Today I received by chair for the new office, as I'm putting it together I discover a fault. I login to the site where I brought it from and couldn't find support. I saw the chat facility. I sent mess... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had my chair only for a few months. Gas lift mechanism is shot. My chair now randomly starts to slowly sink when I'm at my computer. I've had people laughing at me in video calls as they watch me sl... Mehr ansehen
Unternehmen hat geantwortet
I initially was unhappy with my experience when I wanted to return a chair due to the courier. Boullies and the agent (Emma) I spoke to resolved my issue and was always in contact. They have fixed any... Mehr ansehen
Unternehmen hat geantwortet
Updated 11/3/26 A company that listens to its customers, and takes time to re design, based upon customer feedback. All I can say is well done & thankyou. The replacement parts were fitted in a ma... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.
Kontaktinformationen
Unit 39 St Olavs Court Business Center, Lower Road, SE16 2XB, London, Vereinigtes Königreich
- support@boulies.com
- boulies.co.uk
3,4
Akzeptabel
187 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Don't use the Chat Facility - you're wasting your time!
Today I received by chair for the new office, as I'm putting it together I discover a fault. I login to the site where I brought it from and couldn't find support. I saw the chat facility. I sent messages and photo's hoping for a quick response and resolution baring in mind the cost of these chairs, as it turns out after 3 hours I finally get a response asking me to contact support using their email address. What is the point of the chat facilty!!! The product is premium, but the box it comes in is cheap as old cardboard, not a premium box! It's like getting a nice new iPhone in a toothpaste box!
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Hi Christopher, thank you very much for sharing your feedback. We sincerely apologise that our support service did not meet your expectations.
We are sorry to hear that the plastic cover on your chair was damaged during transit. Once our support team received your message, they immediately arranged a replacement part for you.
Regarding our live chat process, we apologise for any confusion caused. The request to contact our support email was to ensure your case is properly recorded, reviewed by the right team, and handled with the most appropriate solution. That said, we understand that the transition from live chat to email did not provide the seamless experience we aim to offer.
We also appreciate your feedback regarding the packaging, and we have shared it with our internal team for future improvements.
Thank you again for your patience and for allowing us the opportunity to assist and address your concerns. Our support team has already been in contact with you, and we will continue working to improve our service process and provide a better experience for our customers.
Solid quality and reliable after-sales…
Solid quality and reliable after-sales service. Fast, clear, and they actually followed through.
1. August 2026
Helpful support team, rubbish driver.
The parcel was left in completely the wrong place, and I honestly have no idea what the driver was thinking. I had to spend quite a bit of time checking around and trying to work out where it had been left, which was frustrating and completely unnecessary.I contacted support and they were quick to respond and helped me go through the delivery details until the parcel was eventually located. The support team handled the situation well, but the delivery experience really let the whole order down. Three stars because the customer service was helpful, but the driver and delivery process were an absolute mess.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Hi Tom, thank you for taking the time to share your experience and for your kind comments about our support team.
We sincerely apologise that the driver mistakenly delivered your parcel to a neighbouring street, causing unnecessary frustration and inconvenience. As soon as we received your message, our team contacted the courier and requested that they locate the parcel and arrange redelivery. We’re relieved that the chair was ultimately delivered safely and without damage.
Please rest assured that we're always here to help, whether it's about delivery, the chair itself, or anything else. If you ever have any questions or concerns, don't hesitate to reach out. Thank you again for your patience and cooperation throughout the process.
going around in circles
Dealing with this chair has been an on-going struggle. First, the leavers were faulty and did not work. Numerous videos sent back and forth. Then sent new leavers, so the chair finally went down. However, it's too high, and am 5 foot 7, so not a short woman. Was told they can ship another part for additional price to make it 3 cm shorter. A chair that is too high for anyone under 6 foot?? If you have a few months to spare dealing with the faults, then maybe try, if not, best to look for other options. And don't buy unless at least 6 foot :).
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Hi Paula, thank you for sharing your feedback. We’re sincerely sorry that your experience with the EP460 has been so frustrating and that the chair has not met your expectations.
Inside each lever cover are two internal grooves that must be carefully aligned with the metal tabs before applying pressure. The fit can feel tight due to production tolerances - this is completely normal. To help with installation, every chair now comes with a printed guide in the packaging, along with a separate installation instructions email for reference.
We completely understand that being asked to provide several videos added to your frustration. The additional footage was needed to identify the cause accurately, avoid sending an unsuitable component, and provide the most appropriate solution.
