5 stars for young sales man Mehraz who was extremely courteous (well done Mehraz's mum) throughout the whole sale. He would not be baited and remained professional throughout, and I left with the BMW... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
You request my details, I sent them and still nothing. The situation has been emailed and explained at least 5 times and yet noone with any authority replies, same old answer, "I will look into i... Mehr ansehen
Unternehmen hat geantwortet
Recently sold my car to car planet via car wow! Firstly assessor arrived and barring a VERY minor dent and some seatbelt scratches inside the door, which I genuinely missed, somehow this equated to... Mehr ansehen
Unternehmen hat geantwortet
Overall excellent experience Calgar, Talarh and the excellent hand over collection team. They are super busy and could do with hiring so more staff.. at all stages of the sale. Bravo ! Keep up the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Car Planet
Vom Unternehmen geschrieben
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Kontaktinformationen
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Vereinigtes Königreich
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Gut
6238 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Car Planet
Thank you for your kind feedback! We’re really pleased to hear that you received very good service from our team.
We truly appreciate you taking the time to share your experience with us and for choosing Car Planet. We hope you enjoyed your experience and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Poor service from start to finish
Recently sold my car to car planet via car wow!
Firstly assessor arrived and barring a VERY minor dent and some seatbelt scratches inside the door, which I genuinely missed, somehow this equated to a drop in price of £1200??
After a lot of haggling I accepted a drop of £800 from the auction price.
To top it off they are then supposed to collect the car within 48hrs. 110 hours and STILL waiting for it to be collected!
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
We’re very sorry that we did not meet your expectations on this occasion.
We understand your frustration, particularly with the change in the agreed valuation and the significant delay in collecting your vehicle. We appreciate that waiting 110 hours when you were expecting collection within 48 hours is understandably disappointing.
We apologise for the inconvenience caused and for the experience falling short of the service you expected from Car Planet.
Kind regards,
Car Planet
It waz very good waz look after very…
It waz very good waz look after very well and dint wate that long sales man Adil waz sooo good
6. September 2026
Antwort von Car Planet
Thank you so much for your lovely feedback! We’re really pleased to hear that you were looked after so well and that you didn’t have to wait too long during your visit.
It’s fantastic to hear that Adil was so good and made your experience a positive one. We’ll be sure to pass your kind words on to him, as we know he’ll really appreciate the recognition.
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Warning warning
Warning warning. When you are sold a warranty they tell you, you can take it to any garage. YOU CANT!!!!Not only are DIAGNOSTICS NOT INCLUDED, THEY HAVE A LIST OF SPECIFIC GARAGES. Lots of garages we tried refused to deal with the warranty. Just be careful you know what you are buying before you spend £2000 on a 3 year warranty. They say as long as the garage us vat registered and willing to deal with them its ok but many garages won't deal with it.
Regarding the reply.
We had to accept the warranty because the car was sold to us with faulty brake discs, a dud battery and the air conditioning needed attention. We asked to send the car back under the terms but they wouldn't accept it and directed and assisted us to claim under the warranty instead. We took the car for a major service immediately we bought it and found all this out so we were stuck with the warranty. When we tried to get assistance for this fault, Angel put a man on the phone. He was not polite and as the answer shows they rely on the terms and conditions. We couldn't send the car back or the warranty, we were stuck. I am not impolite but I pointed out I didnt like the way he was treating me or speaking to me. They also relied on when we bought the car but the £2000 warranty is for 3 years so it shouldn't make a difference. The car has been off the road weeks now with a fault. Please be careful when you purchase a car or warranty as we regret our purchase.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Hi,
This is now your second review regarding the same matter, which has already been addressed and explained to you by our team.
You purchased the vehicle and the RAC package over a year and a half ago, and the terms and conditions of the optional RAC product were available to you at the time of purchase. It is the customer's responsibility to read and understand the terms and conditions of any optional product, including what is and is not covered, how claims are handled, and any applicable requirements regarding repairs and diagnostics.
You also had the opportunity to cancel the RAC package within the applicable 14-day cancellation period if, after reviewing the terms, you decided that the product was not suitable for your requirements.
We have attempted to assist you with your concerns, but we cannot accept the suggestion that you were deliberately misled simply because the terms of the product do not operate in the way you expected.
