BLACK+DECKER™ UK  Bewertungen 

I wish I had seen these reviews before making the mistake of buying another Black & Decker product. Their customer support Is the worst I have ever experienced!
I bought a Black and Decker Leaf Blower/Vacuum exactly one year ago (June 22) - directly from Black and Decker. It has a two year warranty. I used it twice during the winter of that year. I tried to use it again but the zip failed on the collection bag - it is a cheap, poor quality, nylon coil zip. It had unravelled from the fabric. I contacted support at Black and Decker and explained my problem very clearly - though it wasn't easy talking to someone whose English was poor. However, they accepted my explanation and I was assured it would be sorted out but, after 2 weeks and 15 emails (constantly asking for the same information/pictures/receipts to be sent in different formats etc) they suddenly came up with the excuse that the collection bag is a 'consumable product' and informed me I would have to purchase another or try to get it repaired (by a tailor) at my expense! At this point, a suspicious person would think it doesn't take two weeks to decide that this is a 'consumable' item. Had that really been the case, they could have told us straight away! I should point out that nowhere in the instruction book or the terms of the warranty does it state that the bag is a 'consumable item' or that any part is excluded from the warranty!
In one of their emails, they actually gave the part number of the item. When I clicked on it, it said 'no longer available' - and that certainly is the case,
wherever I look! I explained all this to customer support and asked how I could purchase this part if it isn't available! They initially gave me a link to a UK parts retailer but they pointed out that this item really is no longer available. I explained this to customer support but they just kept going around in circles telling me to 'search the internet for it'!
I have tried speaking to customer support in the UK - worse than useless. Clearly Black & Decker Customer Support discovered that they are out of stock and this part isn't being made anymore. Because of that, they are unable to honour the warranty so have tried to shift responsibility to me. We are left with a useless piece of equipment that has been used twice, is still under warranty but the parts aren't available!
I have asked to speak to a senior manager to discuss my concerns but they are the most defensive and unhelpful company I have ever dealt with. I am told by the team at Slough that customer support is actually based in the Philippines - and it shows! Lots of whinging, simpering apologies for their 'lack of training and inability to help me'. It is virtually impossible to get to speak to anyone at their head office in USA. There are was one corporate email address which I used to contact their head office - but received no response and, when I tried to contact them on it the following day - my email was bounced back! That says everything about this company, in my opinion! Buyer beware! We will never purchase another item branded DeWalt, Black & Decker or Stanley.

Would give it less if I could purchase a product (ac unit ) I have damaged it by accident try contacting to purchase the part and get we don't make the product we just licence it. OK who to we don't know ok who manufactured it we don't know never have I ever so they don't make the product don't sell the product don't offer customer care for the product but we will put are name on it for a fee poor poor practice £550 is a lot of money to be wasted because of a bit of plastic that if they had a clue I could just purchase been buying black and decker foe many years but can rest assured this is the last product I ever purchase from the brand

I bought a Black and Decker mower two years ago. It has plastic blades which you renew. They work fine but you do have to renew them. I had trouble identifying which blades to buy. So I contacted B&D told them of my problem and they put me over to another website that was going to charge me £1 fot that information. I will neve buy anything from Black and Decker again.

Salve a tutti, a febbraio Compro l'aspirapolvere black and Decker senza filo quello dorato. Dopo pochissimi giorni di utilizzo, normale, ho notato che appena abbassavo e inclinavo leggermente mi si bloccava il motore, nel senso che si spegneva. Dopo nemmeno 1 mese lo porto in assistenza da Euronics, dove lo ritira una ditta della provincia; questa ditta si accerta del danno, dopo 15 giorni dal ritiro chiama e mi fa "dobbiamo ordinare i ricambi necessari ma non sappiamo quando arrivano". In pratica tra aspettare i ricambi, aspettare che la ditta lo riportasse da Euronics, aspettare che Euronics lo smisti dal magazzino dove hanno i pacchi, sono passati ad oggi 10/05/23(data di riconsegna prodotto), più di 3 mesi. La più brutta esperienza in assoluto. Che tornino a fare attrezzatura da lavoro.

