Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Mehr ansehen
Unternehmen hat geantwortet
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Mehr ansehen
Unternehmen hat geantwortet
Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktinformationen
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Kanada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Gut
247 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Antwort von Hotels.com
Hi Grace,
Thank you for sharing your experience. We’re glad to hear your stay was quiet, well priced, and supported by great service. It’s wonderful to know the people there helped make your visit a positive one.
Thanks,
Hotels.com Customer Support Team
Antwort von Hotels.com
Hi,
Thank you for sharing your experience. We hear your concerns about canceling your booking and the refund outcome. We recognize the importance of clear cancellation options and timely support when plans change.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can look into this further.
Thanks,
Hotels.com Customer Support Team
Antwort von Hotels.com
Hi Isabelle,
Thank you for taking the time to share this. We’re glad to hear the booking experience felt easy and secure, with plenty of options and excellent prices to choose from. Having both value and confidence during booking is important.
Thanks,
Hotels.com Customer Support Team
No email to confirm
You think you would send some type of confirmation and information.
21. September 2026
Antwort von Hotels.com
Hi,
Thank you for taking the time to share your feedback. We understand your concern about not receiving a confirmation email.
Please contact us through our Help Center at abritel.fr/helpcenter so our team can assist you further.
Thanks,
Abritel Customer Support Team
Customer service and access to a person…
Customer service and access to a person great benefit
2. September 2026
Antwort von Hotels.com
Hi Elaine,
Thank you for sharing your experience. We’re glad to hear customer service and access to support were helpful.
Thanks,
Hotels.com Customer Support Team
Antwort von Hotels.com
Hi Elaine,
Thank you for sharing your experience. We’re glad to hear you enjoyed the comfortable room and the river view.
Thanks,
Hotels.com Customer Support Team
Very easy to book thru hotels.com
Very easy to book thru hotels.com. Central location although construction is a hindrance. Very close to restaurants and shopping.
20. September 2026
Antwort von Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear booking was easy and that you enjoyed the central location near restaurants and shopping.
Thanks,
Hotels.com Customer Support Team
Amazing discounts!
The options are clear and straightforward. The discounts that I recieved makes it easier for me to book with hotels.com!
18. September 2026
Antwort von Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the options were clear and straightforward and that the discounts made booking easier.
Thanks,
Hotels.com Customer Support Team
It gives the option to pay now or later
It gives the option to pay now in cad or pay later in their currency. It's so useful.
20. August 2026
Antwort von Hotels.com
Hi George,
Thank you for sharing your experience. We’re glad to hear the payment options were useful.
Thanks,
Hotels.com Customer Support Team
We chose to pay when we got in site
We chose to pay when we got in site. You immediately billed our CCd which put us over our limit costing us an overage charge!
8. September 2026
Antwort von Hotels.com
Hi David,
Thank you for sharing your feedback. We understand your concerns regarding being charged immediately even though you selected the option to pay on-site, as well as the over-limit fee this caused on your credit card.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Nice to speak with a human being when…
Nice to speak with a human being when needing to use my key one cash reward and find a hotel that would accept that
10. September 2026
Antwort von Hotels.com
Hi Tracy,
Thank you for sharing your experience. We’re glad to hear you were able to get support using your One Key cash reward and finding a hotel that worked for you.
Thanks,
Hotels.com Customer Support Team
The booking process was easy
20. September 2026
Antwort von Hotels.com
Hi Joe,
Thank you for sharing your experience. We’re glad to hear the booking process was easy.
Thanks,
Hotels.com Customer Support Team
Antwort von Hotels.com
Hi Vincent,
Thank you for sharing your experience. We’re glad to hear you had a great experience.
Thanks,
Hotels.com Customer Support Team
good location
9. September 2026
Antwort von Hotels.com
Hi Roger,
Thank you for sharing your experience. We’re glad to hear you liked the location.
Thanks,
Hotels.com Customer Support Team
A Simple and efficient app!
It was easy to use and there were no mistakes using the app :)
Thank you!
11. September 2026
Antwort von Hotels.com
Hi Clifford,
Thank you for sharing your experience. We’re glad to hear the app was easy to use.
Thanks,
Hotels.com Customer Support Team
Antwort von Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the booking process was easy and straightforward.
Thanks,
Hotels.com Customer Support Team
Antwort von Hotels.com
Hi Randy,
Thank you for sharing your experience. We’re glad to hear it was easy to navigate and find what you were looking for.
Thanks,
Hotels.com Customer Support Teamsc
Antwort von Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear it was clear and quick.
Thanks,
Hotels.com Customer Support Team
Hotel choice is very poor comparing to Booking.com…
Choice of hotels is very poor comparing to Booking.com
20. September 2026
Antwort von Hotels.com
Hi Ivanna,
Thank you for sharing your feedback. We understand your concerns about the hotel selection available.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
It was terrible and dirty
It was terrible and dirty , smelly.
The hotel should not be listed on any site , we did not stay for 5mins , I asked for a refund and the hotel person said no , I called hotels .com and I recieved $60 credit on my account, very upset about this i should have recieved full refund $354
7. September 2026
Antwort von Hotels.com
Hi Jamie,
Thank you for sharing your feedback. We understand your concerns regarding the condition of the hotel, including cleanliness and odor, as well as your refund request after deciding not to stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
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