We would also ask that you remain respectful towards our staff. Our advisors have attempted to explain the position and assist you, and disagreeing with the information provided does not make that information misleading or the advisor's response unacceptable.
If you have a specific concern regarding a particular term of the RAC package or believe you were given information at the point of sale that directly contradicts the written terms, please provide the details and we will be happy to review them.
SAVE YOUR SANITY
Where do I start......so they don't let you use a diagnostic tool to see if there are are errors on the vehicle before purchase that was the first red flag. They don't offer a standard 3 month warranty which shows little faith in the cars they sell another red flag. Quick to take your cash but couldn't be bothered to provide the logbook, manual or service history until after purchase so they posted it out. Car broke down on motorway 3 times not even an hour into the drive AA towed me back to Barnet and diagnosed a electrical fault on the gear box which disengaged the reverse and even gears. Left the car spoke with the manager and told me to keep the keys even though they need to test the car so logic is out the window. They collect the keys the following day and what should have been a simple diagnosis just like the AA performed on within 5 minutes and the report sent to carplanet aftersales, they needed to move the car to the Enfield which took 19 days to complete..19 days for a 5 minute diagnostic. Now this is the nonsense I had to deal with...I had been asking for a refund since August 2nd when I dropped the car off under the consumer rights act 2015 all they had to do is put the car down as a rejection and believe me that was the most difficult and stressful moment of my life they held on to my money as long as they could and I prepared the forms for small claims court they reluctantly refunded me and even that took a further 10 days. Thier excuses are exhausting and frankly embarrassing getting your money back from them is trying to blood from a stone over all it took 5 weeks to get refunded. The time frames are ridiculous they lie constantly and there is no consistency in Thier stories. I asked for compensation and don't be surprised if the say no because that's exactly what they did! and even though I asked for a refund of the £70 worth of fuel sat in the car which they have happily stolen. Never ever leave a review when buying the car only after you have ran the car for a month leave a review but let's be honest after the disgraceful stressful and shameful experience I've had I would not recommend car plant to anyone please use common sense and approach a reputable car dealer that lets you diagnose the car and offered a 3 month warranty with the car without paying more otherwise you end up being carplanet'ed... Completelyscrewed!! Btw when asking for a manager Cara or Kleo you will never be put through to them as they are on permanent annual leave. I have reported them to the motor Ombudsman!!
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Fantastic experience from start to…
Fantastic experience from start to finish! I recently bought a car from Idu at Car Planet Barnet, and it was by far the easiest car-buying process I have ever had.
8. September 2026
Antwort von Car Planet
Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience from start to finish and that buying your car from Car Planet Barnet was the easiest car buying process you’ve experienced.
It’s wonderful to hear that Idu made everything feel so straightforward and stress free. We’ll be sure to pass your kind words on to him, as it’s always great to hear when a member of our team has made such a difference to a customer’s experience.
Thank you for choosing Car Planet and for taking the time to share your feedback. We hope you absolutely love your new car and enjoy many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
DISGRACEFUL
I went to purchase a car and I eventually paid a deposit to reserve the vehicle I was interested in which at the time of doing so I was told that I’d be refunded whether I proceeded or not.
A few days of trying to contact my agent which was unprofessional to say the least. Staff laughing on the phone at my frustration of not hearing from him for a few days after my visit. I was told by staff that he’s been notified and in the next 20mins id be contacted, 3hrs later and I was then again the one making contact.
I then got ahold of him the following day and he said he knew nothing about me contacting the day prior as he was on annual leave. I proceed to say that I wouldn’t be proceeding and would like to have my deposit refunded he said it’ll be done in 4-5 business days and it’s been over that and no response to my emails asking for a reciept or proof of refund being initiated/sent.
Reading the recent reviews I’m elated I didn’t choose to proceed with them.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
We’re sorry to hear about the experience you have had and understand how frustrating it must be, particularly after being given an expected timescale for your deposit refund and then not receiving the confirmation you were looking for.
We genuinely want to help you and make sure the outstanding issues are properly actioned, including looking into the refund of your deposit and providing you with the relevant update.
Please email our Support Team at [support@carplanet.co.uk] with your details and a copy of this review so we can look into the matter further and work towards getting the outstanding issues addressed for you.
