blackcircles Canada Bewertungen 228

TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

J'étais un peu craintif considérant la somme déboursée, mais le tout c'est agréablement bien déroulé. J'ai acheté 4 pneus Falken Wildpeak A/T4W et à peine quelques jours plus tard, ils étaient livrés... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was looking to purchase midrange tires , saw several and read up on each, I also spotted a German company doing dry and wet tests and saw where tires ranked which gave me a reasonable idea of what t... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Recently purchased a set of Minerva summer tires. One of the tires had a run out / Road Force matching issue. Customer support was top notch, excellent communication & problem solved very quickly. R... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Purchased brand new tires but received used tires. I was told by customer rep they only sell new tires but received used tires. their suppliers are multiple shops and dont know what theyre physicall... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kfz-Ersatzteilgeschäft
  2. Fahrzeugzubehörgeschäft
  3. Felgenfachhandel

Vom Unternehmen geschrieben

Blackcircles.ca is a Canadian company whose head office is in Montreal. Our main objective is to offer our customers a level of service that is unrivalled in Canada as well as some of the most competitive prices on the market. Our customers can choose between 2 options: Purchase tires with home delivery in 3-5 days in most cases Purchase tires with installation: the customer chooses the garage and the appointment date and time, and we take care of the rest!


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

228 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 34 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

Fantastic deal fast service

Fantastic deal fast service - Blown away. Cheapest price on the Michelin Cross Climate 2 for a Volvo XC90 with 20 inch rims.
I ordered them Monday at 6pm. They were on my doorstep on Wednesday at noon. I saved over 250 total vs going to a local tire shop.

27. November 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Thank you for your positive comments! We are happy you were satisfied with your shopping experience.

Bewertet mit 5 von 5 Sternen

Choix, prix compétitifs et rapidité

J’ai acheté mes pneus d’été il y a quelques années, question d’essayer ce commerçant. J’ai retrouvé et commandé facilement les pneus que je voulais à partir de leur site web. J’ai été surpris que mon garagiste (depuis 23 ans) ne pouvait égaler le prix. J’ai reçu mes pneus à la maison rapidement. Mes pneus d’hiver étant à changer, je n’ai pas hésité à les acheter chez Blackcircles. Je vous recommande ce commerçant. Et franchement, je ne comprends pas ceux qui l’ont évalué avec 1 étoile.

22. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Merci beaucoup pour vos commentaires. Nous sommes très heureux que vous ayez apprécié votre expérience d'achat avec nous!

Bewertet mit 5 von 5 Sternen

Service was great

Service was great. They helped me find the perfect tires at a great price. The delivery of the tires was on time. I recommend using their services.

10. November 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Thank you very much for your nice review!

Bewertet mit 5 von 5 Sternen

Finally a company where you can contact a real person

The website was quite simple to use, there was a great variety of products and prices were amongst the best I could find. On top of that, I could easily contact one of their sales' team member for questions.

14. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Thank you for your review. We are happy you had a great shopping experience with us!

Bewertet mit 5 von 5 Sternen

great experience

ordered my tires and got them delviered at a shop. They booked an appointment with a shop. Got there tires were there and I was in and out in 1 hour. Blackcircles you guys rock!!

21. November 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Thank you so much!

Bewertet mit 4 von 5 Sternen

Highly recommended

Great price. Great service and fast delivery. All good!

22. November 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

We're happy you had a good experience with us! What was missing to get a 5 stars? We're always looking to improve ourselved.

Bewertet mit 5 von 5 Sternen

Service à la client`le A1

J'ai appeler chez Blackcircles pour m'aider a me trouver les bons pneus!!! Wowwww service impeccable , aimable et j,ai reçu mes pneus 4 jours plus tard:)

5. November 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Merci beaucoup pour votre avis et vos commentaires!

Bewertet mit 5 von 5 Sternen

Best price I could find on the…

Best price I could find on the internet. Didn't try their appointment option but the shipping to my house was very quick.

8. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

You're welcome and thank you for your review! Next time, try our easy booking installation service and we are sure it will save your some time!

Bewertet mit 5 von 5 Sternen

Very quick

Very quick, Customer service very good, and price is amazing

9. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Thank you for you nice review!

Bewertet mit 5 von 5 Sternen

Excellent to do business with

Excellent to do business with. I ordered 4 Michelin Cross Climete 2 and they arrived as described. I have not installed it yet but they look really good.
This company is legit. Contacted the customer service to ask for tracking and they responded so quick.

I will buy from them again. Highly recommended.

23. November 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Thank you for your review!

Bewertet mit 1 von 5 Sternen

Tire Defect redirected to Road Hazard Warranty

These folks shipped me product with a defect and refused to replace a tire that had a cut in it. I reported it within 2 days of receiving the tires. I was told to use the Road Hazard Warranty instead. Buyer beware. I am extremely disappointed.

My frustration is further compounded by analysis of a single photo of a tire that is literally 2 days old (yes, I should have noticed at time of mounting and yes, is on original Toyota 2004 rim that does have some curb rash that is not co-located). I have to FIRST fix the unrepairable tire by purchasing a 5th tire and then submit to road hazard in hopes I get my money returned to me and all the requirements of the road hazard warranty are met. So much for my wonderful buying experience. I have learned my lesson. Don't buy tires over the internet and certainly not from blackcircles.ca. I am sorry, but that's my experience.