I am stuck with a lawn mower and a strimmer which are of no use because BOTH of my chargers have blown. Why can't they manufacture a charger with some sort of fail safe instead of blowing beyond repair, try a thermal cut out, or an in-line quik-blo fuse or an electronic gizmo which fails then re-energizes after a cooling period. NO let the mugs pay out for more B&D crap. I am binning all B&D crap

Utter crap. After a day's use, a B&D angle grinder failed because the gears had melted. Chinese junk.

The UK customer service number always connects to a call centre in the Philippines which appears to be staffed entirely by mental defectives. They are absolutely no use whatsoever at any customer service matters, and are unable to connect the call elsewhere, including to their supervisors who are invariably unavailable. They also refuse to hang up at the conclusion of calls, so callers are unable to "say what they think of our service" at the end of a call, contrary to what is advertised.

I purchased a black & decker fireplace .. it stopped working within one day of use

We have had a Black and Decker 'Extreme' stick vacuum cleaner for just over 2 years now. Just wanted to make you aware of several minor issues and one large issue that should make you think twice before buying one of these.

Major issue, and one that has been driving me nuts since we had the thing, is that the dust collection pod has been designed by a complete idiot. The pod is not really secured into place and is only 'clipped' onto the machine. You only have to catch the pod on a item of furniture, maybe a stool or the underside of your bed and the pod will detach and fall on the floor, depositing all the contents so you can vac it all up again! It is also very easy to knock the pod off with your non-vacuuming hand as you will naturally try and use the other hand to guide or steer the machine when in use - the position of the pod is such that you hand will almost certainly go straight to the pod and again the results will be the same - pod falls off and contents empty out. I would say that I have knocked the pod off on 50% of my uses over the last 2 years. The final straw came on my last use when I had 3 pod detaching incidents in one vacuuming run!

I decided to contact B&D and inform them that this product is junk in its current form (I didn't want a refund or a new one or a replacement - I just wanted them to investigate and make some changes so that
future models might be better)
I don't think the CS guy understood - they asked me for the model number and when I bought it - once again I tried to make clear that this didn't make any difference and my response back this time was basically sorry the product didn't work for you!!!! Jesus - I give up!!!

Other minor issue are the fact that no manufacturer can seem to work out how to make a vacuum head that starts at the front most point of the head and runs the complete width of the head in order to be able to get the head into corners and up to skirting boards. On this model there are also two little rubber rollers on each side of the head that constantly clog with dust and need cleaning out.

This model has an anti-hair roller which works well on the actual roller but hair constantly wraps around both ends of the roller and needs constant attention in order to maintain power.

Also, when will manufacturers provide a battery that actually last for the stated run time when operating the machine on full power??? This thing has 3 power settings, the 1st being a total waste of time. Vacuuming on level 2 runs the battery down in 30 mins and this drops if you need level 3 power. (I have another battery as a backup and I have never managed to clean my whole house using just one battery!)

I think I will be going back to a cable vac and a bag - at least all the dirt and dust won't need to get picked up twice and I'll only run out of power if I have a power cut!!!!!!!

Good luck B&D

If I could give minus score I would. Bought a sander, website and box show product. Not everything pictured and in features is included. Customer service useless, acknowledged they have calls about this but still don’t change. Dishonest.

I have purchased 3/4 B +D Cordless Hedge Trimmers over the past 10 years. The last two have lasted just 2/3 years before the motor seized up. I have used them to cut hedges ( Laurel & Leylandii) for just 3/4 days every year so I can't say that the machines were overused.Therefore I couldn't recommend this machine and will now try another Make / Model.

