Capital One Canada Bewertungen 

Worst company ever my score isn't perfect but it's not terrible either I have no debts showing in collections and I have other credit in good standing so I applied for a capital one card said I was excepted so I called for more info then they tell me I need to send 300 dollars in for collateral and that would b my limit I td them to keep it y would I pay for a credit limit when I wouldn't anywhere else or been adked by anywhere else they can kero there card

My card has been declined/frozen multiple times because apparently, even though my husband and I are both account holders, he is primary (we put his name first on the card first- didn't think it mattered), and he needs to "approve" my purchases. We both called customer service because this is ridiculous, but she said there is nothing she can do. I never know when/if my card is going to be declined. When I'm out shopping, I need to call him when I'm at the store and ask him to go to his emails and approve the transaction- that's insane!
Just started happening in the last year or so. When my Costco membership renews, we going to ask for a regular membership card and get rid of this ridiculous M/C!!
Also, BEWARE, when we called today to unfreeze my card, the lady started asking us to list our other credit cards and tell her what institution they were held at...that is absolutely none of their business!!! My husband was furious and told her we weren't going to answer that question- what the heck!!!

After 3 months of trying to speak to a human about fraudulent action - they wanted me to wait another 3 months to resolve or get my money back - they issue a new card, only to get added charges that i haven't used - I tell them to close my account then Im the bad guy !!

Capital One Canada has thee worst customer service. As well as customer relations.
Ive had a Capital One card now for 3 year’s and not once have i been offered and credit increase. Not only that they decline if i ask for a credit increase from $300 credit limit. Even at zero balance.
I have 2 Canadian Tire Triangle cards the silver card and the world elite.
And had both of them a year and Canadian Tire Bank has offered me increases on both.
Combined credit of 10000 and they both have zero balance. So yes and i have a credit score of 700 thru Transunion which is the agency Capital One Canada uses for credit checks.
Also when i speak to agent at Capital One Canada the only answers i get it i dont know why it cant be done. Or they say im sorry sir hang up everytime.
Or they get mad and hang up on me.
Im trying so hard to find a true reason why I continue to keep this bad relations between Capital One.

I asked about cancelling my account. Approximately 4 years ago I opened the account and paid a 75.00 security deposit and received a 300.00 limit. I have paid an addition 700.00 in security funds. Now I am told that in order to receive my security funds back I have to pay the entire balance of 950.00 This sounds like double dipping to me. As far as I am concerned. I actually only owe 225.00 which is difference between my initial deposit and limit I received. It appears they are getting my funds twice. Very poor explanation. The girl on the phone said I actually only owed them 195.00 my limit with my payments made extra is 999.00 So I would except a cheque for the difference if I close the account. Very confused.

I had a secured card from them . Closed my account payed it off . Did not get my security funds returned . Capital one ripped me off . Probably why they get such bad reviews . There terrible . I have given up on my 300$ . Just goes to show how they rip people off during a covid pandemic . Carma sucks !!!!!

Capital One did not let me speak with them because my wife is the principal account holder and out of the country despite I am also assigned to the account with regard to our Costco membership.

I had a simple questions with regard to interest charges despite paid on the due date.

Very complicated bank and disappointing.

I applied June 22, 2021 for a Capital One card and was told I was approved online.

A verification package was sent and received some time after. I did not note the date.

I went to Canada Post a few days later and they verified my identification and sent the verification back.

I checked the Canada Post tracking number a couple weeks later and it showed that they had received my verification. Again I did not note the date.

I waited and waited and I never received my card. I called several weeks later and was told they never my received my verification, despite the fact Canada Post tracking confirmed delivery. The Agent sent a new verification package.

Nov 12, 2021 I went to Canada Post and they verified my identification and sent the verification back.

Nov 17, 2021 The second verification was received by Capital One according to Canada Post tracking.

Jan 5, 2022 I spent 33 min on hold, had to tell the agent my phone number and story 3 times. She tried twice to send me to a supervisor and was “not given permission to connect my call.”

Finally a Supervisor answered. He advised me my account was closed Dec 17, 2021 as they stated the second verification was not received and was told to reapply.

Awesome customer service - NOT.

The worse bank and MasterCard in the world don’t ever deal with Them scum of the earth

Worst banking service I've ever used, no one answers my calls, they charge interest rates with FULL BALANCE auto-pay ON, better off without them.

