Bono Hair-Hair replacement system factory Bewertungen 

I'm posting this review to warn potential buyers about my experience with Bono Hair. I placed a custom order for a men's hairpiece with very clear specifications agreed upon in writing and documented on an official custom order form. Every major requirement was completely ignored. I ordered a 16" unit with a tight 6mm Afro curl texture. What arrived was completely straight, loosely waved hair with zero Afro texture or coil. On top of that, the base dimensions were completely wrong. My order form specified an 11" x 9" base, but the unit they sent measured barely 9" x 7.5", making it completely unwearable. I also paid extra for custom length and rush delivery, yet the order faced major shipping delays only to arrive completely unusable. When I reached out with photographic proof, they acknowledged the curl spec in our chat history and agreed to issue a full refund once the piece was returned. They provided a prepaid FedEx return label. FedEx tracking confirmed the package was delivered and signed for at their facility on September 28. It's been nearly a week since they received the merchandise back, and they've completely stopped responding to my follow-up messages while withholding my refund. I'm now forced to handle this through payment disputes. Be extremely cautious when ordering custom work from this vendor. The quality control was non-existent, the product didn't match the order form, and their customer service went completely silent after receiving their product back.

It’s been great business experiences for couple years now since I found Bono hair. I have dealt with bad company before so this is definitely an upgrade. My clients love their hair system from Bono, they look great wearing Bono hair whether is Lace or skin technology.
Bono hair quality are amazing, their customer service are impeccable.
Anne , my sales contact from Bono pulled through with delivering solutions for my orders. So , thank you Anne. Hopefully your company appreciates you just as I appreciate you. Kudos to Bono’s management and production team. Hopefully you maintain the hair & service quality consistently. Cheers!!!

I was thoroughly impressed with this experience. The ordering process was smooth, and delivery was quick. The product is of truly superior quality.

I have been ordering hair units from Bono Hair for the past few years, and lately, I have been experiencing a very frustrating situation.

I ordered two units with their hair technician at the beginning of this year, 2025, and they took too long to come. I purposely ordered them in advance of my June trip so they arrive in time for me to cut one and wear it before I leave.

The two units I received were of different quality. I told their technician multiple times and sent lots of photos and videos to show the difference in quality between the two, but she kept telling me the quality was the same.
After 1 month of trying one of them, the unit lost a lot of hair, and the technician finally agreed to take it back when I sent photos of its condition so the factory could check the quality. I sent it back and kept asking for an update for months, until I heard back on September 4th that they would send me a new one and that it would take 8 weeks to arrive.

I reached out after those 8 weeks for an update, but she had been ignoring my WhatsApp messages for a month until they saw my review. I desperately need a new one because the unit I am using now has lost a lot of hair, too, and I need to replace it. Don't know why I need to keep following up with them all the time — it feels like begging.

I paid for the unit, and I did not receive a replacement for the one I returned. 12 weeks, and I did not hear anything, even though I was told the new one would arrive in 8 weeks.

I finally received the new unit on December 16, and their excuse was that they had made the wrong one. Well, the new one is entirely different from what I usually order! Less grey hair, even though I specified and requested 50% grey, it came with less than 40%
The unit is very dense and has wavy hair, unlike what I usually get, which is straight. Yes, I asked for a bit more hair in the crown, but they sent me one that is very dense.

I am very disappointed as I feel that they ignore requests and lose track of their orders. I lost trust in this company, and I don't think I will order from them again. I also don't recommend anyone buy from them.

Very unprofessional service and quality.

This company is the best ,good service and great products . I ordered BH1 0.08mm Wholesale Skin Hair System for Men Thin Skin Toupee Facto for my Husband 5 time already. My Husband love the hairs from this company so much, He do look younger since he have perfect hairs on him.. We will wont stop order the hairs from this company. Thank you so much for good customer care .

Firstly I purchased 2 x 100% virgin European hair system. Transaction was easy and I got the items quickly. On arrival they proved to only be 70 to 80% density. I complained and was told they were the previous model and to send back at my cost to have them exchanged for the current one. I kept one as I desperately needed a new one. I did a strand test and it proved to be virgin hair. On cutting though the hair stood out dramatically with crazy root lift. It proved unwearable. When the new system arrived the density was correct, but the test strand would only decolour using bleach and came down to a dirty greenish blond proving it to be coloured and not virgin hair. I feel totally ripped off. Do not trust this company. In my opinion they are not honest.

I don't believe the people that work here are serious. I've been interested in trying their product, since 2021, and have been unsuccessful all this time. I was dealing with a female that name begins with an "A" throughout, and her lackluster attitude is beyond lazy. She had no interest in wanting to help, so she is a business killer, and then assumed I wasn't wholesale, or wouldn't be buying enough, I'm not sure what her issue was there, as she assumed this completely on her own. Bonohair, moving forward, I'll be completely eliminating you from my list, thanks to this specificwoman, who'sname beginswithan "A". From CEO of (BHS) Best Hair Solutions.

ordered a system 80 per cent density and was sent an unwearable system with hardly any hair . furthermore customer services were not interested leaving me out of pocket and never had i received such low quality system and such a shameful non caring customer service. watch out