Vdaka za zasielku dnes mi prisla, som stastna ze nakoniec po tej mojej negativnej recenzii/firma propaguje rozoslanie tovaru do 48h, mne dorazil za 10 dni, na mail odpovedali len raz a sledovanie zasi... Mehr ansehen
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Das sagen Bewerter
I had my doubts when ordering my expensive retinol peel on an Italian website. But everything worked out - the right product, no fake, easy money transfer and super quick shipping. I had no chance bu... Mehr ansehen
Unternehmen hat geantwortet
I have placed an order and chasing and nobody replies me Order #196227] (19 January 2026) Product Quantity Price nnoaesthetics - Hyaluronidase 500 Pack 4 Vials 5 Ml - hyaluronic acid corrector... Mehr ansehen
Unternehmen hat geantwortet
He recibido el producto un poco tarde ,ya estaba preocupada porque no tenía ningún nr de pedido ni podía hacer un seguimiento del pedido . La comunicación con bodypharm algo escasa porque no me daba... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
BodyPharm è lo shop online che propone soluzioni che fanno star bene le persone. Scopri di più!
Kontaktinformationen
Str. Cardio 58, 47891, Serravalle, San Marino
- +39 3396337574
- assistenza@bodypharm.eu
- bodypharm.eu
3,6
Akzeptabel
284 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Alle Sprachen
Dostępność towarów i szybka wysyłka
9. Februar 2026
Super
Szczerze mówiąc bałam się po ocenach tutaj a produkt dotarł po 6 dniach od zamówienia. Polecam 😁
10. Februar 2026
Bewertung ohne vorherige Einladung
I have placed an order and chasing and…
I have placed an order and chasing and nobody replies me
Order #196227] (19 January 2026)
Product Quantity Price
nnoaesthetics - Hyaluronidase 500 Pack 4 Vials 5 Ml - hyaluronic acid corrector 1 €105.00
Subtotal: €105.00
Shipping: €90.00 via Flat rate
Payment method: Credit Card (Stripe)
Total: €195.00
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von bodypharm.eu
The package was delivered to her by UPS promptly and on time. We asked her to remove the review, which has no reason to exist, but she hasn't done so yet. Anyone reading this will surely understand that there was no reason for her to write such a review, especially since we responded to her email two days later, not 30 days later. Why does Amazon respond to her emails in real time?
Antwort von bodypharm.eu
Thank you very much, it's a pleasure to work with honest customers like you who don't post false and useless reviews.
Schnelle und zuverlässige…
Schnelle und zuverlässige Lieferung,Verkäufer sehr empfehlenswert!
Vielen herzlichen Dank dafür!
18. Dezember 2025
Antwort von bodypharm.eu
grazie mille è un piacere lavorare con clienti corretti come lei che non pubbicano recensioni false e inutili
Pessima mi è stato appena annullato…
Pessima mi è stato appena annullato un'ordine perché il corriere non avverte quando arriva e non è che una persona sta in casa H24 se invece avessi scelto il pagamento con carta e sono 213€ me lo avrebbe lasciato davanti alla porta ho tutto salvato sulla chat
7. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von bodypharm.eu
Grazie ancora per aver spiegato a tutti come funzionano le consegne dei pacchi negli e-commerce. Specifichiamo che 1) Lei ha ordinato, senza pagare nulla con opzione pagamento alla consegna, 2) che è normale che bisogna essere a casa quando viene BRT esso non si mette a personalizzare agli orari e giorni più comodi per tutti idestinatari delle sue consegne ci vorrebbero 1000 di autisti dedicati. 3) che se lei paga con carta, Brt quando le porta i pacco coma AMAZON lascia il pacco a qualcuno che firma o chiama al cellulare il destinatario avvisandolo che lascia il pacco. Cosi funziona il mondo.
Buona giornata
I wrote and called many times nobody answered
I wrote and called many times, no one answers, I still haven't received the package, I paid 250 euros, they promised to send it in a few days, no one answers and no one has sent anything yet, what happened, no one knows anything,
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bodypharm.eu
Hello, we're replying to you via email for the third time, and we've now added it to TrustPill. You ordered on December 20th at , the package was shipped, and DPD sent you the tracking information via email (it may be in your spam folder). All packages shipped to Europe during the Christmas period have been delayed or are still pending delivery. This is now common knowledge throughout Europe. Now you're using the term "scam" to refer to our site. Be careful! We've already forwarded your public review and all your information to our legal representative in Lisbon, who will be able to file a possible defamation lawsuit against our site if you don't correct your review and remove the word "scam" from our site by January 10, 2026. We don't allow defamatory terms referring to our site, especially once the package has been shipped and is in the hands of the courier. You read on our homepage that in Europe it usually takes 5-6 business days to get a delivery. If you exclude holidays, they haven't even passed since you ordered. We have all the necessary legal steps to protect ourselves. Did you read the hundreds of positive reviews below this one before suggesting a scam?
Not a reliable company.
1) I was delivered the wrong product, namely Officinalis Arnica Gel 90%, whereas I had ordered “Officinalis Arnica Gel 90% E Riparti Naturale efficace immediata.” However, it was claimed that this was the same product. This is incorrect. I checked the ingredients and there is indeed a difference.
2) The order was placed in Dutch. I knew that this gel was not available in Belgium, but only in Italy. I then received a message from “shipping,” which I already found strange. I couldn’t even download an invoice and had to send a message twice. When I finally received the invoice by email, I saw that the gel came from the U.S.A., specifically Lewes, Delaware. I paid €19.90 for standard shipping.
