Capital One Canada Bewertungen 

This guys on my profile pictures

I have a half secured credit card of 1500 and they doubled the amount after some time. I decide to go to vacation, my debit card was stolen and one of the islands near Phuket essentially tripple charged me the originally quuoted amount.

Capital one did absolutely nothing to help. I. Couldn't pull out cash which is what every single business uses in Koh Samui.

They were of absolutley no help. I will. Be paying off my card and switching to another provider.

I’ve been with capital one for over a decade. My limit being only 1K but after some unfortunate circumstances it was maxed. I paid off the total amount but saw there was something weird going on with my bank. I called customer service and was assured and promised they had the money and I would see it reflected on my bank statement by Sunday. Sunday comes and it’s saying I still owe. I call again confused because one of their employees had literally promised me all was well. I was transferred to a manager who listened to the call but simply said that they don’t have the money and he can’t help me. I’m upset and asked if he listened to the call. He did and also agreed I was guaranteed they had the funds but that doesn’t matter.
Now I’m out 1K and they refuse to do anything about it. I also explained that I am an autistic woman and that I took this employee for his word and that in the call you can hear me verifying and asking multiple times that they have the money and the employee saying yes. The manager also told me that their system runs behind so their representatives don’t even have the proper updated information when you call.
I was literally in tears repeating the exact words “so I call, your company assured and guaranteed me that my money was in your possession, I see the money isn’t reflected on my statement and call again, and explain to you that someone who represents your company has made a promise and guarantee to me, and we have no idea what happened with this money but you’re refusing to put it on my statement and that you’re telling me your employees can make promises to your customers while representing capital one but you don’t even have a legal obligation to stand by a promise that was made” he said yes and that there’s no single person within the capital one company that could rectify this and put the money on my statement.
Honestly, as an autistic person, the amount of stress and deregulation that happened is appalling, and apparently their company is allowed to make promises but not follow through. I don’t care where in the digital ether this 1K went, but I was assured and promised it was in their hands and now they’re claiming they don’t have it and can’t help. Honestly it’s just thievery and I feel discriminatory towards me as an autistic person because they utilized it to get away with stealing.

Horrible experience ,do not have Capital one Credit card anymore but used to have it before ,did not remove it from payee list at my bank account and sent money by mistake to capital one instead of another institution.
Can’t get my money back ,requests from my bank are constantly pushed back or ignored .
When I’m calling the only thing I can hear is that they do not have an account with my name .
But they got money from my name and refusing to send it back to me .

I am dealing with financial issues related to a recent scam, so I opened a secured card with CapOne in December. However, the card was delayed due to the Canada Post strike. In January, I called to find out where it was and was told to wait a couple more weeks. No one mentioned it had already been cancelled!! Today, I tried to activate it but it didn’t work. I was told it had already been activated, so I tried to use it and was declined. I called CapOne and was told: “Sorry, but your card was canceled due to ‘business decisions’.” I spoke with a supervisor, and they weren’t able to tell me anything, either, nor could they explain why I wasn’t told it was canceled when I called in January. When I demanded to know where my security funds went, they told me I’d get them by paper check writhing 1-2 payment cycles. When did all this supposedly take place? January 1st!! It’s been six weeks, and I never got a letter nor an email from CapOne, informing me that my account was canceled for no reason!! They did this to my regular card, too, long before I encountered financial issues. I had been a client for several years and always made my payments on time. I also had excellent credit. They just up and canceled my card without telling me, sometime in the past two years. Never again will I use Capital One!!! The strange thing is that I have also been a customer in the US for many years and, while their customer service isn’t fantastic, I’ve never encountered anything like this. You can’t just cancel accounts with no notice or explanation!! According to the reviews I read here, I’m far from the only one.

None of their reps speak proper french or english. After repeating your full name, date of birth and last cards digits a thousand time, you can then ask your question to be transferred to 7 different departments. Each one more incompetent then the other. If you want to experience the worst customer service of your life, just call them. Frustration garanteed.

Never have I ever had a company that only exists because of its customers treat customers like they are less then human… any other company I’ve worked with has always, even the worst acted like they valued my business. Not capital one. Longest card I’ve had lowest limit no matter what never any offers or deals like every other company I have cards with with an interest rate x2 higher then any of my other cards. Then to basically get kicked off the phone by a representative once they knew a payment had been made is a slap in the face after 10 years of never missing a payment. I would not recommend this company or its subsidiaries to anyone. Sadly this may be the only option for those with poor credit and they sure like us high credit customers know they would rather survive off people with no options then from people that pay their bills properly. This is how I feel each and every time I’m forced to communicate with them.

