Car Planet Bewertungen 

Sales process great, not too much pressure and lovely car bought, good P/ex and all done in one trip. Why 1 star? - as everything was done in a day and our p/ex had a private plate on, CarPlanet held a £150 retainer until the replacement V5C was supplied by DVLA - fair enough - DVLA unusually took over two weeks to do this, but as soon as it was received it was sent to CarPlanet, this was acknowledged on 24.05.26, here I am on 09.07.26 still chasing (almost daily) for our £150 refund to be processed. Wasted hours on hold, sent WhatsApp messages and emails regularly and just keep getting empty promises the payment will be forthcoming. Totally soured the purchase over something small that could have easily been avoided - shame!

The after-care team is absolutely atrocious. I’ve been trying to call them to resolve a problem all day and nobody is willing to call me or make the effort to resolve this problem.

Car planet is great at selling, terrible if they make a mistake or need any help after buying. Car planet miss sold me a car with an 8k mileage discrepancy (sold at 23k, MOT completed with them says 31k). Upon raising this with them over multiple forums (phone call, email, WhatsApp) and speaking to multiple members of their team with no real processes in place they have proceeded to ignore my follow up emails after saying I would hear back 3 days ago. Would not recommend, in fact would actively recommend you go elsewhere.

Very happy with the whole process from the beginning to the end!
Staff very professional and knowledgeable , answered to all our questions .
Thank you!

Had my surname miss spelt but will be mended but apart from that it was good

After making several complaints the manager of Car Planet acknowledged my complaint on the 6/7/2026 I was informed that I should get a refund of my £3000 in 3 to 5 days. Why did it have to take me making several complaints to various people I dont know before someone actually speak to me and resolve the matter?I will see what happens next.

This place is awful. So quick to take £500 deposit from you and lie saying it’s refundable….it is NOT!!! The amount of people who have brought dodgy cars that shouldn’t pass the MOT is shocking. They are being reported to watchdog, crime watch, the law and whoever else to get this place shut down immediately. Please do not be fooled by their lies like a lot of us have done. They are using dodgy mechanics

Quick and informative. Fayzaad was excellent and very professional.

PLEASE read reviews and AVOID car planet! I wish I had! There are so many in the same position.

I purchased a Volkswagen Tiguan end of September 2025. Was encouraged to take out RAC warranty with it and was told we’re covered if absolutely anything goes wrong with it (not including brakes or tyres).

Not even 24 hours after collecting the car, it went into limp mode whilst crossing the dartford tunnel. Putting myself and my family at dangerous risk.

It took weeks for them to fix this issue. I also asked for them to service the car upon returning.

After collecting the car. I then received two fines for the dartford and Blackwall tunnel for my old car that I part exchanged. Turns out they ‘lost’ my log book and never changed the owership over. After calling and emailing and threatening to go to trading standards, they suddenly found my log book. But I still had to contact all the relevant people to get the fines changed.

Then 7 weeks after purchasing the car, the car broke down again and the battery had gone. Again more chasing car planet, taking it to another mechanic to get this fixed.

At this point I wish I had given the car back the day it went into limp mode to be honest.

Then in December, the service management light appeared. So more chasing to see why this was happening if it had a service in October. I was told it was done, sent over an invoice for the service and told to go to a garage and get it taken off my self.

Now 9 months later, driving to work, my car just stopped. The engine has gone. I have conatcted car planet by email 3 times in the last week and no one has got back to me. This company are cowboys. I am in process of going through the RAC warranty that I was pushing into purchasing to be told they may not cover it.

The whole situation is disgusting. £16000 car finance and I have been sold clearly a faulty car because there has been issues with it since purchasing in September. I will be going to trading standards.

Car planet will not get away this and I will not accept a faulty car. I will be taking this further.

There are loads of people on a Facebook group who are having the same problem. Please go and look before even going to this horrendous company and honestly the negative reviews are real.