The EP460 has a recommended height range of 5'7" to 6'3", with a minimum seat height of approximately 49 cm. While it does accommodate taller users, it's not designed exclusively for them, and 5'7" is well within its range. However, suitability can still vary depending on leg length and sitting style. We also offer alternative gas lifts in different lengths to accommodate various needs. If you'd prefer a different seat height, feel free to reach out to us at support@boulies.com.
Our after-sales team has already contacted you to provide further assistance. Thank you for your patience and for allowing us to help resolve these issues.
I've been really impressed not just…
I've been really impressed not just with the chair itself, but with the customer support team as well. They were open,honest, and genuinely helpful throughout - that level of service is what makes me want to stick with a brand. It's rare to find that these days,and it really does make a different.
11. Mai 2026
Comfy chair and professional customer…
Comfy chair and professional customer service. They responded quickly, understood the issue clearly and resolved it without unnecessary back and forth.
27. Juli 2026
Had my chair only for a few months
Had my chair only for a few months. Gas lift mechanism is shot. My chair now randomly starts to slowly sink when I'm at my computer. I've had people laughing at me in video calls as they watch me slowly drop down their screen. It is incredibly annoying having to continually stand up and raise my chair every ten to twenty minutes. I shall be organising for the council to pick this one up from the kerb soon. Replacing it with some generic office chair from an office supply store.
Also, If I'm honest the chair is rather hard and uncomfortable. At that price point I'd expect a bit more cushioning. Never buying online based on opinions of tech reviewers being paid a commission again. For one you can't try before you buy when buying online.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Hi Emma, thank you for sharing your feedback. We're very sorry that your chair has developed this issue after only a few months. A chair shouldn't sink during normal use, and we completely understand how frustrating and disruptive this must be.
Your chair is fully covered by warranty, but we haven't been able to find your order from the information in your review. Could you please email us at support@boulies.com with your order number and a short video showing the issue? Once the faulty component has been confirmed, we'll send out the replacement and do everything we can to get this sorted for you.
Regarding the seat cushioning, we understand that comfort and firmness preferences can vary from person to person. While our chairs are designed to provide ergonomic support for long periods of use, we appreciate that the ideal level of cushioning is a very personal preference. We will also share your feedback with our product team as we continue to improve our products.
Once again, we sincerely apologise for your experience, and we truly appreciate the opportunity to put things right for you.
Great Customer Service & the Right chair
Great Customer Service & the Right Chair
I initially picked a chair based purely on how it looked, but after realizing I needed something that could actually handle long hours of working from home, I decided to exchange it. That's where Jeff came in.
He was brilliant – really took the time to understand what I actually needed and helped guide me toward a chair that's both functional AND looks great. As they say, form follows function, and that's exactly what I got.
The whole process was smooth and hassle-free, from the initial query through to arranging the pickup and delivery. Jeff's customer service was top-notch.
Highly recommend Boulies Chairs if you're looking for an ergonomic chair that doesn't compromise on aesthetics. Couldn't be happier with my new Aura in Charcoal Grey.
24. Juli 2026
Bewertung ohne vorherige Einladung
Some issues but customer service was excellent.
I have purchased the ergonomic chair and the Master chair from Boulies and both chairs are well built and sturdy. I did have some issues with EP460 and its gas lift but this has been resolved. The customer service is a little frustrating in that you cannot talk to anyone and it is all done through email. They are very efficient at responding to emails and have kept checking back with me to see that my issues have been resolved.
The only criticism I have of the EP460 chair is that the metal bas does squeak a little when moving, The one piece composite base that features on the EP200 (which I was sent as part of the gas lift replacement) is a far more functional base and has no squeaking as is not screwed together.
To summarise: customer service is excellent and the products represent good value for money.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Hi Chris, thank you for taking the time to share your feedback. We're glad you found the chair comfortable, but we're truly sorry that your overall experience did not meet your expectations. We sincerely apologise for any inconvenience caused.
Once you informed us, our after-sales team arranged for the missing handles to be sent to you as soon as possible.
We completely understand it was frustrating to be asked for videos and to reinstall parts. In some cases, the height adjustment may not work correctly if the gas lift and tilt mechanism are not fully secured during assembly, so our team suggested reinstalling them first. The additional footage was requested to help us identify the cause more accurately, avoid sending the wrong replacement part, and provide the most suitable solution.