I was a cardholder for over 10+ years. I’ve always made my payments and even received a limit increase couple times. Recently they closed my account with no notice. They said it was a “card issuer decision” when I called to find out why I couldn’t use the card. There is no reason for this to happen. Representative confirmed no email or letter sent to inform customer in regards as it’s their solely decision and do not need to inform customer as stated in their term and conditions of the card which I sure none of us read. Absolutely no explanation at all. Representative doesn’t care much. I just have their card as a back up n really don’t need it so it won’t effect me at all to trashed their card away and move on. I’m writing here to bring awareness for others so u can be prepared as they definitely doesn’t care. Stay away to save your time. Go with 5 major bank credit cards for much secure and way better services.

Customer service is THE WORST !!! First they blocked my card because they said it was compromised (2nd time already and there was NO FRAUD)... they went through each transaction ai was able to verify and he said I'm going to proceed to cancel your card and I told him NO DON'T.. he said sorry it's already done... I asked him WHY.. he said ur card was compromised and I told him "no it wasn't, I just verified each transaction" he said we'll send you a new card anyway.. I said no... the Canada Postal strike is still on and I put extra on my card and need to use it asap (I was at the grocery store and holding up the line)... had to leave all my groceries behind. I called today... SIX WEEKS LATER and the agent told me a new card was never sent because the call got disconnected !! Are you for real.

The wost company. Literally the worst. Go anywhere else if you can. Capital One is a predatory lender.

I guess Capital One has no aspirations to be anything but what they are … a second rate banking institution.
With no other alternative to receiving a compromised card, than our wonderful Canada Post. My replacement card has been in transit since mid-November.
I cannot fathom any client serving organization that does not have any contingency plan whatsoever.
Corporate incompetence on a massive scale!

Unbelievably bad customer service. They allowed someone to buy comic books and toys online on my card. I had to fight with them to not get stuck paying 900 dollars for the above junk I did not buy or receive. I cancelled the card after this experience because clearly they are not looking out for their customers. So for months now I have been calling them sitting on hold and having to repeat more times than I can believe, my name, date of birth etc, just so I can find a way to pay them. I mailed cheques for payment but then postal strike occurred. Of course, the cheques still have not reached them even though strike is over. So it is considered a missed payment. This has knocked all my hard work at making my credit rating back. So today I called Capital one literally begging them to give me a way to pay them because soon another payment is due and I can't get money to them because the only way they will accept it is by mail. They insist I can pay at bank or online but payment gets kicked back because card account is cancelled. I called 4 times today. No one spoke English well enough to understand and these incompetent employees hung up on me three times. Every time I call back I have to reiterate address, name etc over and over. I spoke to a Supervisor today, and somehow she even managed to disconnect call. I called back and was hung up on while on hold 2 more times. I was advised Supervisor who hung up on me would call me back shortly. No one called me back. If you need a credit card go anywhere but here. They are literally the dumbest possible human beings I have ever dealt with.

I was a cardholder for over 10 years. I’ve always made my payments and even received a message congratulating me on always paying on time. This month, December 2024, they closed my account with no notice. They said it was a “back office decision”. There is no reason for this to happen. Absolutely no explanation at all. Find another company if you’re looking for credit!

Capital One Canada is complete garbage. They won't let me add my card to my Google Wallet because I'm not with Bell or Rogers. Seriously? They won't let TELUS customers activate Google pay according to customer service. Have you ever heard of something so fricken ridiculous? Not to mention, they charge me $59 a year, and high interest, but won't let me use my Google Wallet, something is seriously wrong with them.

They cut my credit card without warning. “ Business decision”. No other explanation. I was with them 6 or 7 years. They owe me in total about 900 dollars which they suppose to return in 3-4 months. With 0% of interest for using. How do you like it?

Ive been with capital one just under a year...jan.2025 would have been 1 year...i always pay my card off in full every month and i its dec (meaning xmas time) and i go to use my card...cant..my card has been permanently restricted. .so i call them to find out what the F is going on..and all they can tell me is its a business decision. Like wtf is that. So now its xmas how the f am i supposed to to buy presents? Ive only spent 373 on my 800 limit and all the money i did have is tied up on there...merry effin chirstmas to u too capital one

Worst credit card company. Do not recommend!

After being a client for over a decade, i recieve a letter stating that an interest rate hike or 4.1% will be the new norm for the card. this puts it at 23.9 % which is Higher than every other card i have by 5% minimum. Not only that i get charged a $60 anual fee as well. If you need these cards for credit rebuild great I guess but with this money grab in these times and with federal interest rates decreasing it feels like they are trying to PAD their bank account *think hard before using this card) as policy changed could put you in a more dire situation based off these practices. I dont recommend this card to anyone anymore with so many better , least impacting cards available.

The customer service is rude, unhelpful. The online website is horrible, getting help with this is impossible
English is barely spoken and the best they can say is try again tomorrow. Wait, what?????

Worst customer service ever...they are outsourced to Pakistan/India and you can never understand them. THEN if you have an issue that's not in their prepared script they hang up on you. Horrible service. Go somewhere else for credit cards. One that understands and speaks English.