We apologise again for the frustration and inconvenience caused, and we hope to hear from you so we can assist you properly.
Kind regards,
Car Planet
I am very disappointed with the…
I am very disappointed with the customer service I have received from Adil and Ali at Car Planet.
I purchased my car from Car Planet, but unfortunately, my experience after the purchase has been very poor and unprofessional. I am still waiting for my service book, and despite contacting the staff several times, I have not received a clear or satisfactory answer.
I found Adil and Ali to be very rude and unhelpful. Instead of resolving the issue, they appear to be passing responsibility to each other and blaming one another. This is extremely frustrating, especially as I am a customer who has already purchased a vehicle from your company.
I kindly request that you look into this matter as a matter of urgency and provide me with a clear update regarding my service book.
While I would be happy to recommend Car Planet for purchasing a car, based on my experience, I would have to warn others about the poor customer service and unprofessional attitude I have experienced from the staff.
I hope this matter can be resolved promptly and professionally.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
We’re very sorry to hear about your experience and for the frustration caused while you have been waiting for your service book. We understand how disappointing it is to have contacted the team several times and still feel that you have not received the clear answer you were looking for.
We have now emailed you to discuss this matter further and would really like the opportunity to put things right. Our aim is to work with you towards a clear and satisfactory solution, so we can hopefully bring this matter to a close once and for all.
We sincerely apologise for the inconvenience caused and appreciate your patience. We hope to hear from you soon and resolve this with you.
Kind regards,
Car Planet
Antwort von Car Planet
Thank you for your kind feedback! We’re really pleased to hear that you received very good customer service from our team.
We truly appreciate you taking the time to share your experience and for choosing Car Planet. We hope you enjoyed your experience with us and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Recommended
10/10 experience, Albjon helped me all
the way through to buying my Golf GTE. Highly recommended, very happy with my car; shoutout to Albjon too🔥great service
5. September 2026
Antwort von Car Planet
Thank you so much for the fantastic feedback! 🔥 We’re delighted to hear that you had such a great experience throughout the process of buying your Golf GTE and that you’re very happy with your new car.
It’s brilliant to know that you would highly recommend Car Planet, and we really appreciate you giving a special shoutout to Albjon too. We’ll be sure to pass your kind words on to him, as it’s fantastic to hear that he provided such great service.
Thank you for choosing Car Planet, and we hope you enjoy every mile in your Golf GTE! 🚗😊
Kind regards,
Car Planet
Cars with endless issues and horrific customer service
Potential buyers please take note! Every good review here and on Google is forced on the spot at the moment of purchase. The begging for reviews and pressure into paying for scammy extras is hilariously awful. The after-sales team is completely incompetent, do not answer any emails or the phone, carry out faulty repairs, and frankly don’t care about you at all. Going through the vehicle quality complaint process currently with our finance provider and soon afterwards the Financial Ombudsman, and will be reporting these charlatans to Trading Standards, too. If you rely on your car in any way, do not purchase it from here.
Edit to add: the reply below just highlights the incompetence, as there have been countless calls and emails on the matter. Avoid this company - it is staffed by unqualified teenagers, almost exclusively.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Car Planet
We understand your frustration and are sorry to hear that you remain unhappy with your experience.
However, we are unsure about some of the points raised in this review. Looking at our records, the case you are referring to dates back to December 2025, and we have been unable to find any trace of calls or emails recently prior to this review.
That said, we do want to assist you and understand the issues you are raising. One of our team members is currently in contact with you to help look into the matter further, and we hope this provides an opportunity for your concerns to be properly addressed.
We’re sorry for the frustration you have experienced and appreciate you taking the time to share your feedback.
Kind regards,
Car Planet
Disgraceful
You request my details, I sent them and still nothing. The situation has been emailed and explained at least 5 times and yet noone with any authority replies, same old answer, "I will look into it and get back to you" still waiting for that come back.
Disgraceful, disgusting.
Why am I not surprised about the lack of reporting from your side, how do I now contact you?
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
We do apologise for the frustration and disappointment you have experienced. We completely understand why you would be unhappy if you feel you have been waiting for a response and have repeatedly been told that someone will look into the matter.