Thank you for your patience and cooperation. We really appreciate you sticking with us throughout the process, and even placing another order - that means a lot to us.
We truly value your feedback on the support experience. We've shared it with the team and will continue working to make our communication and support process clearer, faster, and more straightforward.
Don't buy unless you're at least 5ft 6. ** Updated **
Received my Master Max yesterday, and put it together today. Order process, delivery, packaging were all good, no issues there. The chair itself is solid, appears to be good quality, and the instructions are easy to follow. There's quite a bit of movement in the gas lift bit, so the chair has quite a bit of wobble side to side. Nothing that makes it un-usable, but more than I would expect or have had with any previous chairs. For me though, the fatal flaw is that my feet don't touch the ground. I'm a fairly standard height, 5.4ft, not especially short but even with the chair as low as it will go, I can't place my feet flat on the floor, they hover approx 2inches above it. For that reason, I'm going to have to return the chair. I will update my review once I've gone through that process as from previous reviews, I understand this can be difficult.
**Update 4/8/26 **
I can't fault Boulies customer service. I fully accept that me buying the wrong size chair was an error on my part not theirs, and they've been exceptional at contacting me unsolicited and sending me a new lifter so I can lower the chair and touch the floor. Props for that! The chair itself though, now I've had it for a couple of weeks, I'm still not thrilled with. And I should be thrilled with it at this price point. It's too wobbly (there's too much movement side to side), the armrests have way too much movement in them - I can move them side to side a lot while 'locked' in place, and despite the screws being in the exact same place, and the base of the seat being fully centred, the distance from armrest to the base of the seat is uneven meaning one arm is closer to the body than the other. To paint a picture, the armrest on my right touches the seat pad and I can't get a finger between them, and the one on the left I can fully get two fingers between them. This means that I find myself unconciously 'twisting' during the day and the combination of all these issues mean I never sit straight on or feel particularly secure. Honestly, really disappointed. I was going to return the chair, but now see in their return policy that I have to use the original box. (Not sure that's UK consumer law compliant??) So, now I have a chair I paid far too much money for that I can't return. The customer service is great, the product-not so much.
** Update 5/8/26 **
Bouiles CS reached out again, but this time they've ignored the issue about the original box needed for return, and want me to take pictures/videos of the issues. I don't want the chair at this point. I don't believe a new chair should have these issues straight out of the box when correctly built, which suggests it's not fit for purpose. I've also done some checking on the law. They cannot legally refuse a return not in the original box so I will be packing up the chair and sending it back. I'll update when/if I get my refund. **
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Hi Kerry, thank you for updating your review and for your kind words about our customer service. We're truly sorry that the Master Max has not fully met your expectations
Regarding the side-to-side movement, the Master Max uses a multifunction tilt mechanism, so a slight degree of movement can occur while seated. If the movement becomes more pronounced over time, a screw or fitting may simply require tightening, and our support team can provide the relevant guidance. The armrests are constructed with a metal frame and feature locking mechanisms for added stability, so significant movement is not expected under normal use.
That said, we understand that the chair may not be the right fit for you. We offer a 14‑day return policy, and our team hasn't previously noted a return request from you. To request a return, simply contact us at support@boulies.com. If the original box is no longer available, the chair will still need to be disassembled and securely packed in a suitable box so that the courier can transport it safely back to our warehouse.
Thank you again for your detailed feedback. Our support team remains available to provide the necessary guidance and further assistance.
Good customer service
I initially was unhappy with my experience when I wanted to return a chair due to the courier. Boullies and the agent (Emma) I spoke to resolved my issue and was always in contact. They have fixed any issues or problems and the refund was issued
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Thank you for taking the time to share your feedback. We’re sorry for the frustration and confusion caused during the return process.
After you informed us that the chair had been collected, we checked the relevant tracking information. However, the destination shown was not our returns warehouse. We then confirmed that the DPD collection reference provided by Boulies had never been scanned or used.
Following further communication, an alternative tracking number was provided. Although this showed a parcel as delivered and signed for, the delivery destination was again not our warehouse. Based on the information available, it appears that the parcel may have been handed over under a different return label or consignment. As our authorised collection reference was never used, we have no valid tracking record for the Boulies chair and have been unable to confirm where it was delivered.
Despite this, our after-sales team became involved immediately and has continued working with DPD to trace the parcel and investigate what happened. The courier investigation remains ongoing. Nevertheless, in consideration of the frustration caused, we have chosen on this occasion to absorb all associated costs and losses, while continuing our efforts to locate the missing chair.
