Bluffbet Bewertungen 27

Antwort von Bluffbet

24. März 2026

Hello Al,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we understand that the cashback system can sometimes feel confusing.

As we were unable to locate an account matching your review, we couldn’t perform an account-specific check. However, to clarify: our Loyalty Program cashback is calculated weekly based on the level reached by Sunday. For example, if a customer moves from Level 2 to Level 4 during the week, the cashback paid on Monday will be based on Level 4. Rewards are credited by 14:00 every Monday.

You can find full details about level requirements and how to earn points here:
https://bluffbet.com/en-ca/promotions/vip-program

If you’d like, our 24/7 support team will be happy to guide you step by step and answer any questions.

Best regards,
Bluffbet Team

Antwort von Bluffbet

24. März 2026

Hello Adrien,

Thank you for your feedback. We are sorry to hear that your experience with our brand did not meet your expectations.

We would like to inform you that within our Loyalty Program, cashback is granted weekly based on your level. Each payout corresponds to the level the customer has reached by Sunday. For example, if a customer is at Level 2 on Monday and reaches Level 4 by Sunday, the weekly reward paid on Monday will be calculated based on Level 4. Weekly Cashback or WinBoost rewards are credited to customer accounts no later than 14:00 on Mondays.

We can see that your account was opened only yesterday. Any eligible cashback will be calculated based on your activity up to Sunday and, if applicable, will be credited to your account on Monday at the specified time.

You can review the full campaign details here:
https://bluffbet.com/en-ca/promotions/vip-program

Additionally, our support team will also be sending you an email with detailed information regarding the campaign.

You may also reach out to our 24/7 support team at any time for further assistance — they will be happy to guide you through the cashback process and clarify any questions you may have. We appreciate you taking the time to share your feedback.

Best regards,
Bluffbet Team

Antwort von Bluffbet

3. März 2026

Hello Butch,
Thanks so much for your review! It’s great to hear you’re having fun and enjoying the fast withdrawals.
Thanks for being part of it!

Bluffbet Team

Antwort von Bluffbet

3. März 2026

Hello Bikash,

Thanks for sharing your experience!
Easy withdrawals and wide selection of games are exactly what we aim for.
We appreciate you playing with us!

Bluffbet Team

Antwort von Bluffbet

Aktualisiert am 19. Jan. 2026

Dear Taylor,

Thank you for sharing your concerns. We understand how frustrating this situation can be, especially given your ongoing loyalty and VIP status.

We’d like to clarify that weekly cashback is not calculated based on total wagered or deposited amounts. In line with our campaign terms, cashback is based on net losses during the weekly period. This includes all real-money bets, wins, losses, and withdrawals, while jackpot winnings are excluded.
Our system automatically tracks and calculates every individual bet, win, and loss throughout the campaign period, and bonuses are credited accordingly. This is why the cashback amount may not directly correspond to a flat percentage of the total wagered amount.

For full transparency, your dedicated account representative will reach out to you within today to provide a more detailed explanation of your weekly calculations and address any remaining questions you may have.
We appreciate your loyalty and the time you’ve taken to share your experience.

Best Regards,
The BluffBet Team

Antwort von Bluffbet

7. Jan. 2026

Hello Di,
Thank you for taking the time to share your feedback. We appreciate your positive comments and are pleased to hear that you are enjoying the platform and finding the winning ratio favorable compared to other sites. We wish you the best of luck and hope your experience continues to be enjoyable and rewarding.
Thank you for choosing our platform.

Bluffbet Team

Antwort von Bluffbet

22. Dez. 2025

Dear Tracy,

Thank you for sharing your honest feedback.

We’re pleased to hear that you’re satisfied with our fast cash-out times. That said, we sincerely apologize for the inconvenience caused by being logged out during gameplay. We understand how frustrating this can be, especially when it happens during free spins, and this is something our technical team is actively reviewing.
Your comments regarding customer support have been taken seriously. Even when an issue seems minor, the process should never feel complicated or dismissive, and we are working internally to improve how such cases are managed.

We appreciate you taking the time to raise these points. Going forward, we are committed to improving your experience and delivering a level of service that truly deserves a five-star rating as our journey together continues.

Bluffbet Team,

Antwort von Bluffbet

15. Dez. 2025

Bonjour,
Merci d’avoir pris le temps de partager votre avis.

Nous comprenons vos préoccupations et nous sommes désolés que votre récente expérience n’ait pas été à la hauteur de vos attentes. Vous avez mentionné que vous pouviez auparavant effectuer des retraits de montants plus élevés. Les limites de retrait ont été mises en place après le lancement de notre programme de fidélité, qui inclut des avantages tels que des remises en cashback, des bonus de progression de niveau et d’autres promotions pour les joueurs. Ces limites s’appliquent à tous les comptes faisant partie du programme.

