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing such a kind recommendation! There is nothing more important to us than making sure our patients feel like they are in safe and kind hands. We will be sure to pass your thanks along to Ella and Lisa because they will be thrilled to hear they knew exactly how to help. We are so glad you are part of our community now!
Fast Track to BioID Health
Despite finally receiving Hormone Replacement Therapy (HRT) but after two years l still didn't feel 100%, and with a NHS Gynae appt more than a year away l decided to take charge of my HRT. That's when l came across BioID Health. They gave me a (zoom call) consultation, a home visit for my bloods, then another consultation with the clinician to discuss my blood results / treatment plan and prices. All this within a week.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing this! We are so glad you found us. It’s wonderful to hear that we could get everything sorted for you within a week because we know how frustrating those long wait times can be when you just want to feel like yourself again. We’re so happy to be part of your journey to feeling 100%!
My experience has been Awsome from the…
My experience has been Awsome from the minute I spoke to Ros super helpful & informative a wonderful experience
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for such a lovely review! It truly makes our day to hear that you've had an awesome experience from the very first moment you reached out. Ros is absolutely wonderful and she always goes above and beyond to help our patients feel informed and comfortable, so we will be sure to share your kind words with her personally. We know it will mean the world to her! We are so glad to have you with us and we're always here whenever you need a hand.
My experience was very informative and…
My experience was very informative and reassuring. I felt Lisa who had been my main point of contact was professional but warm and I appreciate the consistency of speaking with the same person.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
What a lovely message! We are so glad Lisa could provide the professional and warm support you deserved. We'll make sure she sees this. Thank you for trusting us with your care, we truly appreciate it!
Fantastic service …….
From first point of contact I have received nothing but thoroughly professional service. My Initial home blood test was simple to use with easy to follow instructions, followed up by my second blood test taken by a phlebotomist at time of my a time of my convenience.
My full results were explained to me and what the best treatment options were going ahead. No hard sales just good honest information.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for the lovely feedback! We really appreciate hearing that the process was easy and that you felt supported. It’s wonderful to have you with us, and we look forward to taking care of you during your treatment journey.
Disappointed as not what they seem
Although I feel my initial consultation went well , the support leading up to my blood test was poor.
Bio ID promote themselves on tailored care compared to NHS standard one size fits all. Yet when presented with a case like mine where my cycle is unpredictable they still want to do a bloodtest on a standard day that would more than likely give a false idea of what my hormones are at at any one given time. I paid for my test upfront but when asking what day should I do the test as my cycle isn't 28 days and can vary from month to month , they just wanted to do it at day 18-20m I explained but if I do this test and then my cycle starts on day 21 how will my results be correct and how can you then prescribe me accordingly. I got no response. I then decided to ask for a refund which they gladly accepted. I feel they dont want a complex case , they just want easy standard cases. This doesn't line up with them promoting themselves to be any different from the NHS. I am now still struggling on nhs hrt and feel lost for support. I really thought I had found the right company but at the end of the day they are all a business and the main goal is to make money and not really care. So disheartening that theres no real help out there , even when you pay.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience left you feeling unsupported and disappointed, particularly when you were hoping to find more personalised guidance.
We aim to provide tailored care and clear communication for all patients, so we’re concerned to read about the difficulties you experienced when trying to get advice about the timing of your blood test and the lack of response you describe.
Thank you for providing the additional details. This information will help us carry out a thorough investigation, and we aim to provide you with a response within five working days. We appreciate your patience in the meantime.
Kind regards
Bio ID Team
So far so good ! Very hopeful
So far so good ! All early stages of the process have been very easy to navigate, bloods went smoothly and all has been explained in a very friendly and easy to digest manner.
So here we go … all ready just waiting for my supplies to arrive.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for the wonderful feedback! It’s great to know that your blood tests went smoothly and that you’ve felt well-supported throughout these early stages. We pride ourselves on being approachable and professional, so we're glad that’s been your experience. Your supplies should be with you very soon. We can't wait to hear how you get on!
Amazing team
Amazing team. So informative, really validating how I have been feeling. The process from the beginning has been very smooth no question has been left unanswered.
