No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had everything needed, easy ordering, prompt delivery and kept me informed from start to arrival.
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Mehr ansehen
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Kontaktinformationen
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Vereinigtes Königreich
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Hervorragend
1137 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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A great Service
Great service from start to the end, quick delivery and very helpful staff at the phone.
Can't be happier, thank you!!
22. Mai 2025
1st class service
After ordering some handrail and accessories , I discovered I and BM had made a mistake in the order , but once i rung and spoke to Andrew the items where sorted and exchanged with no problem , would recommend BM steel for their excellent service and will be buying from them again .
Once again a big thank you to Andrew for all his help and updates on delivery etc .
John oughton
22. Mai 2025
good customer service
despite errors in the order (miscut pieces) they sorted it all out to my satisfaction. Good customer service. Many thanks.
17. Mai 2025
Antwort von BM Steel
We're really sorry to hear about the issues you experienced with your order, and we appreciate you bringing this to our attention. We understand your frustration regarding the miscut pieces and the use of your marked waste material. This is certainly not the standard of service we aim to provide.
There may have been a bit of confusion at the time, but just to clarify, you're more than welcome to come and collect the remaining 1.5m piece that's due to you at any time, we can get it cut and ready for you to collect if you let us know (bangor@bmsteel.co.uk) . When we spoke, we explained that we could rectify the issue by cutting replacements from the original pieces, and the incorrect parts that couldn't be used were also given to you. We offered to cut a replacement piece for the missing offcut, but you mentioned that the existing cut pieces were enough for what you needed for your welding class.
While we did try to rectify the situation on the day, we clearly fell short of your expectations, and for that, we sincerely apologize. We're always looking to improve our processes, and your feedback is invaluable in helping us do so.
The staff i dealt with were very…
The staff i dealt with were very helpful and professional i had a slight issue with my order whicg was promptly dealt with
16. Mai 2025
Great service..
Great service... ordered online with ease, got a very good price..2 days later got a call, my 3 steels were ready to collect..guys in the factory super helpful, thanks
15. Mai 2025
Brilliant service and communication
Ordered Ecoscape cladding from BMSteel, was not only much cheaper than other sites but customer service was first class especially from Laurie-Ann who modified an order for me and organised super-fast delivery. All staff so helpful and polite on the phone. Website is also excellent and easy to use.
16. Mai 2025
Bewertung ohne vorherige Einladung
Great service
8. Mai 2025
Good products but poor customer…
Good products but poor customer service. I ordered x2 raj's which I was told by Greg, would be delivered on the 30th of March. I would get email confirmation the day before and a call from the driver an hour before arrival, so it gave me time to get home and take delivery. I got a call from Greg on the afternoon of the 30th saying his driver had been, but there was no one at home. I received no confirmation email or phone call an hour before. Greg then said that they would re deliver on Friday, and it would be a pm delivery, I would get a call an hour before. on Friday at just after 11 which is AM I get a call from Greg saying his driver is at my house and there's no one in. Apparently the driver did try calling,I had no missed calls from anyone that day.
4. Mai 2025
Antwort von BM Steel
We are so sorry to hear about the inconvenience and frustration you experienced with our service. It's clear we didn't deliver the excellent service we aim for, and for that, we sincerely apologize. We understand how disappointing this must have been.
Please be assured that we are taking your feedback seriously. We are carefully reviewing the details of your experience to identify exactly where we fell short and to implement immediate improvements to prevent similar issues in the future. Our commitment is to provide all our customers with a positive experience, and we regret that we didn't achieve that in your case.
Best products from BM steel
Best products from BM steel, excellent consumer service and great delivery service 👏 👍
2. Mai 2025
Great service.
Easy to use Web site allowing for different cut lengths and primer painting.
I called to arrange a particular day for delivery which they obliged me with and it was first drop.
Great service all round.
4. Mai 2025
Great service
Great service! Steel was spot on. Delivered on time. All round good experience. Will be using these guys again. WELL DONE 👏
1. Mai 2025
Excellent Customer Service
Great price, excellent customer service at point of ordering. When collecting the product again, the staff member helped load the material into my car. Will definitely be a returning customer.
2. Mai 2025
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