Bought a black and decker drill with 2 batteries and found an offer for a free battery if product was over 70 pounds which it was,have tried however several times to apply for battery but everytime when I get to the end of the process it won't submit the page.i have great internet access so its nothing to do with that.i think b and d must have a block so these forms can't go thru.love to know I anyone else has had this problem.the drill itself I haven't tested yet so can't review but it does look a bit like a child's toy,in fact I have never seen a drill so tiny and the cheap flimsy carry case it comes in is as useful as a chocolate fire guard.wish I hadn't bought it now especially after reading all the poor reviews for these drills,but we live and learn.never again though.your stuff was good once I think your quality has reached an all time low.

We got a black and Decker cordless vacuum back in December 22 and it's the most useless item!!! And their customer service is utterly useless and a waste of time!! I have spent many hours on the phone to them, posted several paperwork as per their request and each time I did a recorded delivery and they have received it yet lost the paperwork and still have not resolved the issue! The vacuum worked for one day only and my request for a replacement or a refund has still not been done after 8 months of back and forth!! I would never recommend this product or brand to anyone!!!

What a con by Black and Decker….yesterday bought cordless black and decker drill set for £99 from Homebase(Epsom)with offer of free battery….so spoke to b&d customer service and registered for free battery…and just spoken to them again and they say the first 8000 customers will get free battery….so email to their redemption team and got automated email that they’ll reply in 14 days !!!!! What a con !!

Avoid Black & Decker products. My cordeless drill has broken twice - the first time it happened within 45 days so was taken back to B&Q for a replacement. The second time it had to go back to the manufactures. I told them the drill was total crap and I did not want a replacement I wanted a fund. The said they don't do refunds only replacements!!!!

I have a Black and Decker cordless drill with two batteries which i have had for almost two years but have only used it a few times.I went to put the batteries on charge only for the charger to start
flashing red on both of them,I contacted the company to find out where i could take it to get it checked to be told that I could take it to LINCOLN I live in Blackpool,What sort of help they call that is beyond me.Anyone with sense will avoid this useless brand as their customer service is non-existant and I now have £120 pounds worth of scrap which cannot be used without spending more money with this useless rubbish company. BUYER BEWARE!!!!!!!!

Black and Decker are a complete waste of space.
Coming up to a 1 year anniversary of waiting for a replacement table saw.
Had a recall to return, only used twice and in new condition.
But as it was a recall I returned using UPS.
The saw was returned back to me in a disgraceful condition, all packaging battered and various scrapes to the saw itself.
There was no need for me to return the saw but being told it was a recall by Black and Decker, I returned it under duress.
Little did I know what was to come….
I keep getting emails saying coming in next week, next week comes and goes.
They have no intention of replacing the saw, and if it wasn’t for my incessant emailing them, I would never get a reply. In fact it takes weeks before I do.
Nearly a year since sending back and still waiting for a replacement.
It’s a joke

Hi brought a work mate 301ok it cost £25 but even so didn't expect to struggle so much assembly it the instructions were useless and the worst part was the handles and especially the pin had to take outside and smash them in with a hammer say no more

The latest workmate is a toy. It does not compare to the workbench of old. The clamping is no good because of plastic threads with metal threaded rod in them and is not fit for purpose and it does not clamp - sufficient ly to hold what the old bench would. Whoever thought of using plastic for a serious job knows nothing.

Model GL7033 strimmer.
I purchased and set to fix together for use to find, as I thought, was a missing part. I emailed Black and Decker to a reply of 'you have to purchase this part as it is not standard on the GL7033 model'.....YET the instructions clearly have a picture with this part showing on the front page, it is itemised in the parts page, (BUT only in small print it says not on my model). VERY MISLEADING and FALSE REPRESENTATION - trading standards should make BLACK AND DECKER amend the instructions manual.
I WOULD NOT RECOMMEND THIS STRIMMER.
The part that is not included is a storage click part that would be attached to the tube handle so it is on hand whilst in use to change from regular strim cord to heavy duty. The heavy duty attachment is VERY LIKELY going to get mis-laid, which will render that tool useless and not fit for purpose. If the strimmer was supplied with it; the attachment clips onto it and is stored with it-prevention of mislaying the attachment.