3) I was first asked in English to write a review, and shortly afterwards in Italian. This raises serious questions about the professionalism and transparency of this company.
28. November 2025
Antwort von bodypharm.eu
Hello, there's no fault on our part in shipping you the product, nor any doubts about our professionalism, as you claim.
1) You received exactly what you ordered. You can compare the photo of the product you received with the one on the website. They are exactly identical, as we immediately wrote in response to your support email.
2) There's no law that requires you to download an invoice from the website; you can simply request it via email, which you've never done.
3) The website offers translations into 14 languages. If the automatic translator poorly translated a word from English to Dutch, this can happen because the translator is automatic and can make mistakes on thousands of words, even one word.
4) You paid €19 for shipping, as indicated on the website before purchasing. If you think that's too much, why did you buy the product?
Following the truthful clarifications we have provided above, we are sorry for your experience and look forward to seeing you again for further convenient purchases on our site.
site sérieux
Livraison relativement rapide. Produits très bien emballé. Je recommande
18. November 2025
Antwort von bodypharm.eu
thank you very much
Antwort von bodypharm.eu
thank you very much
My product arrived and I'm very…
My product arrived and I'm very satisfied with its condition and the extra gift creams from you ! Thank you very much!
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von bodypharm.eu
thank you very much
La consegna veloce.
31. Jänner 2025
Antwort von bodypharm.eu
Thank you very much, it's a pleasure to receive these compliments
Ware viel zu teuer und keine Annahme Rücksendung
Wie waren sind viel zu teuer und am Ende kann man die Ware gar nicht zurück schicken, weil die Firma nicht die Sendung an nimmt. Nie wieder
I would like to answer the question form the customer. I bought it, but only realized later that there different companies have better prices. Totally my fault. Regarding the return part. Sent it back to you, but you haven’t taken it back. I gave you the tracking number and the information that it was already there and they tried to deliver it to you but nothing happened. Afters a few weeks it was returned to me.
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von bodypharm.eu
Hello, I read that you yourself confirmed that the goods you received were never returned to us. Without returning the product you voluntarily paid for and received, we can't do anything. Case closed.
Hello, dear customer, let's answer in order:
1) Why did you buy the product if it's expensive? Did someone force you? We didn't.
2) The goods can be returned as per our clear terms and conditions of sale, which you accepted by ticking the box at the time of purchase. If you exercise your right to a change of heart within the 15 days required by law, you can do so, but you must return the goods to us at your own expense. Did you receive the product you ordered immediately, if you made a mistake when purchasing it? Why didn't you return it to us via your courier? We have the email we sent you as proof, where it clearly states that we accept returns once purchased, but you must send them back to us if you make a purchase and then no longer want the product. Finally, we are confident that anyone reading this review will be able to freely and intelligently form their own opinion on what happened.
I still haven't received my order…
I still haven't received my order today, August 11th. The shipping company is SEUR. I don't know if hyaluronic acid can be damaged by heat.
Can you help me expedite everything?
Thank you.
Good morning
On July 29, 2025, at 9:57 AM, I ordered a package of "Durolane" (Hyaluronic Acid) from Bodypharm for injections for severe knee osteoarthritis, order 192986. It was confirmed as "ORDER SHIPPED."
On August 4, at 4:07 PM, I received the following message: "Mr. Julio Llauradó, your shipment from ALMAND SHIPMENTS BODYPHARM has been delayed."
On August 5, BODYPHARM contacted me asking:
How do you rate your experience with us?
I answered that question in my first comment to Bodypharm.
On August 11, Bodypharm contacted me again to tell me:
1. That the order will be delivered without problems.
2. That the product will not be damaged.
3.- I have written a review on Trustpilot that seems FALSE AND ARROGANT, and I need to delete it or they will contact their lawyer in Madrid.
Anyone who reads my initial review on Trustpilot can see that it is neither false nor arrogant, and that this review is due to Bodypharm asking me, "How was my experience with them?" when they haven't verified that I haven't received their product.
I had to purchase the medication from another supplier due to the delay and obvious lack of coordination, which is why I gave them one star.
29. Juli 2025
Antwort von bodypharm.eu
Hello, as you yourself wrote, you haven't received the goods yet and you're posting a 1-star review! The courier contacted you to deliver the goods regularly. They are in perfect condition because they were adequately packaged for transport and the heat. In fact, we've been shipping in the summer for years and have never had a problem. You ordered the goods on July 29, 2025, and the courier has already contacted you regarding delivery. Everything is in line with the times and terms and conditions on our website, which you approved by checking the box at the time of purchase. Everything is in order. We still don't understand the 1-star review. We ask you not to remove it so that other customers can see for themselves what we're talking about, which is NOTHING.
Antwort von bodypharm.eu
tk
Antwort von bodypharm.eu
Hi, you received the official courier tracking. If you want, we can publish it here too. Let us know.
Antwort von bodypharm.eu
Hi, what do you mean by misleading advertising? You know we only use Google Shopping and nothing else...what are you saying about Google being misleading? All our products have product information on the website with official composition data provided by the manufacturer. In the event of further defamation or accusation that we believe to be unfounded, we will notify you via our legal office in Paris
Hello!Thank you very much
Hello!Thank you very much! It was very nice to find a gift in the package in the form of samples. The goods were delivered quickly. Thank you, I will order again on this site.
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von bodypharm.eu
tks
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