Difficult to Resolve Billing Issues
I have been very disappointed with my experience with Bludot.
I discovered that I have been billed twice for what appears to be a single account over multiple months. When I log into my account, I only see one profile, making it unclear why duplicate charges occurred.
The duplicate billing appears to have begun on April 20, 2026. Since then, I have been charged two separate monthly subscription fees ($18 and $25) despite having only one account visible in my profile. The duplicate charges have continued through May and June 2026
What has been even more frustrating is trying to get help. There is no readily available customer service phone number, and the only support option appears to be AI-driven help screens that did not resolve my billing issue or provide a way to speak with a live person.
To make matters worse, I could not find a simple, self-service way to cancel my subscription or stop the recurring billing.
Billing issues can happen, but companies should make it easy for customers to contact support, resolve problems promptly, and manage or cancel their subscriptions. Unfortunately, that was not my experience with Bludot.
I hope they will address these issues and processes a refund for the duplicate charges.