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Hotels.com Bewertungen 

248
•
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Reiseanbieter
  2. Hotel
  3. Möblierte Unterkunft
  4. Reise-Aggregator
  5. Reisebüro
  6. Urlaubsvermietung

Vom Unternehmen geschrieben

With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

248 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(248)

246 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

I use hotels.com for everything

I use hotels.com for everything! I love the rewards

1. September 2026
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Antwort von Hotels.com

Hi Denise,

Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 4 von 5 Sternen

C'est près de l'autoroute et c'est propre

Le prix était abordable, l'homme à la réception était gentil et la chambre était propre.

6. September 2026
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Antwort von Hotels.com

Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.

Bewertet mit 5 von 5 Sternen

Excellent company. Easy to book. I appreciate the free nights from the Rewards program.

I have been booking hotel rooms with Hotels.com for over 10 years and I fibd the process clear and easy.
Also, I like the Rewards program, as I get some free nights on my holiday bookings.

9. September 2026
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Antwort von Hotels.com

Hi Michael,

Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 4 von 5 Sternen

Hotel a great location, only 1 negative

The booking was easy. The Check-In was super easy.
Breakfast & Lunch buffet is available at a very affordable cost if one didn't include it during the reservation. Orderable at check-in, or afterwards.
As for the location of the Tallinn Express Hotel, it is a few hundred metres from the Ferry Docks, and the same to the Old Town entrance. All walkable!
The 1 negative was the poor internet connection, about 1-2 bars of a 5.
My companion was constantly being disconnected, but I wasn't. Probably a device issue, but possible due to the location of our room within the Hotel. We were on the 4th floor and at the far end of the building. I previously had a booking there, but on the 2nd floor and close to the main area, and the connection was 100% 5/5.

13. September 2026
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Antwort von Hotels.com

Hi,

Thank you for sharing your feedback. We’re glad parts of your stay went well, and we understand your concerns about the internet connection.

Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Ease of booking

15. September 2026
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Antwort von Hotels.com

Hi,

Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Easy booking experience

Easy booking experience!

16. September 2026
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Antwort von Hotels.com

Hi Kenny,

Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Expedia and Hotels.com Always Reliable

Booking on Expedia and Hotels.com has always been 100% reliable. Never had a problem with the booking go missing, the price wrong, or any other problems.

Pretty much never book with any other sites such as Agoda, Trivago, etc. May save a bit of money, but not worth the risk.

14. September 2026
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Antwort von Hotels.com

Hi Kenny,

Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 4 von 5 Sternen

The price was right

My stay was clean, comfortable and affordable.

5. September 2026
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Antwort von Hotels.com

Hi Derek,

Thank you for sharing your feedback. We’re glad to hear you had a clean, comfortable, and affordable stay.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Mercure Warszawa Centrum

An excellent journey. My stay was my second with Mercure Warszawa Centrum. First time was in 2024. Excellent service, always polite, helpful, professional. Food was always relianle, first-rate, delicious. A quiet location considering the hotel's location in downtown Warsaw. This review goes out with top recommendations!

24. Oktober 2025
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Antwort von Hotels.com

Hi Alex,

Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

GREAT RATE

Got a much better rate on the same property that I had booked with another provider and better than what the hotel could offer me directly.

2. September 2026
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Antwort von Hotels.com

Hi Leslie,

We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Easy to use

Lots of choices
Easy to use
Good prices

1. September 2026
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Antwort von Hotels.com

Hi,

Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

I was able to change hotels as my…

I was able to change hotels as my itinerary had changed with one exception and that was Comfort Inn.
It was my first and last time I will ever book with that hotel chain.
I was warned by Hotels . Com so it's my fault not theirs.

16. September 2026
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Antwort von Hotels.com

Hi Gavin,

Thank you for sharing your feedback about changing your hotel plans. We appreciate you sharing your experience, as it helps us improve.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Hotels app is great and easy to use

Hotels app is great and easy to use. Never had an issue with booking and reservations with the hotel.

1. September 2026
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Antwort von Hotels.com

Hi,

Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

It was easy to use.

11. September 2026
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Antwort von Hotels.com

Hi Aldo,

Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 4 von 5 Sternen

Good

Quickly booking m

5. September 2026
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Antwort von Hotels.com

Hi Samuel,

Thank you for sharing your feedback about your booking experience. We’re glad the booking process was quick and easy for you.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Customer Support and cleaning

Excellent Hospitality.
Awesome Rate and expense city

11. September 2026
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Antwort von Hotels.com

Hi,

We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

User friendly

This was easy peezy as always

4. September 2026
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Antwort von Hotels.com

Hi Christopher,

Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Many hotels to pick from.

Many hotels to pick from.
I like the new system of using the "cash" to redeem free nights.
Easy to use.

2. September 2026
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Antwort von Hotels.com

Hi Rachel,

We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Easy and simple

Most of the time, it’s quite easy to find and book something I want. With the extra information provided for the properties, deciding is simple.

15. August 2026
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Antwort von Hotels.com

Hi,

Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.

Thanks,
Hotels.com Customer Support Team

Bewertet mit 5 von 5 Sternen

Facilité d’utilisation

Facilité d’utilisation

16. September 2026
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Antwort von Hotels.com

Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.

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