Brentacre Insurance Bewertungen 

1 246
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great company to work with previously used them for my America pickup and will again once back on the road Staff super friendly and easy to talk to Now insured my Porsche Boxster with a very com... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've used Brentacre for many years to insure my campervan and modified vehicles. They're helpful and genuine, the staff are friendly and understand. Their pricing is good,I feel like they want to get... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was recommended by multiple people and all I can say is they were amazing, such an easy company too deal with it’s night and day against all of my previous insurance companies I’ve used . The... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Never had to claim so can't comment on that but I have been with Brentacre for years and always appreciated their personal service. They are perfect for my needs (DIY campervan with some business use... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Versicherungsmakler
  2. Versicherungsagentur

Vom Unternehmen geschrieben

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

1246 Bewertungen

5 Sterne
4 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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4,9

Alle Bewertungen

(1 246)

219 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Brentacre; the best go-to for Modified Vehicles

Called up Brentacre and within minutes, I got a quote that was 1k less than the highest I reveived from other places and no requirements to installed an immobiliser/ tracker which I would also have to pay a subscription fee for. Yes it came with the caveats of a limited mileage but this is not a huge problem for me.

Lewis who i believe to be the individual over the phone, was quick, efficient and incredibly easy to chat to.

He explained which documents I would need to send, where to send them and which online forms to fill in. Form fill in process could not have taken longer than 15 minutes.

I will definitely be using Brentacre again.

8. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic from beginning to end

As someone new to finding their own insurance the team have guided me through the process, been supportive and patient and prompt in their response. It can be stressful starting up on your own as a driver and they have been exceptional in their customer service.

9. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This is a UK based insurance broker

This is a UK based insurance broker, who have a passion for the vehicles they are dealing with we now how two vehicles insured with them, one is a slightly modified car and the other is a camper van. For both vehicles I had dealt with staff who know what they are dealing with and don’t try to fob you off like other brokers. I always recommend Brentacre to my friends and family even if it’s not for a modified vehicle. They’re a great company, keep up the good work.

1. September 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

UK based company providing me with…

UK based company providing me with modified car and van insurance for quite a few years now. Always competitively priced and make buying a policy super easy -which usually isn't the case when trying to insure anything modified. Friendly and helpful. Always recommend them when friends ask.

31. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Honest and fair

I have used Brentacre a lot over the last few years and they are always very helpful and not pushy at all on price. After getting some quotes elsewhere and experiencing being made to feel like I must take out the policy immediately with Adrian flux I always come back to Brentacre who are honest and fair with their customer service and their quotes.

20. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Mixed call centre experience

I can only go on my experience of getting insurance through the online form and telephone call centre as a new customer. I haven’t had any experience of claims, and hopefully never will.

The online form feels a bit of a waste of time. You essentially have to speak to someone at the call centre to buy insurance through this company. Both my partner and I had mixed experiences with the people we spoke to. One person, who I believe was called Reece, spoke to both my partner and I and was not only helpful in getting a quote sorted but also helped in defining what various terms meant and how it applied to us (buying camper van insurance). An asset to the team and worth the praise. I had to call back to make the payment because I couldn’t find my credit card and I wanted to check a few details. I called back to speak to someone I believe was called Aaron. It was the most unhelpful combative experience I’ve had in a fair while - he said my quote didn’t exist and I was required to do a new quote. I work in a hospital and taking time out of my day to do the earlier quote was difficult enough. I asked him to speak to the person I spoke to earlier (Reece) to find the quote. He seemed really angry that I was asking him to do this. He went away, and came back after discovering the missing quote. No apology. He continued to complete the purchase, and even then it wasn’t a pleasant interaction. I did start to worry that this same aggressive attitude was a reflection of the company, and whether the IT system was so poor it could just lose quotes, which made me a bit nervous to go ahead with the policy. I came home to tell my partner my experience and he said he had had the exact same experience the day before with someone who was so aggressive that my partner just gave up on the quote. Thanks to Reece we did still buy the policy, but the other person we spoke to nearly made us change our minds.

3. November 2025
Bewertung ohne vorherige Einladung
Brentacre Insurance-Logo

Antwort von Brentacre Insurance

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Rhys was helpful, professional, and able to guide you through your quote and we’ll be sure to pass your praise on to him.

We’re very sorry, however, to read about your later experience when calling back. That certainly isn’t reflective of the service we demand from our staff, and we take matters like this very seriously. We don’t have anyone named Aaron working for us, but if you can provide a few more details, we’d like the opportunity to review the calls you made so we can address this properly.

We genuinely appreciate your honest feedback and the fact that you still chose to continue with your policy despite this experience. Please contact us on 01792 650933 or admin@brentacre.co.uk so we can look into it further.

Update:
Following your review, we’ve since located and listened to the call in question. While the staff member involved wasn’t named Aaron, we have identified who it was. Upon review, their tone was indeed blunt and not in keeping with the standards we expect at Brentacre. This matter has been addressed directly with the individual, and further coaching will take place to ensure it doesn’t happen again. We take feedback like yours seriously and use it to continually improve the service we provide.

Bewertet mit 5 von 5 Sternen

BEST INSURANCE AROUND!!

Ive been insuring my vehicles with Brentacre for as long as I can remember now and nothing is ever too much for the staff there, always go that extra mile to assure you the best cover for the right price!

30. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant Customer Service

I have been with Brentacre for over 10 years now, they are always very helpful and easy to contact when needed. I have just insured my second van with them as well.

30. Oktober 2025
Bewertung ohne vorherige Einladung

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