BE AWARE! this company lied about the shipping costs!!!! They charged me for shipping at front and they also told the currier to charge me as well, !!! A product that aparently in in good price ended... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
As informações sobre como aplicar o produto não são específicas tipo quanto tempo deixar o produto não fala e è muito forte o cheiro eu usei máscara durante o processo e mesmo assim fiquei com nariz e... Mehr ansehen
Unternehmen hat geantwortet
When the package arrived, everything was carefully wrapped. I love the products! I gave 4 stars rather than 5 because there was a delay in shipping, and my first inquiry (email) went unanswered.But wh... Mehr ansehen
Unternehmen hat geantwortet
Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el p... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.
Kontaktinformationen
Vereinigte Staaten
- 1-866-245-2707
- info@bkeratinstore.com
- bkeratinstore.com
4,0
Gut
391 Bewertungen
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
BE AWARE
BE AWARE! this company lied about the shipping costs!!!! They charged me for shipping at front and they also told the currier to charge me as well, !!! A product that aparently in in good price ended costing much more than buying it from another reliable store! I DONT RECOMMEND THIS STORE they even answered when I asked them why they lied like that.
5. Mai 2026
Bewertung ohne vorherige Einladung
I didn’t get my order
13. März 2026
Antwort von Bkeratin Professional
We’re very sorry for the delay and any inconvenience caused. According to the tracking information, your order has already been delivered.
If you are still unable to locate the package, please contact us directly so we can investigate further and assist you as quickly as possible. We’re here to help.
Paola V.
Antwort von Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Antwort von Bkeratin Professional
Hola, lamentamos mucho lo sucedido. Desafortunadamente, estos cargos adicionales son impuestos por las autoridades de su país y no tenemos control sobre ellos. Estas normas están fuera de nuestro control y no podemos prever los costes adicionales que puedan aplicarse durante el proceso de importación.
Agradecemos su comprensión y estamos a su disposición para aclarar cualquier otra duda que pueda tener.
Wanessa B.
Antwort von Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A
Antwort von Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A
Antwort von Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
The parcel took time this time compare…
The parcel took time this time compare with my previous orders, no any update, and I notice that this time items were not seeled.
3. Oktober 2025
Antwort von Bkeratin Professional
Hello, thank you for your feedback. We will pass on your comments to the relevant department so that we can improve the quality of our service and prevent situations like this from happening again.
Please do not hesitate to contact us if you have any further questions or suggestions.
Wanessa B.
Antwort von Bkeratin Professional
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
This company is not based out of Florida, says it's coming from Brazil. Undisclosed information
I paid this company $214 and placed my order on the 21st of October, according to FedEx, and the receipt, the package is coming from Brazil. Nowhere on the website was there any mention of Brazil? Only Miami Florida. The address is a fictitious one. complete fraud and I'm going to contact the Better Business Bureau, please save yourself . I have all of my proof to verify everything that I'm saying here
. Fedex said a label has been created but the company must request one to pick up the product and that has not been done.It's been 8 days I've contacted the company every single way that I can imagine and I have had no response. Now I'm filling a dispute through my bank, I will contact florida revenue dept and commissioners office
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Bkeratin Professional
We apologize for any confusion and concern this situation may have caused. We contacted you directly and clarified all the details about the shipment.
Your order was shipped as informed, and is now listed as successfully delivered by the carrier.
We are committed to transparency and good customer service, and we are happy to know that everything has been resolved.
Thank you for your patience and understanding.
The packages never arrive
The packages never arrive. I've been waiting for mine for almost a month and it hasn't arrived. For me, FedEx is terrible service. If they asked to ship with another company, it would be better.
5. Oktober 2025
Antwort von Bkeratin Professional
We apologize for the inconvenience caused. Please be advised that the delay was due to new customs requirements, which temporarily impacted the order release process.
Fortunately, your order has now been released and delivered, and we are very happy about that.
We appreciate your understanding and patience during this period, and we remain at your disposal for anything you may need.
Pamela A.
Este producto es increíble
Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el producto correcto ya que mi pelo es grueso y tengo mucho. Este producto es el mejor que e encontrado. Lo recomiendo 100%
5. Oktober 2025
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Melhor selagem
Melhor selagem, meu cabelo ficou muito liso e o melhor é que não tem o cheiro forte do produto. Comprarei mais em breve!
24. September 2025
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
excelet services excelet services
excelet services
im very glad with the produc and the services
tahnsks a lot
24. September 2025
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Muy mala esperiencia hice un pedido de…
Muy mala esperiencia hice un pedido de más de 300 y mandé mensajes correos y no contestan nada asta la fecha estoy esperando su respuesta aún que tipo de empresa son
24. September 2025
Antwort von Bkeratin Professional
Lamentamos mucho la situación que nos ha descrito. Nos hemos puesto en contacto directamente con usted para aclarar todos los detalles de su pedido, le hemos explicado el motivo del retraso y hemos realizado un seguimiento exhaustivo hasta que se ha completado la entrega.
Nuestro objetivo es ofrecer siempre una experiencia positiva y transparente, y quedamos a su disposición por si necesita cualquier tipo de ayuda adicional.
El equipo de Bkeratin Store .
Excelente servicio muy rápido y todo…
Excelente servicio muy rápido y todo bien en perfectas condiciones
19. September 2025
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
Very fast shipping.
12. August 2025
Antwort von Bkeratin Professional
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards.
Pamela A.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.