Really can wait to start my new journey.
Thankyou
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
We are so happy to hear this! Thank you for the wonderful feedback. It is great to know that you felt validated and that the process has been straightforward for you. We can't wait for you to get started on your new journey. Best of luck from all of us here!
What is the point of answering a questionnaire
This is not my first rodeo with private treatment for trt I took it for 5 years until last July when a firm on the south coast just didn’t care. So to put my health first again it was either BioID or Voy. Sadly I now wish I had picked Voy. Completed questionnaire for BioID paid for a blood test kit,received it, sent the bloods back no results provided at all just an impersonal email and statement from BioID (no phone call) they stated having checked you questionnaire in detail you now need to do another set of bloods £££££££. This industry is littered with cowboys I was hoping BioID would be different and personal. I Will be touching base with Dr Jeff now at Voy today he knows his stuff and will not be reaching deep into my pocket for countless blood tests and dragging out my much needed treatment which Wes Streeting NHS will not provide me with due to a post lottery not to be confused with the ad on the TV.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and frustrated, particularly after your previous experiences seeking treatment.
We take concerns like this very seriously and would like the opportunity to look into what has happened with your case, including the request for further blood tests and the communication you received from our team.
As we are unable to identify your account from your Trustpilot review alone, we have requested your contact details through the Trustpilot system so that we can investigate this fully. Once we have this information, a member of our team will review the details and follow up with you directly.
Thank you again for bringing this to our attention, and we hope to speak with you soon so we can look into the issues you have raised.
Kind regards
Bio ID Team
Going through my blood test results I feel happier
Having Carla go through my blood test results thoroughly really helped me to understand what is going on inside my body and if I am higher or lower with certain hormones, as well as other levels in my body. I feel rest assured I will be getting the best service and medication in order to help me feel like myself again and stop the symptoms of perimenopause.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for opening up about your experience with Carla. We can tell how much it meant to have someone sit with you, go through each result, and make sense of what’s happening inside your body. That kind of care and attention really eases the worry that often comes with perimenopause.
It’s reassuring to know you feel confident about the service and treatment ahead. You deserve to feel like yourself again, and having that clarity and support makes the journey so much lighter.
Biomed experience
Jennifer the local rep was very informative and easy to speak to. Good communication and emails along the process with a great clinical breakdown. The plans have various options to suit needs and the aftercare is pre booked over the course of your treatment to keep checking in with your progress.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for such a kind and detailed note. We are so glad Jennifer was there to make everything feel easy and clear for you. We really pride ourselves on making the clinical breakdown easy to digest! It is also lovely to hear that the pre-booked aftercare is giving you that extra bit of confidence. We truly want to be with you every step of the way, so knowing those check-ins are hitting the mark for you means the world to us.
We will be sure to share this with Jennifer and the rest of the team today as it will definitely make their day!
First Class company who care about you and your individual needs.
I would like to take this opportunity of thanking all the dedicated team at Bioidhealth especially Lisa Taggart who has been an absolute rock for me.
Such a wonderful lady who has put me at ease, listened to my needs and what I was currently experiencing.
Understands what you are going through and certainly there as a guide. Very professional, reassuring with a friendly approach who has time for you, a very special lady.
Ladies if you are in the grips of hormonal changes and everything that comes with it. Please do yourself the honours and book a consultation.
You are worthy of getting the best and this company is that.
From my first consultation with Lisa she listened to everything that I had been through. I have spent a absolute fortune on alternatives, seeing specialists regarding menopause but not one has been like Bio ID
Bio ID is up there as a first class service. Providing you with the correct up to date information to make an informed choice.
Most of all getting a thorough baseline of where you are at re blood test.
Then creating hormones and vitamins to you own individual needs.
This has never been performed for me and this has failed me on living a so called normal life.
A phlebotomist was booked to do a home visit, now you don’t get that anywhere else.
Four days later an appointment to discuss my outcome.
A tailor made plan for you is then created based on your own results.
Where before I have been prescribed the bog standard HRT and even that was wrong.
Lisa is always there for you and that what is so reassuring to know.
