biozoon.uk Bewertungen 

I was in hospital with a tracheotomy in place for 2 weeks and watching nurses drink water and juice while I couldn't was like torture until I got introduced to the biozoon machine and it was a game changer having taste in my mouth.i am going bk to hospital to promote this product for more patients.

Not worth the money, items extremely overpriced.

Extremely poor service, and disgusting treatment of vulnerable customers.

I was shocked to see my wife, who suffered a major haemorrhagic stroke some months ago, receive an obviously faulty product from Biozoon, with the device getting hot and melting on first use. Fortunately she was not touching or using it at the time. Following this, there have been endless problems getting her a replacement or refund.

The customer service has been shockingly poor with insults aimed at the family member who ordered the product for my wife.

Very disappointing company to deal with, I would not use them again and I certainly couldn’t recommend Biozoon to friends or colleagues.

I generally don’t leave online reviews of companies however with what I have experienced with Biozoon UK, I unfortunately cannot remain quiet especially when in my opinion highly vulnerable customers are being exploited and penalised.

The original device we received dangerously overheated and melted, thankfully not in the hands of my mother who suffered a severe brain injury 7 months ago. Company arranged to have a replacement sent out with the photos we provided, and did not request for the faulty item to be returned therefore this unsafe device was disposed of. Replacement item never reached us over a time period of about 3 weeks and their courier service confirmed it was finally delivered to an incorrect recipient.

When I alerted the company to this, they refused to send another replacement unless we returned the faulty unsafe device that had already been disposed of. They stated the only way my mum could receive another replacement device is if my mum paid for another device at 50% of the original cost. This would be in addition to the original payment she had already made.

In my opinion, if Biozoon UK wants to treat highly vulnerable customers in this way while additionally depriving them of a quality of life by withholding this device said vulnerable customer has paid for, then I do not believe this company will do well.

I regrettably cannot recommend this company, their customer service or safety of their products either.

Addendum: in regards to Biozoon’s response to my review, all facts described above are accurate and can be evidenced.

Very disappointed in this product. After putting in batteries, the product melted! Very dangerous. Still awaiting a replacement and it has been 2 weeks… very disappointing. Would not recommend.

Very easy purchase, delivered quickly with no issues. Well packaged and works well.

So easy to purchase and looking forward to trying it with my clients - it looks like a real game changer

find the product very useful shame about the delivery company

Fast delivery, not tried it yet but it was highly recommended to me

Excellent machine for bill by mouth people

I got this machine for my son who few weeks back had gone Nil by Mouth. My son is loving it as it allowed my son to start tasting the drinks again. I tried it with different drinks (including coffee, tea, coke, squash, juices & also alcoholic drinks) & they all worked perfectly fine. I highly recommend everyone to try it.. it will definitely make a positive impact on the patient's life.

I bought this for my husband who has been nil by mouth for over 3 years and is late stages Huntington’s desease. I bought extra sachet as there are others in the care home who benefit from this little bit of taste again, my husband was like a bird asking for more and his face just spoke a million words , I love it, he loves it and all the residents who use it enjoy it too. Fabulous for peg fed people, coffee, juice , soup the list is endless if tastes which would have been lost to none fed people, my husband has even had a tot of whiskey and coke . Thankyou for this amazing invention

This little gadget gives my son a taste of the things he's been missing like coffee and juice. He was a little apprehensive as he is nil by mouth and afraid of choking but he manages very well and enjoys having some flavour back in his life. I would recommend this product to enhance quality of life. Thank you biozoon

prompt delivery. the cost is quite high but you get what you pay for

No batteries supplied.
Instructions basic in the extreme.
Had to sellotape the casing closed to hold it shut.

Other than that, it works!

Absolutely amazing, my husband has mnd recently had a peg and nil by mouth. I didn't want him to miss out on taste a friend recommended biozoon so I thought nothing to lose by trying it, im so glad I did. I tell everyone I know about it .

This is a very good product.

Good prompt service. The moulds were of good quality and I would 'expect' to get a lot of use out of them.