Il est également possible de progresser dans les niveaux du programme de fidélité, ce qui permet d’accéder à des limites de retrait plus élevées ainsi qu’à des avantages supplémentaires.

Comme indiqué dans nos Termes et Conditions, lorsque des mises à jour sont publiées et que les clients continuent d’utiliser la plateforme par la suite, cela est considéré comme une acceptation des conditions mises à jour.

Concernant votre avis Trustpilot, nous ne parvenons pas à trouver un compte correspondant au profil utilisé. Si vous pensez qu’il y a un problème avec votre compte, n’hésitez pas à nous contacter — nous sommes disponibles 24/7 et nous serons ravis de vous aider :

Support en direct: https://bluffbet.com/fr-ca/service-assistance/faq
Email: support-ca@bluffbet.com

Votre avis est important pour nous, et nous sommes là pour clarifier tout point qui pourrait ne pas être clair.

Cordialement,
L’équipe BluffBet

Antwort von Bluffbet

15. Dez. 2025

Thank you very much for your kind feedback!
We’re happy to hear that you’re enjoying the casino, our games, and the smooth withdrawal process. It’s especially great to know that our customer support team made your experience easy and pleasant. Your support truly means a lot to us, and we look forward to continuing to provide you with an enjoyable experience.

Antwort von Bluffbet

25. Aug. 2025

Hello Jaden,

Thank you for your feedback. We are sorry to hear about your experience. After reviewing our records, we could not find any prior contact from you via chat or email regarding the issues you mentioned.
Our customer service team is available 24/7 and dedicated to assisting with any issues you may face. If you could provide us with your contact information or reach out to us directly at support@bluffbet.com, we’d be happy to review your case and help resolve any problems.

We take such matters seriously and would be happy to investigate further if you contact us through our official support channels.

Best regards,
Bluffbet Team

Antwort von Bluffbet

21. Aug. 2025

Hi Jordan,
Thank you for sharing your feedback. We understand that the account verification and deposit requirements may have been frustrating, and we’re sorry for any confusion.

To clarify, as part of our general Terms and Conditions related to new player registrations through our partners that include promotions, players can play the included games with the Free Spins only, however they are required to make a minimum deposit before being able to withdraw any winnings. This is outlined in our terms and conditions for these specific campaigns, which help ensure fair play and compliance with regulations.

Additionally, the account verification (KYC) process is a standard security measure across licensed platforms. It's essential for both protecting your account and ensuring a secure withdrawal process.

We certainly don't want to make things complicated, and our support team is always here to assist you through any steps you may need help with. Please don’t hesitate to contact us, and we’d be happy to guide you through the process to make everything as smooth as possible.

Thank you for your understanding, and we appreciate your feedback.
Best regards,
The BluffBet team

Antwort von Bluffbet

12. Juni 2025

Dear Joan,

Thank you for taking the time to share your experience.
We understand how upsetting this experience must have been, and we truly empathize with your frustration. Please allow us to clarify that our Risk team conducts thorough investigations in line with the requirements set by our licensing provider. These checks are a standard part of our responsibility to maintain the integrity of the platform and ensure fair play for all users.
As outlined in the Terms & Conditions accepted during registration, our brand reserves the right to permanently close any account in cases where there is a reasonable suspicion of abuse of games, bonuses, or the platform itself. These measures are in place to protect the wider community of players and the fairness of our services.
If you would like to better understand the framework we follow, we kindly invite you to review our Terms & Conditions available on our website ( https://bluffbet.com/en-ca/terms ) This section provides detailed information about our policies, player responsibilities, and the conditions under which actions such as account closure may occur.
We thank you for your understanding and remain at your disposal for any further assistance.

Kind regards,

Antwort von Bluffbet

4. Juni 2025

Bonjour,

Merci pour votre retour. Nous sommes sincèrement désolés d’apprendre que votre expérience sur notre site n’a pas été satisfaisante.
Nous prenons très au sérieux les principes de jeu responsable. Si vous souhaitez mettre en place des limites ou discuter d’options de gestion de compte, n’hésitez pas à contacter notre service client. Nous ferons de notre mieux pour vous accompagner et répondre à vos besoins dans la mesure du possible.
Nous souhaitons également vous rappeler que, comme indiqué dans la section Termes et Conditions de notre site, un certain volume de mises est requis avant de pouvoir retirer un montant déposé. Il s'agit d'une mesure demandée par nos fournisseurs de licence dans le but de garantir un environnement de jeu sécurisé. Cette procédure est standard et s'applique de manière égale à tous nos utilisateurs.
Nous tenons également à vous rappeler que notre service client est disponible 24h/24 et 7j/7 pour rendre votre expérience sur notre site encore plus positive et pour répondre en détail à toutes vos questions.
Cordialement,
Bluffbet Team

Antwort von Bluffbet

16. Apr. 2025

Dear Corey,

Our promotional bonuses and player’s accounts are governed by clear terms and conditions, which help us maintain a fair environment for all players (https://bluffbet.com/en-ca/terms). Upon a detailed review of your account, our Risk and Compliance team determined that activity patterns suggested a violation of these terms.

