Plzz help. I received a mail on morning interac transfer .however I didn't receive the money. Plzz help
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have been using BNA terminals for over 15 years. During that time, we found their technical staff to be extremely well trained and knowledgeable about the devices. The staff is helpful to qui... Mehr ansehen
Unternehmen hat geantwortet
So the first time at JUSTIN'S casino it came up with "Direct Debit" for an interact transaction waited 6 days after accepted &verification, I recieved an email says transaction not approved. So on... Mehr ansehen
Unternehmen hat geantwortet
Recently I made an etransfer transaction that need to be reversed due to my own error. I emailed the support team and they were quick to respond with instructions on how to go about resolving this iss... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über BNA Smart Payment Systems
Vom Unternehmen geschrieben
Since 2001, BNA Smart Payment Systems Ltd. (“BNA”) has been an industry leader in the payments industry, specializing in card present transaction for a multitude of industries ranging from auto dealers, general retail, hospitality, restaurants, service professionals, and golf courses, to name a few.
BNA has now focused on the eCommerce space, developing multiple platforms specifically surrounding ease of merchant boarding, customer convenience, and frictionless checkout. BNA’s eCommerce platform offers merchants a PCI Compliant, PSD Licensed, Global Card Payments Platform, enhanced with the latest technology for global online transactions.
At BNA, we focus on ensuring our merchants stay ahead of the tech curve, give their customers the payment options they really want, and improve the customer experience with the right payment processing solutions. BNA was the first in Canada to introduce wireless terminals and internet-based payments, moving away from traditional dial-up methods. Our BNA Smart Payment platform provides industry-leading payment options across various sectors, utilizing cutting-edge technology and robust security to protect every transaction.
As pioneers in the payment industry, we have been serving diverse sectors for over 21 years, focusing on our clients' needs with cost-effective solutions and reliable support. Our innovative solutions include next-generation terminals, QR code scanning, and mobile payment systems. We have also developed unique payment solutions like BNA Digital Dining and Scan to Give, offering in-store, online, and mobile POS systems to enhance transaction efficiency and customer satisfaction.
With over $30 billion in processed transactions and a 99.9% reliability rate, BNA Smart Payment ensures your business is supported both in-store and online. By continuously developing with new technologies, we empower retailers, restaurants, hospitality businesses, and charities across North America to provide more ways for their customers to pay. At BNA, payments are evolving, and we're here to support that change.
Our solutions
Vom Unternehmen geschrieben
- Merchant Portal
- A powerful cloud portal at the best price in the market
- E-commerce Gateway
- An e-commerce gateway that guarantees speed, security and usability
- Countertop Terminals
- Smart, wireless, and countertop terminals
- Alternative Payments
- Offer your customers more ways to pay
- BNA Capital
- Financing tailored for small business owners
- Unattended Terminals
- Enable self-service at unattended terminals
- Billing
- Finally, the billing you've always hoped for
- Pricing
- Learn more about our custom pricing, created just for you
- Customer Service
- The customer service you've always hoped for
24/7 Support
Talk to a human 24/7 or send us a message
We promise to make your support experience better than you're used to.
Kontaktinformationen
155 Edward Street, Unit 3, L4G 1W5, Aurora, Kanada
- 1-877-432-2644
- helpdesk@bnasmartpayment.com
- bnasmartpayment.com
Scan2Give
Plzz help
Plzz help. I received a mail on morning interac transfer .however I didn't receive the money. Plzz help
20. August 2024
Bewertung ohne vorherige Einladung
Money on hold. NO response from BNA
I withdrew money from Bodog and received an email that I would receive another email on Sept. 29, 2023. I spoke to Bodog agent and advised that I would have to reach out to Interact. I spoke to an agent there and was told that I need to reach out to my bank or BNA payment system, as Interact told me that the withdrawn money was "on hold". I spoke to my bank and they informed me that they do not see any on hold amount. I sent an email to BNA twice and no response. I tried calling and on their phone states "No available agents".
28. September 2023
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi Josh,
We apologize for your negative experience. We have contacted you directly to resolve this issue.
Regards,
BNA Smart Payments
BNA Review
We have been using BNA terminals for over 15 years. During that time, we found their technical staff to be extremely well trained and knowledgeable about the devices.
The staff is helpful to quickly determine the problem and rectify the situation. If a terminal was to be replaced, it was prepared and shipped same day and at our location first thing next morning.
Being in the retail business, this was very important to us. Thank you to all the staff at BNA and looking forward to many years ahead.
Allan McNeil
Information System Manager
Suds Express Inc. and Jiffy Lube
18. April 2023
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi Allan!
Thank you so much for your detail and kind words. We couldn't be happier to be working with you and we look forward to continuing.
Best Regards,
BNA Smart Payment Systems
Professional
Professional, efficient, and good service. I was relieved as soon as I spoke with them.
5. April 2023
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi Marissa,
Thank you for your kind words and feedback. We are thrilled you had a great experience with us!
