Caffè NeroBewertungen 

My recent experience at Caffè Nero was disappointing. The coffee was average, but the overall service let the visit down. There were long queues because only one staff member was serving while others seemed occupied with different tasks. The café also didn't feel particularly clean, with tables left uncleared and the toilets needing much better maintenance.

One of the hottest days of the year and....No Ice at the Hastings branch. Yet, there is an Iceland Store that has a ton of it just 100 meters away. Staff clearly too lazy to sort it out. Madness.

Cafe Nero Brindley Place Birmingham. I like the coffee at Cafe Nero. The service here is poor. Two baristas working and as I usually find only one actually serving. Today I visited. One person in front of me served first obviously. The second barista saw me and disappeared out to the back to do something,'important' Why did she not serve me and take the £9.40 I was going to spend on a latte, almond croissant and a cookie. I walked out and will spend my money with someone who wants my business

I always found this branch on Marsham street cosy and warm atmosphere but lately management has decided to stop physical reward cards and everytime I ask for a stamp for drinks that I pay for staff and manager specially seem to look offended and not welcoming anymore and refuse to give me stamps earned claiming that they are discontinued.
Quite shameful to think that this place used to be impeccable with service.

The staff in the Cirencester branch are always so polite and friendly, I've always had a positive experience when ordering from there.

I generally like all things Caffe Nero. Coffee is good and the decor is simple, continental and relaxing. My local is Sutton Coldfield which I've been going to for a few years now and service is always consistently good.

Caffe Nero Cornhill Bury St Edmunds
Remember the old joke:Q; What's brown and sticky?
A: The tables here
Grubby if not dirty store with grime on window sills, cobwebs on display signs, tables stacked with used cups and staff with no sense of urgency and lack of direction. A special mention to EllieB for being particularly unprofessional - I don't need to know when you last washed your hair or dyed it but it would be good if you offered a glass and ice with the cold drink and Cinnamon on my Chai Latte

I bought the New Iced Chocolate and Pistachio Luxury Frappe. However, after order was placed and started I was told that there was no cream. As this was over £5 I asked would it be discounted. The lady said no as the cream is free. I am struggling to see what the difference between a normal frappe and this un luxury option is. This was disappointing very watery from the ice and didn’t taste of anything. Would not recommend this one.

I visit the Caffe Nero in Clifton Triangle Bristol regularly and the team are always so welcoming and friendly. The atmosphere is consistently relaxed, the service is quick even when it’s busy, and the staff genuinely seem to care about customers.

Extremely disappointing experience with Café Nero (Malvern Retail Business Park).
I placed a £130 Deliveroo order for 21 sandwiches for a team lunch. The store accepted the order and marked it as “being prepared,” took payment, and then called to say they couldn’t fulfil it and told me to cancel it myself—which wasn’t even possible.
I spoke to Ryan (store manager), who was completely unhelpful. No ownership, no attempt to fix the issue, no alternatives offered. Just “we have no stock” and “we’ll get in trouble with head office.” That’s not the customer’s problem.
If you can’t fulfil an order, don’t accept it. Don’t take payment and then leave the customer to deal with a broken system between Deliveroo and your store.
Left without food for my team and wasted a lot of time trying to resolve this. Very poor customer service and zero accountability.
Won’t be using Café Nero again.

I’d like to give a well-deserved 7-star review to the team at Caffè Nero Bluewater.

A special mention to Tru, Libby, Louis, Grace, Noemi, and Zak — every single one of them consistently delivers outstanding service. They always greet customers with a warm smile, and their politeness and friendliness never go unnoticed.

It’s rare to find such a genuinely welcoming and positive team. Their attitude truly makes a difference and keeps me coming back.

Thank you all for providing such exceptional service — a solid 7 stars every time.

Now regular visitor to st. Ives Cambridge branch,
It’s the staff that brings me back every time I visit they are great always welcome people and I have disability so they all ways bring my order ty
Ohh and the coffee is great.
⭐️⭐️⭐️⭐️⭐️👍👍

Awful customer service by people who obviously hate their job. I go to Nero often in many other towns and have had no issue with service at all. I visited Rickmansworth twice and on both occasions their staff were so unwelcoming …..I will not go back again.
They grunted at everyone in the queue with no smile or any politeness at all. They obviously have no customer service training and just make you want to leave ….terrible. Better to go to Costa, Starbucks or the independent outlets in Ricky for a nice atmosphere.

I had the pleasure of visiting Caffè Nero in Staines again and was served by the lovely Adriana. She always greets customers with a warm smile and such a welcoming manner, providing truly great customer service. Adriana consistently goes above and beyond, making every visit a great experience. Thank you, Adriana — it’s always a pleasure to see you in Staines☺️

Gluten free brownie, ate a quarter of it and it tastes like play dough, can't get the taste away and has caused a flare up. Looking at the ingredients they contain emulsifers so not surprising. Won't be buying anything there again.

I quite like the Wells Somerset branch. The staff members have been there for some time and are helpful and provide a valuable service for all members of the community. However, there needs to be an enforced protocol on not allowing dogs on seats. It's unhygienic and the owners merely demonstrate their levels. of selfishness. Coffee #1, across the road, has a clear sign stating that dogs are not allowed on the furniture.

I visited Caffe Nero on Paddington Station on the 19th March asking for a Skinny Flat White which I paid £4.15.
It was the most disgusting coffee I had tasted, unfortunately I did not have time to return to the kiosk before drinking. I emailed your complaints Department the following day, and having several emails from someone called Andrew apologising, he assured me he would be sending me complimentary vouchers in the post, allowing 5 days. We are now the 6th April, I still have not received them, not very customer service and not at all impressed with your Company.
I am happy to report I received two complimentary vouchers yesterday in the post!!

Cafe Nero Leicester City opposite HMV. Both staff kind and courteous, this has always been the case here.
I suffered a bereavement and the staff today listened to my pain.
2 amazing staff!

Very disappointing experiences at the Bluewater branch, raising serious concerns about both hygiene standards and customer treatment.

On a separate visit, I found a hair in my porridge; something that should never happen if basic food hygiene standards are being followed. What was particularly concerning was the complete lack of response from staff - no genuine apology, no urgency, and no sense that this was being taken seriously.

More recently, I experienced dismissive and confrontational service from a barista. I was ignored when I greeted her, made to repeat a very simple order multiple times, and then challenged during payment in a way that felt unnecessarily antagonistic.

Taken together, these are not isolated issues. They point to a wider problem with staff training, oversight, and overall standards. As a non-Caucasian customer, the way I was treated raises serious concerns about whether I was subjected to differential treatment on the basis of race, as this did not feel like the level of service other customers receive.

Given the nature of the hygiene issue alone, this is not something that should be taken lightly, and it raises questions about whether appropriate standards are being consistently maintained.

Well first of all can I say that I visit the Hastings store quite often, the staff are great but the place just looks so run down it just looks miserable and old. I have been to your Ashford outlet store and wow compared to your Hastings store. Also it is like a crèche in the store, every time I go in there the same women are in there with 2 Babies which I have found out belong to the manager and sit there for hours taking up space and often eating food from other companies and stopping other customers from having seats. Surely this shouldn’t be allowed, he obviously lets them stay there for hours on end as they are his family