We understand that this situation has been frustrating, but we would like to clarify that our team has not refused to help. We have remained actively involved throughout and will continue following up with DPD regarding the missing return.
Doubt there's better for the price & Customer Service deserves a special shoutout (thank you, Emma!)
You really can't get a better chair for this kind of money, the product itself feels sturdy, comfortable and has all the features I expected, the colour matches the product photos & the chair itself has been very comfortable. The packaging could be improved but it's clear recycling materials is a goal of theirs and everything arrived just fine, so I'm not too fussed.
Wanted to leave a review specifically for the Customer Service at Boulies (Emma), they are quick to respond and offer solutions to any potential issues (mine was product wheelbase not matching product photography on website as it was a newer model). Emma was immediately on the ball, gave advice when I asked for it RE the casters and was friendly, helpful and prompt with her responses.
It's the kind of customer service that keeps me using a brand, even if there's a better alternative at a similar price point, I know Boulies customer service will give me more confidence in them actually sorting any potential issues and that's extremely valuable in the long run.
9. Juli 2026
Bewertung ohne vorherige Einladung
First chair lasted 6 months and the…
First chair lasted 6 months and the fabric wore out and split. Baulies were great and replaced the worn base. Then the arm rest broke off and thwe sent me a new arm. 3 years laster the arm rest broke off again and the fabric is totally shot. Not a long lasting chair Im afraid.
Addendum
Within a few hours, Boulies sent me an email and offered to send me a new arm wrest. I must say that's AMAZING customer service! I'm blown away to be honest. Upping my rating based on this alone! Chair is very comfy so I'm very happy.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Thank you for updating your review and for giving us the opportunity to help.
We’re sorry that your experience with the chair has not always met your expectations, and we truly appreciate your patience and understanding. We’re pleased that our support team was able to respond promptly and arrange a replacement armrest for you.
It’s also great to hear that you still find the chair comfortable overall. Your feedback is genuinely appreciated and helps us continue improving both our products and customer support.
Thank you again for your continued support.
Disappointing
Poorly packed when originally delivered with various bits loose in the box and as a result the main lumbar support handle was snapped. Replacement sent and fitted.
Very excessive wear developed between main shaft and tilt mechanism within a few weeks of use. Various suggestions from customer service (which involved dismantling and re-building the chair on several occasions) before a replacement tilt mechanism supplied - which did fix the fault but wasn't an easy retrofit and required taking the chair to pieces AGAIN plus lots of force and a large hammer.
Chair was always a bit creaky from new but this got worse and worse to the point it interfered with Teams calls. Apparently there is now a redesigned part available to fix the (known) fault but I was fed up of dismantling and rebuilding the chair at this point and opted for a refund (which took some pushing to achieve).
In addition to the faults above, the chair is not that comfortable and adjustment is poor as everything is at the limit of travel (lumbar support, seat base etc) to get any sort of "normal" seating position (very average male dimensions!).
Customer service are generally quick to respond but you never feel like you're talking to a real person - suspect 90% of comms are generated by AI (albeit reasonably well).
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Thank you for taking the time to leave such detailed feedback. We genuinely appreciate it, and we’re very sorry that your experience with the chair fell short of expectations.
We completely understand your frustration, particularly with the condition of the packaging upon delivery. Although the packaging is designed to protect the chair during transit, we’re sorry that it arrived in an unsatisfactory condition and affected your initial unboxing experience. Our support team arranged replacement parts to address the damage reported.
Regarding the creaking sound, this can sometimes be related to the connection between the gas lift and tilt mechanism. We understand that checking and reassembling parts is inconvenient, and we sincerely appreciate your patience while working through the troubleshooting steps with us.
To reduce any further inconvenience, we also arranged an updated replacement tilt mechanism in an effort to improve the chair’s performance and your overall seating experience.
We’re sorry that, despite the support and replacement parts provided, the chair still did not meet your expectations for comfort and adjustability.
We also acknowledge your feedback that our communication felt impersonal. Your comments have been shared with our team and will help us improve the way we explain solutions and support customers throughout the process.
Thank you again for your patience and for giving us the opportunity to assist.