Best Regards,
BNA Smart Payments
Prompt and Courteous Experience
Recently I made an etransfer transaction that need to be reversed due to my own error. I emailed the support team and they were quick to respond with instructions on how to go about resolving this issue. After following their instructions the money was back in my account almost immediately. Kudos!
3. April 2023
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
ThePygmyPony,
Thank you for your kind words and feedback. We are thrilled you recently had a great experience with us!
Best wishes,
BNA Smart Payment Systems
What happened!?!
I'm so confused. I'm not sure what happened but I have 500$ missing from my account and I never made a transfer! I'm crying right now, I don't know how the money was taken. I don't suggest anyone take up there offer because it's clearly a scam!
15. November 2022
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi Zora,
We apologize for the delay in response. This is very strange and concerning. Please contact us as soon as possible by phone at 1-877-432-2644 or fill out our online form to open a case so we can better assist you. We’ll be able to collect the necessary information and open an investigation to resolve the issue.
https://bnasmartpaymenthelp.zendesk.com/hc/en-us/requests/new
Best Regards,
BNA Smart Payments
I received a random text msg stating…
I received a random text msg stating the following
August 29 "Finishing up working i am gonna send you the money now thanks again" I ignored this as i did not request anything from anyone....
Sept 6 - BNA wrote again even after i ignored their first text msg to me "good morning let me know when you get the money thanks again"
Sept 6 - Me- "who is this"
sept 6 BNA wrote - "link apparently not allowed ......./bnasmartpay.ca"
I then decided to look them up and saw all these reviews of scammm....
beware of them!!!
7. September 2022
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi Kassandra,
Apologies for the delay in response. During the second half of the year (2022) there has been an uprise in illegal spam ad fraud activity being conducted via text message and by people we can only assume are identity fraudsters.
Please note that we do not use text messages to communicate with our customers, so the text you received was sent by someone impersonating BNA Smart Payments.
We apologize for the inconvenience you experienced. If you happened to click on the link you may want to consider using Equifax’s fraud detection service to ensure your information and accounts are secure.
If you need immediate assistance or additional support, please call us at 1-877-432-2644 or fill out our online form.
https://bnasmartpaymenthelp.zendesk.com/hc/en-us/requests/new
Best Regards,
BNA Smart Payments
Unauthorized debit from account - filing police report
Received an unsolicited request for $200 from this company. It appears they had access to the email account it was sent to and it was approved within minutes of it being sent before we could decline the request. Filed a complaint with our bank and now filing a police report for this blatantly illegal scam.
7. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi Shana,
Apologies for the delay in response. The scenario you highlighted is extremely odd. Please contact us as soon as possible by phone at 1-877-432-2644 or fill out our online form to open up a case so we can better assist you. We’ll be able to collect the necessary information and open an investigation to resolve the issue.
We apologize for the inconvenience you experienced. If you happened to click on any links you may want to consider using Equifax’s fraud detection service to ensure your information and accounts are secure.
https://bnasmartpaymenthelp.zendesk.com/hc/en-us/requests/new
Best Regards,
BNA Smart Payments
BNA PAYMENT SERVICES PRACTICES UNLAWFULLY IN CANADA
So the first time at JUSTIN'S casino it came up with "Direct Debit" for an interact transaction waited 6 days after accepted &verification, I recieved an email says transaction not approved. So on Saturday morning I go to Big Dollar and tried to do an etransfer AGAIN BNA and bank emailed me confirmations. Well I wrote 2 emails & called (wasted time) Now it's Monday and I haven't been on the casino yet they still holding my money at the BNA payment services. I've spent them there screenshot from their system as well as my Banks haven't heard back So if your wanting to etransfer I suggest Gigidat payments for interac deposits or etransfers. Never had an issue with Gigidat.
11. April 2022
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hello,
We're sorry to hear about your experience with these transactions. It's certainly never our intention to have anyone waiting unnecessarily!
Your directDebit+ transaction was cancelled by the system within 24 hours and an email was sent out advising you of that - please let us know if that did not make its way to you.
As for your e-Transfer, we are investigating what may have caused the delay, but your transaction was updated. Please let us know if there’s anything else we can do to help.
BNA takes e-transfers from Tonybet customers and gives nothing in return
I was playing on Tonybet casino, I deposited once, everything fine, the 2nd deposit, it came up as BNA smartpayments on behalf of Tonybet, I processed the $100 e-transfer and nothing was credited to my account, I wasn't able to add the code that they give you with every e-transfer but I assumed it would go through....NOT!! 4 months later, I have been blocked from Tonybet and BNA Smartpayments won't return a call in Canada. I want my money back before I get the authorities involved and my lawyer.
28. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hello Brooke! I’m so sorry to hear about the experience you had with this payment. If you could please reach out to us at help@premierpay.ca, our Customer Care department will look into that for you right away. I have personally asked them to keep an eye out for your email and have explained your situation to them. Hope to hear from you soon!
