i ordered something online,i returned it & it’s been 15 days i haven’t got my refund & i tried to text them for 3 days STILL no feedback,i’m so disappointed in them 💔💔💔💔💔💔💔💔💔💔💔💔💔💔
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent customer service!! .Its very comforting to buy from a supplier that shows you that they really care about your satisfaction. I'm also happy with the quality of the shoe I purchased from Bran... Mehr ansehen
Unternehmen hat geantwortet
Maeshree made me feel like the most important person on this planet when I needed a shoe only their store had and they were 600 plus kilometres away but it reached me in one working day. Absolutely am... Mehr ansehen
Unternehmen hat geantwortet
Funny how i thought it wasn't real, i just took my chances but i have received my parcel and to be honest I'm really happy with the service,, what threw me off a bit was when i had to write my home ad... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Leading Branded Footwear and Clothing Fashion Retailers. 👌Branded footwear & clothing 🚛We deliver 🛍️Shop Online or on Whatsapp
Kontaktinformationen
20 Industrial Road, 4240, Port Shepstone, Südafrika
- 0396820962
- info@brandzz.co.za
- brandzz.co.za
4,3
Hervorragend
562 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
An absolutely wonderful experience!
An absolutely wonderful, pleasing and customer centric experience .... that was so unexpected. Their efficiency, effectiveness, service and delivery was impeccable. Maeshree, who handled the entire experience from online request to final delivery, is simply put, an example and role model for what a customer experience should be. I'll buy again and again from Brandz - because of her. THANK YOU Maeshree!
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Brandz
Good day Mr Ellis
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.
Thank you for shopping with Brandz.
Kind regards
Online Team
Purchase and Exchange procedure
I'm thoroughly impressed with Brandzz's products and services! The jacket I received is top-notch - the quality is exceptional, and the design is fantastic.
What truly sets Brandzz apart, however, is their customer service. Initially, I had to exchange the jacket for a different size, and I was a bit apprehensive about the process. But the team responded promptly to my email, showing eagerness to help and making the exchange process seamless.
Their dedication to customer satisfaction is evident, and I appreciate the effort they put into ensuring I'm happy with my purchase. I'll definitely be recommending Brandzz to friends and family and looking forward to future purchases!"
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Brandz
Good day Ntando
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.
Thank you for shopping with Brandz.
Kind regards
Online Team
Taking 3 working days before shipping…
Taking 3 working days before shipping is unreasonable.
You should add more overview of the product. Atleast 5 clear pictures.
27. April 2025
Antwort von Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According to our records you ordered on the 27 April 2025 at 10:13am, your order was dispatched to you on the 02 May 2025. Thereafter you took delivery on the 05 May 2025 at 10:12am.Taking in consideration the public holidays and weekends, you received your order within 4 working days.
Regarding the product overview/pictures , we have a full length and a picture of the design, which shows the actual product. We welcome any suggestions you may have regarding the above.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
Antwort von Brandz
Good day
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service.
Thank you for shopping with Brandz.
Kind regards
Online Team
This was my first experience and you…
This was my first experience and you guys made it the best i got Excellent Service, keep it up..........
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Brandz
Good day Nancy
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service.
Thank you for shopping with Brandz.
Kind regards
Online Team
Been buying from Brandz since 2023
Been buying from Brandz since 2023
The best of the best ❤️✊🏻with specials all the time and sweet discounts
I highly recommend them to anyone ✅😊hopefully they’re great services will continue for decades to come 🙏🏻
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Brandz
Good day Nikki
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service.
Thank you for shopping with Brandz.
Kind regards
Online Team
What a pleasure to shop
What a pleasure to shop!
Excellent and super fast customer service and great specials and offering!
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Brandz
Good day Nicolette
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Great customer service
Great customer service, as always. 🤗
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Brandz
Good day Dimpho
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Very Friendly and fast on communicating
Very Friendly and fast on communicating with their clients via phone calls and WhattsApp.
I received my order earlier than i expected their service was great it was my first time buying on them but can assure won't hesitate to come buy from them again.Thank you so much keep up the good work😊
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Brandz
Good day,
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
shoes
Happy with the product but the box was totally destroyed. you could perhaps use bubble wrap or put it in a bigger box
25. April 2025
Antwort von Brandz
Good day Davron,
We appreciate your feedback and your review is greatly appreciated and your suggestion has been noted. We do apologize for the damaged box, which could have occurred whilst on delivery. If there is anything else we can assist you with, kindly reach out to us.
Kind regards
Online Team
I am completely satisfied with my order…
I am completely satisfied with my order from Brandz; it arrived without any delays. I confidently recommend you to others! As online best customer service. Trust me.
25. April 2025
Antwort von Brandz
Good day Khutso,
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Fast reply and good customer…
Fast reply and good customer service.Hopefully one day i get a voucher been buying for a while now but overall great service.
26. April 2025
Antwort von Brandz
Dear Valued Customer,
We thank you for your feedback, and hope to keep meeting your expectations.
Thank you for shopping with Brandz.
Kind regards
Online Team
Processing and delivery
I am very satisfied with the shoes that I ordered. They fit very well. In my original review I commented on delivery times, and I received a reply from Brandz. Thank you. I do understand that it states that delivery can take 5-10 workdays and I fully understand that it's your policy. I will order from Brandz again, but this time just more in advance.
24. April 2025
Antwort von Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched.
Thank you for understanding that delivery can at times be delayed/take longer due to distance. having tracked your order, it is now ready for collection by you.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
We don't receive or orders in time
24. April 2025
Antwort von Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 22:26 pm, your order was dispatched to you on the 29 April 2025. Taking in consideration the public holidays.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
Order process was good
Order process was good. The delivery is taking too long to arrive. It's been over a week
24. April 2025
Antwort von Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 11;37am, your order was dispatched to you on the 29 April 2025. Taking in consideration the public holidays. We did also send you a WatsApp message to clarify the delivery address, however there has been no response. We have dispatched your order via Fastway courier.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
badd
I'm not happy at all cos I have been waiting for more than 5 days I didn't get any communication I only got after 5 day that my parcel is being shipped
24. April 2025
Antwort von Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 20.05pm, your order was dispatched to you on the 30 April 2025. Taking in consideration the public holidays, it was 4 working days.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
Antwort von Brandz
Hi Tshepho, we at Brandz pride ourselves on service delivery. Kindly let us know what issue you have had and we will gladly assist. Our records do show we have been in contact with you today as well, regarding the delivery method of your order.
Looking forward to being of assistance.
Kind regards
Online Team
Tracking delivery
Based on delivery you said 5-10 days but it took 13 for the delivery to reach me.improve on that pls
26. März 2025
Antwort von Brandz
Good day Banele,
Thank you for your order.
We confirm we received your order 26/03/2025 @ 8:50 pm and your order was delivered on the 07/04/2025 @ 11:12 am, within 8 working days and within the stated 5 - 10 days stipulated on our website.
Regards,
Online Team
Excellent👌
I'm happy with communication and service. I received the original of what I ordered and my heart is content. This company has gained a customer.
25. März 2025
Antwort von Brandz
Good day Sinethemba,
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Antwort von Brandz
Good day Boitumelo,
We thank you for your feedback, and we hope you enjoy your purchase
Thank you for shopping with Brandz.
Kind regards
Online Team
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