Excellent service from start to finish and communication i couldnt have asked for more.I paid a deposit on the car and travelled to the depot for a test drive 1hr later driving home in my new car.Spec... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Phoned in the morning to enquire about a vehicle and was told the car needed to be fetched from storage so we couldn't view until afternoon. Arranged to view/test drive at the agreed time. Travelled... Mehr ansehen
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Firs time buy car from BTS cars, the services brilliant and an updated before car delivered and delivery man very polite and friendly services also the car I bought is Volkswagen t-roc 1.5 tsi evo bla... Mehr ansehen
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Absolutely brilliant experience! I bought already 2 cars from them! The car was in excellent condition, exactly as described. To be sure, I had a third-party safety check done, and it came back all gr... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Kontaktinformationen
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, Vereinigtes Königreich
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4,5
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Recently we purchased a Toyota CHR and…
Recently we purchased a Toyota CHR and really disappointed with the delivery. On the day of viewing appointment and the day we transferred the full amount they made sure will have a good clean,polishing and full wallet before the delivery. unfortunately the car has been delivered with full dirt inside the bonett and even in the boot. Along with this there is a quite big scratches on the bumper as well.So we contacted the office very next morning and they told that our sales person is on his day off and will contact us soon once he is back. But we haven’t received any calls yet.Previously we bought few other car even cheaper than this but all those were delivered so perfectly.
But after the delivery, within 10 days the car had a breakdown. so we contacted the BTS garage as we have 3 months warranty from garage and we have taken another 3 years of warranty from them , a platinum cover warranty which the sales manager encouraged us to take that one stating it covers everything for our car and there would be peace of mind if we have that warranty coverage.
On 10/06 early morning our car had break down with all warning lights on. so we contacted the BTS at 9am but their response was not good enough and it was like washing their hands and simply said to contact the warranty wise for the further actions. Then AA came as per warranty wise and then took it to Mansfield Toyota for the diagnostic test and result was the battery doesn’t have any further life and needs an urgent change and the Toyota said they don’t have deal with warranty wise.So it is not possible to claim from them.So we contacted again to the garage for the solution and they said us to take the car to a local garage and get the quote as main dealers has more costs.Or to take the car to bts for a battery change and for a full clean and maintenance and they said they are ready even in the weekend.So we called them on that Friday to said we will be coming there on Saturday for all the works but at that time the informed there is no mechanic on weekend and asked us to change the battery from the local garage and they will pay us .So we did the battery change on Saturday 14/06 and forwarded the bill to them soon after the change but until now we haven’t received that amount and now they are not replying to our email now .
At the time of purchase they said we can took car to any garage including the main dealers and the warranty wise will be able to cover everything. And then we struggled a whole week with all these mess and paid a lot to the taxis. Instead of getting peace of mind we were total frustrated with the services they provided.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BTS Cars
Hi Abin,
Thank you for taking the time to leave us a review we do appreciate all feedback, as it helps us improve and maintain the high standards we set for ourselves at BTS Cars.
We’d just like to clarify a few points about your experience with us. At BTS Cars, we specialise in used vehicles and pride ourselves on preparing all of our cars to the highest standards. When you and your family first came to view the vehicle, we made it clear that it had just arrived into stock a few days earlier and was still going through our thorough preparation process. This includes:
A full inspection by our in-house mechanics.
A hybrid battery health check.
A fresh MOT.
A full detailed valet.
When you returned for your second visit, you saw the vehicle having its alloy wheels refurbished which you were pleased with and you also pointed out a few light scratches on the bonnet. As we explained at the time, we would carry out a full machine polish (as we do with all our vehicles) to bring out a mirror shine. We also told you that while most light scratches would be removed, the slightly larger mark would be reduced as much as possible, though a faint remnant might remain which you accepted.
We then arranged delivery for you at short notice on a weekend, as you requested. Before delivery, we thoroughly checked the car and ensured it met our high standards. One thing we do not routinely do, unless specifically requested, is wash engine bays. Many customers prefer to see the engine bay in its natural condition so they can inspect it for leaks and general condition. Additionally, because key components such as the ECU are located under the bonnet, we avoid pressure washing to prevent electrical damage.
I personally contacted you to discuss your concerns and offered to book your car in again for a valet and bonnet clean. That offer still stands please feel free to call me, and we’ll arrange a convenient time for you.
We genuinely believe we went above and beyond to deliver a well-prepared used car at a competitive price, and we’re sorry that you feel disappointed. At BTS Cars, we take pride in going the extra mile for our customers, and we’d still like the opportunity to make this right for you.
Kind regards
BTS CARS
Issues still ongoing
Issues still ongoing
Nearly four months
Hopefully will get sorted out before too long
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von BTS Cars
Thank you for your feedback. We’re sorry to hear you felt this way during the process.
We’re pleased to confirm that your issue has now been fully resolved. While we always aim to deal with any concerns as quickly as possible, we appreciate your patience while we worked to reach a solution.
At BTS Cars, we genuinely strive to look after all of our customers and provide a positive experience from start to finish. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
BTS CARS
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