Capfins.com Bewertungen 

Antwort von Capfins.com

Aktualisiert am 13. Sept. 2023

Dear Hayder,

We would like to address your review as we take such feedback seriously and would like to share our side of the story, to avoid misleading information that may harm our business and our clients, as it seems you are determined to cause us harm by any means possible.

Your review states that you have been contacted by Alan Stuart. We have mentioned to you in the emails, we have no such employee in the company and never did. The person who helped you open your account was Mikael Ravani. Your account manager was then Frank Larsen, one of our most competent and experienced employees.

You then stated that you made a deposit to Millennial Media Holdings LTD, which is also not true as this entity is not related to us and never was. Moreover, we have replied to you in the emails that this entity has been dissolved 2 years ago, which is public information on the UK governments companies house website and the link to which we have shared with you on the emails.

Those are already two discrepancies.

Your statement that you weren't able to get anywhere when trying to send us emails are also completely false and misleading. Every email you send is recorded in our system and we have diligently replied to all of them, with detailed instructions on what you need to do to withdraw funds from your account. Here we are, replying to your accusations in the most detailed manner.

Here is how the situation looks from our side:

You have opened an account with us, to which you have admitted in the review above, although you confused Mikael Ravani with someone called Alan Stuart, who once again, has no connection to us. You then started trading and your account manager was Frank Larsen.

According to our records, you were unsatisfied at how fast you believed you could profit from trading online, with you confirming in the review above that it is your first experience.

After a month of trading and even making a profit, you verbally expressed that you wish to withdraw funds from your account. However, you haven't opened a formal withdrawal request on our platform, from your client area, which is an obligatory procedure due to regulations and compliance policies. You were told that withdrawing your available funds on the account will put the remainder of the account at risk as you have open positions that are in a negative, which may cause you to lose the rest of the capital, but you are not restricted in doing so. You then accused us of denying you access to your account, which is also completely false as you were then able to log into your account, which we can prove with records in our CRM systems.

You have full control of your trades and your account, and should you have wanted to close them and place a withdrawal request you could have done that in under 2 minutes altogether. As some of your trades were in a negative, we cannot close them from our side without your consent and without your written authorization.

Due to your lack of understanding of the concept of CFD trading, your account' functionality and laws and regulation in the Forex industry, you have wrongfully thought that you were being scammed.

We also have records of someone accessing your trading account from South Africa, the records of which we have shared with you over email requesting elaboration. If you have shared the login details with any third parties, this violates our policies and terms and conditions, hence your account is currently restricted and is pending an investigation.

We understand that the nature of our business can be challenging to comprehend, however, we are a fully regulated and licensed company, hence we will fight for our reputation and credibility, as it takes so little today to shatter the latter without providing any proof.

Respectfully Yours,

Capfins Team

Antwort von Capfins.com

Aktualisiert am 28. Aug. 2023

Dear Les,

Thank you for your review. We truly appreciate every feedback, even if it's a 1-star rating.

Adam reached out to you after a year to check in, given you became a client in June last year. As a part of our engagement process, we do request valued clients like you to provide reviews based on their experiences with us.

We'd like to clarify that we only contact those who have willingly signed up for our services, as was the case with you. All our communications, whether phone calls or emails, are conducted through official channels and are recorded for quality assurance and training purposes.

Frank Larsen diligently managed the account you initiated. He neither cold-called you nor procured your details from unauthorized sources.

The information we have aligns with what you provided during the registration process. If you wish, we can share the registration form you completed.

While we value your feedback, it's disheartening to see a 1-star review, especially after successfully achieving over 100% profits on your account within 3-4 weeks. You were also able to withdraw the entire amount, inclusive of profits, to your personal account.


Addressing your concerns about the FCA and our regulatory status: We have never claimed to be regulated by the FCA.
Given the nature of our services, such as cryptocurrencies and high-leverage accounts not recognized by the FCA, we operate under jurisdictions better suited to our business model and international clientele.

It's possible that being outside the finance industry might limit your understanding of its intricate workings. This could influence perceptions about business decisions like selecting jurisdictions. St. Vincent and other Caribbean islands, while offering tax advantages, are under British oversight.

Numerous businesses, regardless of their size or regulatory affiliations, register in these islands for tax benefits.

Furthermore, CySEC, one of the EU's largest regulators, is based in Cyprus, an island nation just like Seychelles, Vanuatu, BVI, Mauritius etc (Not to mention technically the UK is also an Island).. Many firms, which we cannot name due to legal constraints, opt for island registrations not to evade responsibility, but to leverage tax benefits and provide diverse account options to their clients. With each regulatory body comes specific restrictions that may not always align with client needs.

Please conduct some more research and give us a reason for those Giant Companies to be Regulated by the same authority as us.

We acknowledge that no company can claim 100% client satisfaction.

But your successful doubling of investments and smooth withdrawal process testifies to our dedication and legitimacy.

We humbly request you to reconsider your review in light of the entire experience.

In conclusion, it's regrettable that our relationship didn't meet your long-term expectations. We apologize if our request for feedback seemed burdensome.

If your sentiments about "not liking making money" remain, we respect them but are sorry that we might have exceeded your financial expectations in a short time frame.

Wishing you all the best, and we hope this clarification addresses your concerns.


Warm regards,
Capfins Group

Antwort von Capfins.com

24. Aug. 2023

Thanks a lot we will do our best to keep it up