Who are u guys...and why did u $76.88…
Who are u guys...and why did u $76.88 for my account...I never ok it or even know why...I dont shop on line...and yet on 2 occasions u took money from my account why....
28. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi Jamie,
We apologize for not reaching out sooner and are sorry for the inconvenience. Please call 1-877-432-2644 or fill out our online form at your earliest convenience if your problem has still not been resolved after all this time.
https://bnasmartpaymenthelp.zendesk.com/hc/en-us/requests/new
Best Regards,
BNA Smart Payments
100% Scam ALERT
100% Scam ALERT. they made it look like they were sending me $10 however when I accepted by depositing it into my account they TOOK the money and direct deposited into their account. BEWARE this is a SCAM.
24. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hello Ray. We're sorry to hear you weren't able to have a smoother experience. If you would forward the details of your transaction to help@premierpay.ca we would be happy to look into it for you immediately. The situation you describe in your review is a payment request. If you initiated a transaction online with one of our merchants, you would have received a request for payment and it looks like you fulfilled it correctly, judging by what you have said. Have a great holiday and please do reach out to us so we can help.
YUP 100% Scam, DO NOT USE!
Im with that other guy. DO NOT USE! Read the review and should have taken buddy into consideration. Longgg story short, nothing got solved and im out $250. SCAM Don't bother with them, figure out a different method to transfer to vendors. Cause these people will take your money and leave you in the dust. DO NOT USE
3. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi Jonesy,
We apologize for not reaching out sooner and for the inconvenience. We have been improving our services for our customers and would like to hear from you. If you can please fill out this form, we will be more than happy to resolve any outstanding issues.
https://bnasmartpaymenthelp.zendesk.com/hc/en-us/requests/new
Regards,
BNA Smart Payments
AMAZING customer service
AMAZING customer service. I have been dealing with a company who BNA processes money transfers for and long story short i made a transfer through with that company and unfortunately my deposit got taken from my bank but never made it to my bankroll.
This company who i made the payment with has no phone number to call, takes 24 hours to respond to emails. I finally figure out BNA is the company who processes the payments and i was able to talk to someone instantly from the company and come up with a solution. I am still waiting for my funds but they will be cleared soon. Customer service was amazing.. thanks guys!!
3. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Thank you for your kind words, we are thrilled you had a great experience with us!
Best Regards,
BNA Smart Payment Systems
They are very quick to return my calls…
They are very quick to return my calls and emails.
11. März 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Thank you for your positive feedback! We are glad to hear about your experience!
Kind Regards,
BNA Smart Payment Systems
We have been with BNA Smart Payment for…
We have been with BNA Smart Payment for many years.
Over time we have reached a comfortable level.
Our representative James Newman has given us a great level of service and worked through any issues we have had.
16. Jänner 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Mariann,
Thank you very much for your response. We value your opinion and your continued business.
Sincerely,
BNA Smart Payment
Very happy with BNA Smart Payment
I have been with BNA Smart Payment for over 10 years now. BNA Smart Payment has always provided quality customer service - they respond to all questions promptly and truly service their products and their clients. Technical support if needed is very prompt and effective.
15. Jänner 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Michele,
We really appreciate your time in responding to this inquiry. We are alway looking for opportunities to improve our products and services to your our customers.
Thank you very much for your continued business.
Sincerely,
BNA Smart Payment Systems
very happy with the quick service and…
very happy with the quick service and honesty of this company. One small problem and we feel that not much can be done with this problem,many people in B.C. use the credit union as their bank and many of these debit cards do not work.
14. Jänner 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Judy,
Thank you very much for taking the time to respond to our inquiry. Your input is very important to us as is your continued business.
We have been able to address the issue you have been experiencing with "debit" cards issued by various Credit Unions.
One of our Customer Care Specialists will be contacting you shortly to address the issue.
Sincerely,
BNA Smart Payment Systems
Had a sudden programming issue with our…
Had a sudden programming issue with our machines that was totally unexpected and caused us to not have any POS for a few days. BNA did ship replacement machines and after a day and did reprogram our original machines, so they stood behind their product but still shouldn't have happened in the first place
14. Jänner 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Hi BH.
Thank you for taking the time to respond to our feedback request. It’s important to us and we take it seriously.
The situation you described was unacceptable to you and unacceptable to BNA as well. The circumstance resulted from a process that was out of our direct control and should never have happened. We have introduced new processes that will ensure a repeat of that situation can never happen again.
Again, thank you for your input.
Sincerely,
Matt Moore
We have been a client for 5+ years and…
We have been a client for 5+ years and consider that BNA Smart Payment provides a great product.
14. Jänner 2019
Bewertung ohne vorherige Einladung
Antwort von BNA Smart Payment Systems
Thank you Wendy,
We really appreciate you taking the time out of your busy day to respond to this inquiry.
And thank you for your business and continued support.
Sincerely,
BNA Smart Payment Systems
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.