Capital One Canada Bewertungen 

Absolutely a joke of a company. They no longer have a department that handles new card applications. There's no longer a department to take complaints. They are now outsourcing everything. They don't want to deal with people. The reps are completely robotic, reading off a script and NEVER deviating. Even when I asked the second rep to stop giving me programmed robotic answers, he couldn't. Their wills have been beaten into submission. They are now all robots. It's sad.

I had my card for about 6 months. I couldn’t use it for in person transactions, only online. No matter how much money I sent them, my limit stayed at $300 and I never got the excess money I sent in, back. This is an awful card and I wouldn’t recommend this to ANYONE.

I've spent the last 2 weeks trying to get into my online account. I've called in several times on several different days.
If you do not have a phone number you are not in luck for any good service. The representatives that I spoke to couldn't figure out how to help me when I do not have a number for them to call! I suggested to use my email. Well, they don't do that. It must be a phone number. What this last woman suggested to me was to use/put somebody else's number on my file instead! So they're going to get my one time private passcode! How secure is that??? Wouldn't my email be better than using someone else's phone number to send your one time code??? After trying to convince them for 15 to 20 minutes, they finally agreed to send it there. It worked. So all in all... they were horrible experiences with most of the 14 representatives that I had spoke with. Bad, bad, bad.

Not only they mistakenly reported three missed payments on my account, which of course it did not happen even their own statements have the payments posted, on top of that due to their error which apparently was a glitch on their end, my credit score dropped 80 points for no reason, they did not acknowledge their mistake the customer reps were rude, they sent me a check for $150 as an inconvenience remuneration and they also ask me to sign a doc meaning I do not pursue any further if they do an internal investigation!!! Because of course they were gonna find they screwed up. A year later they go again into my credit report and send notice that I have consolidated my debt dropping my score 100 points this time. Is unbelievable when I called the customer service line which by the way is in Philippines, they have no clue whats going on, not surprise there. I knew from my previous experience with the bank in US that they were bad but never expected them to be this bad. Stay away from
Cap one!!

Capital one is not the card you want in your wallet. I've tried posting on their Facebook page but never shows up wish. It would want to warn everybody if you get a capital one card in the mail throw it out !!! You owe them a little bit of money and man do they start calling you.... Gonna pay it off and get rid of the thing and warn all my friends. I wish I could post it on Facebook Twitter. Tiktok everything to spread the word that they are not the card to get

WORST ONLINE BANK EVER 👎👎👎👎🚫🚫🚫🚫. Had a NiGHTMARE EXPERIENCE WITH THEM. IF YOU DEPOSIT YOUR MONEY (secured credit card) TO GET IT BACK, YOU GONNA HAVE TO WAIT FOR A VERY VERY VERY VERY VERY LONG TIME. Been waiting for months, THEY NEVER GAVE MY MONEY BACK 👎👎👎👎❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️. I don't recommand at all Family, go elsewhere !!!!
0.25/10 ❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️❌️

Capital One is an aggressive American lender in the Canadian credit card market, and sells a related product called CreditKeeper. Capital One takes no responsibility for the wrong information it displays on CreditKeeperm which includes infographs like percent late payments without any evidence what are the total payments (denominator) or which are the late payments (numerator), So this is total nonsense and we let them get away with it???

I used this card in good faith. I don't understand how , after I deposited $400 of my own money for me to use , now I owe them them $400 plus interest. ( I get the interest part)
But this now means that it costed me more than $800 (on top of interest and fees i paid over the years) just to use their card.
I regret accepting their services.