You can’t put a price on health and to get your own in order to function properly is a paramount. Menopause has been a battle for me. I shall be updating again on my progress.
Thank you once again.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing this. Your message genuinely means a lot to all of us.
We’re especially touched by what you said about Lisa. She truly cares about the people she supports, and knowing she’s been such a steady presence for you during a really difficult time is so important to hear. Feeling listened to and understood can make such a difference when you’ve been struggling for so long.
It also means a great deal that you felt the personalised approach stood out. Taking the time to really understand your history, arranging home blood tests, and creating a plan tailored specifically to you is exactly how care should feel. After everything you’ve been through and the money you’ve spent searching for answers, you deserved something that finally felt right.
Menopause can be exhausting and overwhelming, and it takes strength to keep looking for support. We’re so glad you found us, and even more glad that you no longer feel like you’re fighting this alone.
Thank you again for your trust and your kind words. We’ll be right here with you, and we look forward to hearing how you continue to get on.
It's Horrible
I can say it's absolutely not acceptable.
I did payment and planning to get blood test, but by family reason I was requesting to cancelation and refund by the low with advance and it's still wail, almost 1 months to go.
I have not received anything from them, neither services, nor boxes, nor anything else, to put the refund under consideration and drag it out for so long, then they justify themselves by saying that it will take a long time between the banking system, but we all know very well that nowadays everything happens very quickly and efficiently if you want it to and make it happen.
And they are wasting time so as not to give me my money back.
So , everyone, before to do with them algo, pay treatment or test or cooperate with them - think twice, because by my experience it will be a big problem, stress and another health issue in your life.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you for taking the time to share your feedback. We’re truly sorry to hear how frustrating this experience has felt for you, particularly during what sounds like a difficult time for personal reasons. We understand how important it is to receive clarity and timely updates when it comes to refunds.
After carefully reviewing your patient record, we can confirm that your refund was processed in line with our Terms and Conditions, which were shared with you at the time your cancellation and refund request was made. As soon as your request was received, it was handled in accordance with our standard procedure.
We have also contacted you directly to provide confirmation that the refund has been issued and to clarify the expected timeframe for the funds to appear in your account. While we completely appreciate that many payments seem instant nowadays, refund processing times can vary depending on the banking provider and payment method used. Unfortunately, once the refund has been released from our side, the exact timing of when it becomes visible in your account is determined by the banking system.
We would never intentionally delay or withhold a refund, and we’re sorry that this situation has caused you additional stress. If you have any further questions or would like us to provide confirmation of the transaction again, please don’t hesitate to reach out to our support team directly, we are always here to help.
Kind regards
Team Bio ID
A great help to find out the cause of my health issues.
It was great to have a friendly and professional advice regarding my health condition.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for your kind words! We're really glad to hear that you felt supported and that the advice was helpful. It means a lot to us to be part of your health journey, and we’re always here if you have any questions or need further guidance.
From the initial online meeting to now…
From the initial online meeting to now taking my meds, the process has been professional and smooth. Lorraine was very helpful throughout and it’s really helpful to talk to someone who has been in the same boat. Understanding and empathy go a long way. As I live in a rural area, I even had my blood test done at home. I’ve been taking my meds for a week and my pain has reduced dramatically and my brain fog has gone. I feel I am present in life now and not watching from a distance. I can’t wait to see which symptoms reduce next. Thank you, thank you it’s good not to have to fight on your own anymore.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bioidhealth
Thank you so much for sharing your experience! It’s wonderful to hear how smoothly everything has gone from your first online meeting to starting your medication. We're glad Lorraine could provide support and empathy. Having someone who understands really does make a difference.
It’s great that the home blood test worked out for you, and even better to hear that your pain has decreased and your brain fog has lifted. Feeling present in life again is such a big milestone, and we're excited for you to see which symptoms improve next. You deserve to have support on this journey, and it’s heartening to hear it’s making such a positive impact.
Quick delivery easy to use blood test
22. Februar 2026
Antwort von Bioidhealth
Thanks for your feedback! We’re glad to hear you found the blood test easy to use and appreciated the quick delivery.
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