That said, our Support Department has reviewed the records available to us and we cannot see any trace of the situation being explained to us five times, or in fact any correspondence outlining the concerns you have mentioned.
We genuinely do want to help you, especially as this is now your third review regarding the matter. We would really appreciate the opportunity to understand exactly what has happened and see what we can do to assist you.
Please get back in touch with us and let us know the details of your case so we can make sure this is looked into properly.
Kind regards,
Car Planet
Overall excellent experience Calgar
Overall excellent experience Calgar, Talarh and the excellent hand over collection team.
They are super busy and could do with hiring so more staff.. at all stages of the sale.
Bravo ! Keep up the great work.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Car Planet
Thank you so much for your fantastic feedback! We’re delighted to hear that you had an excellent experience with us from start to finish.
It’s wonderful to hear that Calgar and Talarh were both so helpful, and we really appreciate you also recognising our excellent handover and collection team. We’ll make sure your kind words are passed on to everyone involved.
We also really appreciate your honest feedback about how busy the team can be. We understand that waiting times can sometimes be frustrating, and your comments regarding staffing across the different stages of the sale are genuinely appreciated and will be taken on board.
Thank you for the encouragement and for the brilliant “Bravo!” We’re thrilled you enjoyed your experience and we’ll continue working hard to provide the best service possible.
Thank you for choosing Car Planet, and we hope you enjoy your new car! 🚗😊
Kind regards,
Car Planet
Great service and clear advice
Car Planet were very helpful in providing information about the car and explaining the details I needed to be aware of. They also helped me understand which cars within my price range would be suitable for me. The team were very helpful, gave clear information and made useful recommendations.
6. September 2026
Antwort von Car Planet
Thank you for taking the time to share such thoughtful feedback! We’re really pleased to hear that our team was able to provide you with clear and useful information throughout your experience.
It’s fantastic to know that we helped you understand the details of the cars you were considering and guided you towards suitable options within your price range. We always want our customers to feel informed and comfortable when making their decision, so it’s great to hear that the recommendations and explanations were helpful.
We truly appreciate your kind words about the team and their support. Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Antwort von Car Planet
Thank you for your kind feedback! We’re really pleased to hear that you received very good service from our team.
We truly appreciate you taking the time to share your experience with us and for choosing Car Planet. We hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Possible purchase of a car.
Misunderstanding and good we came to a satisfactory conclusion.
28. August 2026
Antwort von Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
poor management.
if you’re planning to come here for a car, clear your plans for the day and ring up to make sure the car has MOT ready to leave….
i arrived just before 10:30am and did not leave until 8:15pm, i rang 4 days prior to make sure the car was all okay, got there and the car had a month of MOT left though it was advertised with a full year fresh MOT. i waited 6 hours for its MOT.
everyone that we personally spoke to was very pleasant, very apologetic but the management of this place is shocking.
the car i got is lovely and everything was provided with the car as requested, MOT and service history, paperwork was printed out and ready to sign so that was helpful.
i was also not the only one that had problems with the waiting process.
5. September 2026
Antwort von Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Antwort von Car Planet
Thank you for your lovely feedback! We’re delighted to hear that Albjon was extremely friendly and knowledgeable throughout your experience.
It’s great to know that you felt well looked after and could rely on Albjon’s knowledge and approachable manner. We’ll be sure to pass your kind words on to him, as we know he’ll really appreciate the recognition.
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Antwort von Car Planet
Thank you for your kind feedback! We’re really pleased to hear that Adil was so helpful throughout your experience.
We’ll make sure your lovely comments are passed on to Adil, as it’s always great to hear our team members are making a positive difference for our customers.
Thank you for choosing Car Planet, and we hope you enjoy your new car! 🚗😊
Kind regards,
Car Planet
Great service the support was second to…
Great service the support was second to none and could not do enough to fulfill my request
13. April 2026
Antwort von Car Planet
Thank you so much for your fantastic feedback! We’re delighted to hear that you received great service and felt so well supported throughout your experience.
It’s wonderful to know that our team went above and beyond to help fulfil your request and that you felt nothing was too much trouble. We really appreciate you recognising the effort and support you received.
Thank you for choosing Car Planet and for taking the time to share your experience. We hope to see you again in the future and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
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