Do not get any card from them..Ridiculous interest rates and annual fees 👎🏾👎🏾👎🏾

If I could give -5 stars hat would happen. Got a card for the kid to use with a 300$ limit in January. Kid went to use the card and it was declined. Cars had never been used. Apparently they give the 300$ limit then within a month they charge a 59$ annual feel and then @79$ membership fee. That’s 46% of the cards value PER YEAR. This needs to be regulated and stopped. Cancelled the card and told them that the fees won’t be paid. Apparently they will credit them back. But still do. It get this card. Apply for a Canadian tire card if your in Canada. No fees

Do not get a capital one card. Ever. The intrest is rediclous. They also make it impossible to pay your bill if u don't have online banking. The only way to do it is to go into branch. If u miss a payment or 2 they will literally harras you by calling 5-6 times a day and leave blank voice-mails on your phone literally EVERY DAY never again. I paid my card off and I'm cutting it up. Rediclous compnay

My card as used fraudulently after I gave my security code to someone calling from the customer service number (sane number in back of my card) . It took two months for Capital One to refund my account. I believe this was an inside job as I later received another caller again posing to be an agent from capital one and calling from the number on back of my card, the person knew I had received a new card and the last four digits of the card (even before I received the card !!!) and said he was calling to “apply security features”. I am amazed that Capital One has not sent out an alert to its clients about fraudsters calling from the capital one customer service number. That’s why I’m writing this review. I will not be activating my knee card or using capital one again. It was a good company to help me restore my credit history and I had my card since 2019 without prior issues. But I feel very vulnerable after this experience and don’t see that they have enough security in place to pre ent this from continuing.

This was a total waste of time and energy. Made a mistake and had not removed the card from payments on one bank account as we were not using that credit card and I accidently made a payment that was to pay off different account. Not only did the company accept the payment but trying to get them to refund the money. Have talked to 4 people in the Phillipines who have each verified card holder and one person texted cell number for verification . But the next person could not text to verify because the new cell number and wants us to wait 2 days to update the system and call back again. Now I have to go through the painful process again.

It is stupid that they have limited business hours; when the payment is denied due to security purposes, I got a code to verify and fill in the security code. Again, it is still denied. I called them, but they were unable to help until the next day because they were closed at this time. I don't recommend this credit card, NOT 24/7 services.

Never try dealing with thus company. They are scam. Ignore their letter asking you to pay security deposit for a secure card. It is sacm. They succeeded in scaming $150 last August, 2022. Pass by when you hear their name

Is a liar company who want to sell thier card by telling lies.is a scam and fraud card.please beware of this capital one

Capital One choose to pays scammers vs protecting their clients
On October 25th 2022 I was a victim of a fraudulent phishing website impersonating ASICS Canada. I contacted ASICS Canada, they confirmed the fraud, I reported immediately the fraud to Capital One customer service asking for card cancellation and sent the proof of the scam by mail to Capital One. Despite all my efforts, some people from Capital One, 1-855-800-2815, decided to harass me on the phone, saying that this is a purchase and not a fraud, and charged the fraud amount again on my statement.
As I expected, I have not received from the scammers any merchandise or communication in the last 3months.
The Capital One decision to consider this transaction valid and not a fraud goes against the principle of secure online shopping and undermines the safety and consumer trust in online banking. The fraud was committed without my knowledge, and I reported it immediately I was aware of it.
This is totally unacceptable, to leave the clients who pay fees for the financial services of Capital One to be victims of reported scammers. I don't think I'll continue to use the bad services provided by Capital One.

I applied for a Capital One Mastercard.
I got approved with $300 limit No security deposit. This was credit rebuilding for me. Six months later some jerk patient stole my purse out of my desk, that also contained my vehicle keys. Customer Service was absolutely awesome helping me track the places it was used and cancelling all the charges that were not mine. Issued me a new card promptly.
It has now been two years and I got an email to up to Up my limit “You have earned it” I chose to phone in an accept. (Don’t want the app, too many things in terms and conditions that are out of Capital One’s hands.) Quick, easy and secure by phone. How great it felt to read those words “You earned It”.
Later in years I may apply for a Visa. That said I will never give up this credit card up. They believed in me when others would not.
Customer Service is Superb.
Make your payments on time (even if only the minimum) pay it off on your payday and you will see your credit score go up each month.
First six months is crucial to making payments on time, it’s in the agreement and there will be No problems whatsoever.
Love this Credit Card Company.

Not sure how this company justifies 29.9% interest rate and no willingness to work with the customer on options.