You folks keep asking me to file a road hazard warranty claim and you don't even realize I can't do that until I buy a 5th tire (which is done) and receive it, install it and take pictures off the rim (as per your own process). Now I have a car I can't drive, no replacement tire (yet), and have paid out for 5 tires.

19. November 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Hello Mr Scarpino. We take your comments seriously and we aim to provide a seamless experience for our customers. According to our records, you have sent us a photo showing that the tire and rim on your vehicle have been damaged as a result of an impact. We understand that this is not a pleasant situation, and that's why we offer a road hazard protection that covers many of these situations. In these specific cases, as communicated by one of our agents, you need to fill an online claim to take advantage of our road hazard protection. Based on our records, it appears that you have not yet submitted your application. To see the details of our road hazard protection: https://www.blackcircles.ca/en/road-hazard-protection If you have more questions, our customer service team can be reached at 1 844 926-2527 or at support@blackcircles.ca Thank you for your understanding.

Bewertet mit 1 von 5 Sternen

TOOK BACK TIRES AND WON'T GIVE MONEY BACK

As a followup to my previous review - returned tires from august. STILL have not received my refund as promised. Want to charge me a restocking fee when it was their mistake. DO NOT DO BUSINESS with these people - you could be like me and be waiting for $2000 back you cannot afford.

20. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von blackcircles Canada

Hello Michelle Bechthold. We have validated this with our customer service team and it appears you've made 2 orders for the same tires. Mistakes happened. Both orders were delivered quickly to the selected garage. At your request, one of the order was cancelled and refunded to your credit card. According to the details in the order, there was some delays to get responses from you. In any cases, our customer service team do care about our customers. Unfortunately, there are shipping and handling fees when we need to return the products to a warehouse as clearly stated in our product return policy. Those fees are only covering Fedex delivery fees and handling fees to restock the tires at the warehouse. Thank you for your understanding.

Bewertet mit 1 von 5 Sternen

It is very unclear what is included in…

It is very unclear what is included in the tire price, received half my order in the mail, tires were not installed as I had assumed (and not instructed of during the ordering process). Waited on the hold for a couple hours then hung up, finally got a hold of a guy on their messenger service who was rude and very unresponsive. The guy offered no solution and suggested that I was needing to pay an additional 200 to return the tires... I had the credit card charge cancelled and refunded. Lesson learned - go with a reputable shop or online retailer who has GOOD customer service, inclusive packages and better prices.

16. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent!

These guys have been great. Two sets of wheels and tires over a couple of years. Needed a replacement center cap for one of my wheels a year a later and their customer service was prompt to reply and get the part in the mail. Great service from Black Circles and fast shipping of wheels, tires, parts.

10. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They make mistakes and won't own them

Please do not do business with this website. While tires were promptly shipped and they look good, my computer glitched out accidentally ordering the tires twice. I received two receipts. When I reached out to ask about the mistake, the company refused to take back the second set of tires without a restocking fee. They explained people order multiple sets of tires all the time. My question is then this: why would they not order on ONE receipt? Not multiple copies back to back—same address, same card number, same name.They also left this second set at the garage for an enormous amount of time, clogging up the poor gentlemans shop. DO NOT do business with them. If you have an issue, you will not be taken care of well.

22. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What an absolute amazing company

What an absolute amazing company! I ordered rims and tires for 1,200$ CAD and let me tell you they weren’t cheap brands!!! If I could post a pic of how sexy my car looks, I would! I highly recommend this co pant! Not only for the price but for the service. They are amazing. I am so grateful because not everyone can afford 3-4K for top of the line rims and tires. PLUS.. they helped me with a tires discount. WTH!?!? *When it feels like you won something*

4. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Sent Wrong Tires! No Customer Service Response

Purchased 3 Carlisle Trail HD ST225/75R15 E rated tires and received one mismatching D rated tire. Reached out over phone, email and there contact forum on there site but after multiple attempts no response. On multiple attempts to contact over the phone I waited 30 minutes or more on all occasions with no luck. Needless to say very disappointed with the outcome of the situation as I’m now stuck with an unusable spare. Would not recommend buy from local and save the hassle of interfacing over the phone.

15. Juni 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

OUTSTANDING customer service/support

OUTSTANDING customer service/support. FAST shipping on tires. Directly to a garage of your choosing as well. Garage appointment setup and completed by Blackcircles. When No other tire company had stock of the CrossClimate 2's. Well....Blackcircle did !! Thank you everyone that helped me and did an amazing job for me. I had no stress. They were cheaper than any tire company had them for as well. Amazing !

26. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They're selling outdated stock at…

They're selling outdated stock at premium prices. When my girlfriend received her recent order, it was a disappointment, and we couldn't help but laugh, I was on the verge of buying with them... Their customer service feels like it's run by volunteers and doesn't provide the best support, try to question them on their products and operations and see how incoherent it is. There's no tracking information either. We'd recommend buying from Costco, your local garage, or elsewhere instead.

7. Juni 2024
Bewertung ohne vorherige Einladung

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