Boxman 

I will not be ordering from you in the future. I have never heard of a company that you can not return product for a different size. So my granddaughter wasted her money on your product that she can not even wear!! I will be turning you in to the BBB. very disappointed in you business!!

Easy to set up! Will definitely use again!

Do not trust Boxman. I had my stuff disappear in their storage(a TV, case and expensive vase all went missing) and now they are not answering e-mails or just saying they are looking and nothing is done at all!. I paid for 1.5 years and this is what they do. Disgusting service.

They are thiefs. I doubt it this company even exist anymore, they’re probably bankrupt and now just a zombi company that trying to pay their debts by over charging remaining customers. Awful company with zero ethics. I have got my stuff returned after 2months requesting everyday (they still charged me during this time) and 4 months passed thanks god ive got my stuff back fine but they still charging my card and they keep doing it. Please avoid this company it’s overpriced anyway. One star is too much for them

We have used Boxman for several years. Their collection and delivery are prompt and accurate and our boxes have come back in good condition just as they were stored. I wish it was easier to contact Boxman with small queries eg invoicing

I'm having the same issue as most ppl here. Money for final boxes delivery taken but no contact from them. It has been 10 days now. Cold someone post if at the end they managed to contact them/have some explanation? my boxes are not listed anymore on their website either.
Thanks for every suggestion.

Stay away. I am not able to re-collect my items. The systems says there's a problem with my account.They don't answer to the phone and it took ages to answer to the email.

DO NOT USE THIS SERVICE UNDER ANY CIRCUMSTANCES!

Customer service is non-existent. I paid for my stuff to be delivered back to me and it hasn’t turned up. Nobody answer the telephone at any time of the day. Slow e-mail replies.

It is a shambles

They are dishonest. I have paid every month. They confirmed in writing they would return my items. They never arrived. Don't answer their phones and lie. Never do business with these people.

They lost a piano. How they hell do you loose a piano?

Other breakages and losses. Communication has been painful - slow and unhelpful.

As per T&Cs they will not compensate us for the piano (or anything else) beyond £100. Do not use this company.

They took months to return my boxes and weeks on end to reply to calls and emails. Look for an alternative.

I'm not going to give them just one star because they did exactly what they promised to do: they picked up my stuff, stored it for seven months, and returned it all undamaged. However, as others have written, for much of that time they weren't answering the phone and they were barely replying to emails. If you're so uncommunicative that people online are speculating that you might have gone into liquidation – and you do absolutely nothing to give your paying customers peace of mind, even though in many cases you are in possession of their entire lives – then you definitely shouldn't be in the storage business.

Do not use this company to store anything. I foolishly trusted them with 4 cases in July and asked for them to be returned in December. They only delivered 2 back to me and claim to have lost the remaining cases. They do not answer their telephone and only respond to emails after several reminders. They eventually returned one of the cases Whig by this point was damaged the whereabouts of other remains a mystery.
I have not been compensated for the damaged case or the one that they claim was lost. They now refuse to communicate with me.

I can only strenuously advise that this company is avoided at all costs.

How would you feel if someone broke into you house and stole your belongings and furniture? Because that is exactly how your customers feel, Boxman!
I have been contacting, chasing, begging you since last September. 5 months! You left me 2 months in an empty house! You had ALL my clothes, ALL my shoes, ALL my kitchen/ bathroom/ bedroom stuff, my books/deco, bedframe, shelves etc EVERYTHING!
2 months with nothing because you decided that the shipment of my belongings was not your top priority.
8 months later I finally managed to get my desk back, the last missing item. It cost me 200 pounds to purchase that desk and Boxman charged me like 2 items for 15 months to store that desk. And now I understand why Boxman was so reluctant to ship it and why they were repeating the desk could be broken during the shipment; that's because they shipped it already broken.
Boxman broke my desk and shipped it like that, and they are happily washing their hands of any responsibility.
Boxman you are the worse, cheapest and less professional company I have ever dealt with.

I stored 6 boxes back in July 2017 and received them in early January 18. I received all my boxes. I though the service was very convenient for us as we don't have a car. The driver collected the boxes on time and I liked the fact that he sent me a text telling me he was on his way and I could track his journey.
I was very anxious after seeing all the negative reviews but relieved when I got all my boxes back. The driver was just 30 minutes late and he sent me a text and I could track his journey.
I would love to see this company doing well as it's a very convenient way to store stuff.

Just had an absolutely shocking experience with this terrible business. The worst customer service I have ever experienced in my life - would be laughable if it hadn't cost me so much money. Hard to know where to begin, but here we go:
A number of items have been destroyed beyond repair
A number of items badly damaged
Numerous items missing, including, bizarrely, parts of sets e.g. they have returned my sofa to me absolutely filthy and black, and minus a cushion! Also an expensive patio set has come back with two chairs, but no table. A number of items with sentimental value are missing, who knows whether they will turn up. How the hell these jokers are even in business is beyond me. It is like they have actually made an effort to lose and damage as much of my stuff as possible. Risible. Needless to say I'll be demanding all my money back and suitable compensation. Avoid this company like the plague.

Echoing the other reviews - this company is terrible at comms. Would give 0 stars if possible.

I managed to get my Box returned to me by doing the following:

1. As no one answers the phone during their office hours - call outside these and leave a message with your Box number and phone number. Do this at the end of the day and just before their office hours begin.

2. Send a message via their website and not your own email.

3. Call this number instead of their generic number - and again leave a message - 02034345695 - I got a call back within a few hours and my box was delivered a few hours later.

Suffice to say I will never recommend anyone uses this company in the future and if you have a Box with them - get it out as soon as you can to be on the safe side.

I got everything back, eventually. Several pieces of furniture had dings and dents, two plastic crates were broken/crushed (the contents appear okay though upon inspection.) They lost my things several months ago and I had a terrible time getting in touch with them. In the end they offered to deliver my things back for free, but still charged me for storage the whole time my items were lost (which I would have asked to have been retrieved sooner if I could...) The only reason they get two stars instead of one star is that once someone eventually answers your emails the customer service is a positive experience.

I ended up visiting their warehouse a few months ago to try and talk to someone and to my surprise the warehouse was completely empty, save a palette that was being loaded up with a few boxes. Apparently they lost the lease on their warehouse and were in the process of moving everything to a different warehouse while trying to keep the business running but were relying on short staff and their existing fleet to make the transition. In the process they lost track of my belongings and several other people's (apparently.) I hope for their sake that they're more organised now.

The company appears to be in liquidation. Emails or phone calls are not being answered. They say they are trying to work out a resolution, but all they seem to be doing is delete any comments left on Facebook. Taking this to the Serious Fraud Office.

DO NOT USE THESE SCAMMERS FOR ANY REASON

We have been waiting on our items back from around 2 months now. They don't reply to any emails or answer the phone. Anyone considering them honestly don't.