Beside a decent customer service…
Beside a decent customer service there's not much to talk about the chairs bought the ep200 2026 edition waited longer because of back order, when received the chair while assembling noticed the seat cushion had like a burn mark of softs contacted customer service and got a replacement within 2/3 days after assembling the chair it self noticed that the quality is lacking when paying just above £200 you expect some kind of quality better than (made in china), headrest seems completely useless and wobbly my height is 187cm and the chair is just to small for my body frame after 2 days of using the chair it started squeaking annoyingly and decided to return the chair as it was less comfortable than my noble chair that is 5 year old, at first they wanted me to pay £30 to return but managed to get a full refund. To sum it up beside a decent customer service there's not much there.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Thank you for your honest review. We truly appreciate your feedback, and we’re sorry that the EP200 2026 did not meet your expectations in terms of fit and overall experience, particularly after the wait for your order.
We’re also sorry that the seat cushion arrived with a mark. This should not have been present, and our support team promptly arranged a replacement after you contacted us.
We understand your comments regarding the chair’s size. Although the EP200 is designed to accommodate a range of users, comfort and fit can vary depending on height, body proportions and sitting preferences. For users who require a larger seating area or different support dimensions, models such as the EP500 or Master Max may offer a more suitable fit.
Thank you as well for providing a video of the squeaking sound, which helped our team assess the issue more clearly. This type of noise can sometimes be related to a connection point or component requiring adjustment, and our team was ready to arrange the appropriate solution.
As the chair was not suitable for you, we arranged a return and collection process intended to minimise the inconvenience and make the return as straightforward as possible.
We’re grateful that you gave us the opportunity to assist. Although the chair was ultimately not the right fit, your feedback has been shared with our product team and will help us continue improving both our products and support.
Thank you again for your honesty, and we wish you all the best in finding a chair that better suits your needs.
Master Rex
Purchased a Master Rex from Boulies in May 2025. The chair is top notch. Im suprised reading other negative reviews on here as i found the build quality and customer service absolutely 1st class. My chair gets A LOT of use. im in it easily 10 hours a day on and off.
My first need of customer service was totally my fault, having ordered the short stack main leg for my chair. I went online an ordered the longer leg and fitting tools to change it over. when it arrived, it was the same size as the one installed so contacted them and Jeff immediately sent me out an xl version which was brilliant. i asked if they wanted the original one returned and they declined, to save me the hassle of returning it. This entire misunderstanding was my fault and they dealt with efficiently and professionally.
The second time i needed help, was earlier this month (1 year after buying the chair) i had noticed a small lump on one side of the chair, i believe caused by a bit of cord or knotted cord finding its way onto one of the internal support straps. I contacted them to enquire what it could be and after a couple of fast emails between myself and Emma identifying the problem area, she arranges a new base cushion to be sent out, which received promptly after a couple of days.
I would note, that the quality of the seat cloth and comfort after 1 years continuous use is unreal. it could still be sold as brand new. it doesnt even look like there is any perceivable wear in any of the pressure points. there are no frays, discolouration, or stains (and ive knocked a cup of tea or two over myself while sitting in it). i was trying to upload a picture of the cushion as evidence of the build quality even after a years use but was unable to on trust pilot.
The customer service team are a credit to the company and its breath of fresh air receiving this quality of service (and quality of goods) in an age where both these values seems to be sacraficed for profit.
I will be buying from Boulies again and couldnt recommend the company enough to others.
13. Juni 2026
Bewertung ohne vorherige Einladung
Poor Quality and Poor Customer Service
Spent a lot of money on the EP400 chair. I only use the chair <3 days a week and don’t weigh a lot. After <1 year of use the fabric on the chair is frayed and severely worn. Then after around 14 months the metal leg of the chair completely sheared off. I contacted Boulies on the assumption it was a faulty product and was told it was out of warranty so they weren’t interested. I was left having to buy multiple replacement parts which again were very expensive.
High price items but they are poor quality and customer service is terrible.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Thank you for taking the time to share your feedback. We’re sorry to hear that the chair did not meet your expectations over time, particularly regarding the fabric wear and the issue with the base.
We would like to clarify the support provided in this case. Your EP400 was purchased in March 2023 with a two-year warranty, and you contacted us after the warranty period had ended. Although the chair was no longer covered, our support team still offered a replacement base at a reduced price as a goodwill solution.
We’re sorry to learn that you remained dissatisfied after our previous communication. We would have welcomed the opportunity to review the matter further and explore whether any additional assistance was available.
Your comments regarding durability have been noted and shared with the relevant team as part of our ongoing product review. Please feel free to contact us again if you would like us to revisit the case.
