Rug delivered did not look at all like…
Rug delivered did not look at all like the rug advertised. I had to pay over $100 in returns and restocking fee
Antwort von Buyarearugs
Hi Lori, we sincerely apologize for your experience. Rug patterns can vary in scale depending on the size of the rug. In this case, the design on the 3' x 4' size is scaled from the larger 7' x 9' images. If the larger rug’s pattern were reproduced at exactly the same scale on a 3' x 4' rug, some of the blue dot details would be approximately the size of a quarter.
This is the first time we’ve received this type of feedback, and our team is reviewing how we communicate pattern variations between rug sizes to help make this clearer for customers in the future.
Regarding the return costs, we provide free returns when an item is damaged, defective, or does not match the product shown online. For other returns, return shipping and the manufacturer’s restocking fee may apply, as outlined on the product page. We also provide discounted FedEx return labels to help keep those costs as low as possible.
We’re sorry again that the rug wasn’t what you expected. Please feel free to reach out to us if you have any additional questions about the return or the product.