While we understand that this outcome may be disappointing, it’s important to note that our team’s decisions are based on maintaining the integrity of our platform for everyone.

Thank you,
BluffBet Team

Antwort von Bluffbet

18. März 2025

Bonjour Réda,
Nous sommes désolés d'apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Notre priorité est d’offrir un environnement de jeu équitable et divertissant à tous nos joueurs.
Concernant les résultats des jeux, sachez que tous nos jeux fonctionnent avec un Générateur de Nombres Aléatoires (RNG) garantissant l’équité, et que les taux de redistribution (RTP) sont testés de manière indépendante pour respecter les standards de l’industrie. Les gains étant aléatoires, chaque joueur a les mêmes chances de gagner.
En ce qui concerne votre échange avec notre support client, nous regrettons sincèrement si vous avez eu le sentiment que votre demande n’a pas été pleinement prise en compte. Nous prenons vos remarques très au sérieux et allons revoir cela en interne afin de garantir un service toujours respectueux et attentif.
Si vous avez d’autres préoccupations ou questions, n’hésitez pas à contacter notre support. Nous serons ravis de vous aider !

Antwort von Bluffbet

13. März 2025

Dear Chris

Thank you for your feedback. We’re sorry to hear about the issue you’re experiencing. After reviewing your account, we can confirm that there are no restrictions preventing you from logging in. Additionally, our system does not indicate any limitations for logins from Canada.
If you are using a VPN, please try disabling it and attempt to open the website again. To further investigate this matter, kindly reply to the email we have sent you so that we can escalate your case to our technical team.
Once again, we sincerely apologize for the inconvenience. Please rest assured that your funds are secure in your account, and you will be able to proceed with your withdrawal as soon as you log in.

Best regards,
Bluffbet Team

Antwort von Bluffbet

21. Feb. 2025

Dear Peter,
As per our licensing agreements and to complete your account verification, certain documents may be required. The documents requested may vary depending on the deposit method you have used on our site.
Additionally, we are required to verify that your account is indeed being used by you, which is an essential step for your safety and security. Unfortunately, we cannot automatically verify this. This procedure is in place to protect all our users, and it applies to everyone.
We understand that this process might cause some inconvenience, and we sincerely apologize for that. To ensure this verification is completed smoothly, our Live Support team is available and ready to assist you with any questions you may have. Please don’t hesitate to reach out for support.
We hope that, with the assistance of our support team, your issue will be resolved quickly, and you will be able to continue enjoying our wide range of games and bonuses for an entertaining experience.

Thank you.

Antwort von Bluffbet

19. Feb. 2025

Bonjour Jordan,

Nous sommes désolés pour votre insatisfaction.

Notre offre de bonus de bienvenue est valable pour les dépôts effectués dans les 7 jours suivant l'inscription sur notre site. Passé ce délai, malheureusement, l'offre expire. Cette condition est clairement indiquée dans la section T&C de notre page de promotions.

Après avoir vérifié votre compte, nous constatons qu'aucun dépôt n'a été effectué pendant cette période de 7 jours suivant votre inscription. Par conséquent, votre bonus a expiré depuis un certain temps. Cependant, vous disposez toujours d'une autre offre de bonus sur dépôt active sur votre compte, et vous pouvez également profiter de nos différentes promotions disponibles sur le site.

N'hésitez pas à contacter notre service d’assistance en direct pour toute question ou clarification. Nous serons ravis de vous aider !

Antwort von Bluffbet

19. Feb. 2025

Dear Daginga,

We’re really sorry to hear that you had this experience. We’d like to clarify the process to provide more details.

Withdrawal requests made through our website go through an approval process by our Payment team. This verification step is essential to ensure that all our players can continue to transact securely on our platform. While this process is usually completed instantly, during peak periods, it may take up to a maximum of 24 hours. Once approved, the funds are instantly reflected in the user's Skrill account.

If your transaction has exceeded this timeframe, please provide us with your user details, and we will prioritize checking your account and taking the necessary actions. Feel free to reach out to our live support chat—we’d be happy to assist you further and ensure everything is resolved smoothly.

Thank you for your understanding, and we hope you continue to enjoy your time on our platform. Wishing you the best of luck!