The EP200 is soooo bad. Cheap, back problems, creaky, terrible
The EP200 chair is one of the worst things I've ever bought. Complete rip-off. So bad that it's actually CAUSED back problems. The quality is so bad that it's been creaking since it was about a week old, the 'back support' was designed by the devil himself, to destroy your back. The head rest is in the way all the time, leaving your head unable to be positioned correctly, and the materials are cheap. NEVER AGAIN. Go for another brand NOT BOULIES. When on their own website just filter the reviews from "lowest rating" and you'll see a lot of people saying the same stuff.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Thank you for sharing your detailed experience with the EP200 chair. We're truly sorry to hear that it has caused you discomfort and frustration. That is certainly not the experience we want any of our customers to have.
Please allow us to clarify a few features of the EP200 that may help address the issues you mentioned:
1. Lumbar support: The EP200 comes with a built-in adjustable lumbar support that can be moved both vertically (up/down) and horizontally (forward/backward). Most of our customers find this sufficient for daily office use. If the built-in support still does not suit your sitting posture after adjustment, an additional lumbar cushion is available for those who prefer a different type of support.
2. Headrest: The headrest is also adjustable. You can move it up/down and adjust its angle to find a comfortable position. If you find the headrest gets in the way, you can actually remove it completely. It is attached to the backrest with screws, making it easy to remove and reattach as needed.
As comfort and body proportions vary from person to person, our support team would be happy to review your setup and offer more specific guidance. Please contact support@boulies.com with your order number and details of the areas causing discomfort, and we will work with you to find the most appropriate solution.
We truly appreciate honest feedback like yours, as it helps us improve our products and better support our customers.
Thank you again for your honest feedback and for giving us the opportunity to assist.
Looks nice, don't last - Don't waste your money
I think it would be hard to find a worse chair than this.
The seating was torn after less than a year of use. They have sent out a new cushion under warranty but it was a real challenge to swap the old out. I also asked them to send over the plastic covers for the sides as it is impossible to get them off without scratching them. Not only they didn't send these, they have not sent any instructions out either and obviously you have one screw that is at least double the length so you have to remember where that goes while braking your arm trying to position the back rest to the seat (there is a reason the seat comes assembled when you purchase it first).
On top of that the arm rest is just unusable without additional 3rd party cushions.
Don't get me wrong, the materials are nice to look at, but most cheaper chairs would pair this in durability and I dare to say even in comfort.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Thank you for your honest feedback. We’re very sorry that the chair has not fully met your expectations, and we appreciate the opportunity to address your concerns.
Regarding the seat cushion, we apologise for the issue you experienced. Your case has been shared with our product team for review. A replacement cushion has already been arranged, together with installation guidance by email. If you need the instructions resent or would like further assistance with fitting the part, our support team will be happy to guide you through the process.
We have also provided guidance regarding the side covers and will continue to assist should any related parts require attention during the replacement.
Regarding the armrests, we would like to understand which aspect is causing discomfort, such as the height, position or firmness. Please contact us directly with a little more detail so that we can recommend the most suitable solution.
Thank you again for giving us the opportunity to help. Our after-sales team remains available by email and will continue working with you towards a satisfactory resolution.
Excellent chair
Updated 11/3/26
A company that listens to its customers, and takes time to re design, based upon customer feedback. All I can say is well done & thankyou.
The replacement parts were fitted in a matter of minutes, the footrest extension stop issue is now fixed. The chair is extremely comfortable & relaxing, not sure how I put up with my last chair for so long. The quality is extremely high, you can tell a lot of thought went into the selection of materials. I went for fabric, which i do not regret.
The previous footrest travel limiter relied upon 2 "O rings" to stop the travel, the updated design is perfect.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Boulies
Thank you so much for taking the time to update your review. We truly appreciate your honesty and patience throughout the process.
We’re pleased to hear that the replacement parts have arrived and that you find the chair comfortable and well made overall. We also appreciate your kind recognition of our customer service team’s efforts in assisting you.
We understand that waiting for replacement parts can be frustrating. Some parts may require international delivery to ensure they are fully compatible with the specific chair model, which can occasionally result in a longer delivery time than expected. Thank you for your understanding while we arranged this for you.
We also greatly appreciate your feedback regarding the footrest design. Your comments have been shared with our product team and will be considered as part of our ongoing product development and improvement.
We fully agree that after-sales support is an important part of the overall purchasing experience, and we’re grateful for the opportunity to assist you.
We hope the replacement part continues to perform well and improves your experience with the chair. Thank you again for working with us and for helping us improve.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.