bottlebuzz.com Bewertungen 138

I placed an order with BottleBuzz on June 4th and paid extra for express processing and 2-day shipping. According to their own policy, if the shipping label isn’t generated within 24 hours, the express fee should be refunded.

That never happened.

I had to email them multiple times over several days, with no real response. Eventually, after almost a full week of silence and vague excuses, the order was finally shipped – late, of course – but the express fee refund is still missing.

It’s now the end of June, and I still haven’t received a cent back for a service that was clearly not delivered. Their customer support is painfully slow, evasive, and completely unhelpful. They take no responsibility for the services they promise.

A thoroughly frustrating and unprofessional experience. If you value your time and money, stay away from BottleBuzz. I will absolutely never order from them again, and I strongly suggest others do the same.

Reliable, accurate order fulfillment with packaging that ensures safe, undamaged delivery. Of several delivery options I have used (I no longer drive), this is by far the best.

I am very pleased. They did exactly what the promised. I highly recommend!

Ordered Champagne for family celebration and paid extra for speedy delivery - they quoted four days.
Not received yet 6 days later and they are ignoring emails about delivery. i suggest you look elsewhere

The order was easy to place and arrived in a timely manner. Everything was on point!

Easy, quick, and reasonably priced!

I’m 56 years old, Bottle Buzz is by far the worst company I’ve ever done business with with. They have had my money for 3 weeks. I keep getting these emails that say UPS has not provided a tracking number. I call them sat on phone for 20 minutes nothing. Their emails are all lies. DO NOT BUY FROM THESE PEOPLE!!!

Ordered from them and they told me my package was shipped but upon further communication the tracking info they gave me noted only a label had been produced. Took a month to get a portion of my order and still missing items and they are trying to say that I received it. This is continuing to be an ongoing situation I would not trust this company ever again. They are dishonest and slow

I placed an order and they kept deceiving me about the delivery with a tracking number that was not dropped off to the carrier for weeks after providing it. I am approaching 6 weeks with no delivery and lots of false promises and delays. I keep getting asked to rate my experience, hard to do with no delivery of product. The only positive is they kept responding to repeated emails , never with useful information, but they did respond. Maybe I will add a star if I ever see my order delivered.

Shipping is a little slow but otherwise very happy with purchase. So much more convenient than trying to find bourbons in the local stores.

Ordered two bottles of alcohol. Immediately asked bottlebuzz to cancel the order. They acknowledged I wanted the order cancelled and hours later processed and shipped the order anyway. They then shipped it without adding over 21 signature. Never received the package. Wrote BottleBuzz Numerous times and they blew me off. BottleBuzz did nothing to solve the problem. Horrible Customer Service. Do Not Waste Your Money. Filing a Complaint with the State of California for illegally shipping alcohol without adult signature required.

Excellent communication when I asked about my shipping concerns. Customer service is very important to me

Great selection, easy to checkout!

Purchase Aberfeldy 21 single malt whiskey for an anniversary gift. Excellent taste and very smooth. Shipping was quick, product arrived in 8 business days with no issues. Definitely recommend this business and product. Thanks …….

This is the second order I've made. The product and the wrapping of each bottle was excellent...but I had to inquire about the shipment and then it finally shipped.

Blanton was delivered in a timely manner but the Eagle Rare that I ordered at the same time has not been delivered. Sent several emails to BottleBuzz at first requesting a replacement for Eagle Rare. Now requesting a refund. Still waiting.

Great customer service! Item arrived in perfect condition! Shipping times needs to improve. Thank you!

Ordered a bottle of bourbon on December 27 as a gift and its March 25th and still have not received. I have called 5+ times (average hold time is 30 minutes) and emailed even more to get it addressed and all I get is promises someone will call me back to get this resolved. On my last call I was supposed to get a call back from a manager with a ship date because of my travel schedule and it never happened and is now shipping when I'm out of town and I'll have to pay for UPS to hold it. Honestly, unless your desperate, do not use this place. I would rather have gone through other channels to get this and would have paid more. Unbelievably bad experience.

Communication was great, delivery timely and product well packaged to insure against damage.

Didn't get what I ordered. Won't respond. Spent a bunch of money on a bottle of Blantons in an engraved wooden box for my father's 60th Birthday. I got a bottle in saran wrap in a cardboard box with a card that didn't even have the full message on it! Literally the card has two sentences and it cuts off in the middle of the third sentence. They never answer for the phone. Have sat on hold for hours. Don't expect ANY customer service and be prepared to get screwed. Never ordering from them again. Will definitely be doing a charge back on this thing.