NOT impressed with ICB.
Really not impressed with ICB.
When you call customer services, the experience isn’t great. The staff I spoke to sounded completely miserable and, unfortunately, weren’t particularly helpful.
I recently took an exam and achieved 84% — just 1% short of the 85% pass mark. What I find particularly frustrating is that ICB won’t tell you exactly which questions you got wrong. Instead, you receive a report telling you which areas you should study further. For me, that isn’t particularly helpful when you’re trying to understand exactly where you went wrong.
The exam costs £94, but a re-mark costs £68, which, given the small difference between my result and the pass mark, doesn’t really seem worthwhile.
Overall, I’m very disappointed with the experience. I genuinely wish I had stuck with AAT.