Very disappointed that this company awarded a dispute charge back to the company who defrauded me. The merchant/company submitted a 5 page document with evidence, while I submitted a 40 PAGE document with all our emails and evidence. Despite my thorough evidence that was submitted (and months of waiting to hear back from Capital One), they still awarded the case to the merchant, despite all of my evidence containing months of emails of me requesting follow ups for services that were never provided to me.

Dealing with Fraud department over Super8 Courtney BC after many phone calls to Capital One they were to email me the reply from Super8. After a few weeks, I call to advise that I was still waiting for email. The Representative asked after providing briefing (again) asked if I was the primary cardholder; Neither I nor my wife was aware who was. Stated they do not email info. I asked to speak to a supervisor and she refused my request, Called back and was granted permission to consult with a supervisor but after 55-minute wait, the phone call was terminated from Capital One

THREE WORDS: ENEMY OF PEOPLE. I really wonder how no public organization and no politician has been involved to look into the huge problems such a small and low-key credit company is creating for people and causing problems much larger than what they themselves know are creating. This is a financial catastrophe. What sounds strange is that they definitely know the problems they are causing, but no one knows how they would benefit from it. I strated with three words and finish with three words: DON'T TRUST THEM.

If I could give them negative stars I would. Signed up for the card at Costco and only used it once. They didn’t send me any statement balances after I paid my account in full when I received my cards with first statement. Put the wrong amount by 2 dollars and now have 4 missed payments over it. My mistake I know but an unfortunate honest one. “We could only help you if it was our fault!” Only there for themselves just to make a buck. Don’t know how they sleep at night! Go with a reputable company that actually cares about their customers not this low life group!

Technically I rather them a -10000 I was approved by capital one July 2020 sent in the $300 like they asked before I got the card. To this day I have never received my card or my $300 back. I've tried to call their numbers to contact them and so has my bank,multiple times. The automation just say connecting you to a rep and then hangs up. It's frustrating and I'm out $300

Capital One was quick to approve my application and take my money but I had to go to the post office to verify my ID twice. The first time I didn't save the tracking slip and lost track of time. A month later I remembered I never received the card and called them to ask what was up. They blamed Canada Post.
I waited another month for them to send me another verification form to take to the post office again and had to call them to remind them that they forgot to send me the paperwork.
I went back to the post office to have my ID verified AGAIN and waited for my card AGAIN.
It's now a month and a bit later- no card- no call from them. I called them AGAIN to be told they never received the verification from Canada Post, but wait:
I tracked it and vould see it reached Capital One AND was signed for!!! Still, I got the run around.
Finally got tired of hearing their BS excuses, while I was on the phone with them I applied online for a Canadian Tire credit card and was approved instantly.
I told them to send me back my money, I don't need their excuses and dishonesty.

Do yourself a favor, don't deal with Capital One. It really isn't worth the crap.

TERRIBLE customer service

Of course all they do is put you on mute and waste your time- I wonder if they even have some sort of a quality assurance manager that audits phone recordings because all they like to do is ask one question at a time and put you on mute while “they check your file.”
I barely use this card unless I go to my Costco runs but they restrict me from accessing it on the App, this guy named Carlos at Fraud department is an uneducated guy who keeps asking you to identify yourself and putting you on hold after every question.

Hope they use their income to go to school. Ridiculous interactions with their agents

I had two fraudulent charges, called Costco capital 1 and they decided to suspend my account... I have aaa credit rating.. I told them I need my card unsuspended bcs im in Africa 3 weeks.. they asked me security questions.. and they put me on hold too.... so then the agent said I'm under review .... I said BS. im cancelling my card... he sarcastically said I couldn't.. so hey these CLOWNS just lost billions of dollars starting 2022 to CIBC :))) great CRAPITAL one high school drop out trained agents. I'll take my AAA rating elsewhere losers. :)

Bad experience and costumers service have no power to help us and in this way u will lose costumers .
The good to leave and find another credit card

Very poor customer service. Are not truthful. They mislead you. I applied for a secure card. Sent a deposit. After 4 months cancelled the request. Waiting 8 months and counting for the return of my deposit.
Keep getting apologies and excuses.