Poor Attention to Detail and Delayed Order
Unfortunately, my experience wasn't as smooth as I had hoped. The order was not ready on the agreed collection date, which caused delays to my project. When I got the worktop home, I also discovered it had been supplied too short in width, meaning it wasn't made to the agreed specification. In addition, we had specifically requested a square flush button, but this was missed and we were supplied with a small round flush button instead. While the staff were polite, these mistakes were disappointing and caused unnecessary inconvenience. I hope Bluewater KBB improve their quality checks and communication to prevent similar issues for future customers.