This has put me into serious depression. And they are selling loads of faulty cars and not taking any responsibility for them. This company should not be operating and police should be involved.

Update: car planet have replied below to say they can’t see my case. I have everything on email regarding everything that has gone on since September. Don’t let this company fool you.

Jario was amazing help when i purchased my bmw. Based in barnet

My son helped me to get the car from you.

The sales team were polite and friendly. I would recommend a friend to buy from car planet.

Ongoing issue continued. So today I gave up on hoping that Car Planet would actually fix the issue with the car they sold us, so I just got them to return it. After asking them to specifically call my phone number, as my partner was in an important meeting all day, and a specific place to park the car as I live on a red route, they called my partner four times and parked it on a red route. Seriously. Please avoid this place. Look at the reviews. The sales team are great but the aftersales are non-existent. They held my car for two weeks and didn't respond to a single message until I gave up and just accepted the car back, knowing they hadn't completed the work. This is how they operate. They are scam artists. I seriously hope you will avoid.
Honestly, I feel so strongly about this I might stand outside the place and tell people to avoid it. It's really that bad. Don't buy a car from here. They won't honour the warranty. They will string you along until the six-month warranty is gone and then dump you. The amazing thing is that they will reply saying that they're very sorry and that you should email them on the address so they can look into it. But they won't. You email them and they apologise and never get back to you.

So let's start this off with how happy we were to receive our car with great salesman ship and promised everything under the sun, we purchased this car and bought a 4 year rac platinum warrenty which we thought was great, 2.5 months since we bought it and we are having major issues ive spent 2 days trying to get somewhere with the garage i get promised calls back left right snd centre and it never happens.. we have the messages from the garage telling us with this warrenty we have nothing to worry about everything will be dealt with!! Well its very far from that please no body ever buy the warrenty they try and sell you.... you call the company and you can speak to anyone in the sales department but the second you try and speak with aftersales that is a no go! We were promised our delivery fee for the car was going to be 350 pound we paid a 2000 deposit then got a call to say they made a mistake the delivery was in fact 1200 pound... dont fall for thier sales pitches and patter as soon as they have your money you become a distant memory the second our money was transfered we never heard a word we had to call over and over to find out what was happening next... now we have a car with a historical turbo issue

I am happy text and good whatspp no problem

A big thank you to Sababa Hossain in dealing with my issues with the car and getting them fixed and having the car returned to me as soon as possible.

Very helpful and listen to our requirement

⭐⭐⭐⭐⭐

I would like to thank Ahmad from the Aftersales team for his professionalism and kindness throughout the process.

Although the repair took longer than expected, Ahmad stayed in contact with me, listened to my concerns, and most importantly called me afterwards to check that my vehicle was working well. He also apologised for the delay, which I really appreciated.

My Nissan Juke is now driving perfectly with its new alternator, and I’m very happy to have my car back.

Thank you, Ahmad, for your courtesy, communication and for making sure everything was resolved in the end. Wishing you and the team all the best.

I called about a car I'd researched for a while on Autotrader and wanted to purchase, I was put in touch very quickly with Zak, who ran me through the process.

I was impressed with how swift he was when speaking about how it all works at car planet, while also being super positive about the car.

I asked a couple of questions regarding the extra features eg. spare temporary wheel etc and he asked me to take a screenshot of the advert on autotrader stating this as proof, I thought it was a little strange that it wasnt on their record but sent the picture anyway.

Then came the bit with the money changing hands. I was really anxious about getting a car I'd not seen in person as it felt risky, unfortunately I didn't have much of a choice as my car had died the day before. (RIP)

Zak again, reassured me and ran me through the process, I mentioned about my situation and I needed a car quickly, so he said "if you can pay the whole balance today (thursday) I could arrange to get it for you tomorrow or saturday.

I was promised a video of anything I wanted to see with the car to help make my decision and once I was happy the car would then be cleaned and sent ASAP.

I was shown a video of when the car arrived to the garage, so it was all clean and nice.

I said I wanted the car and agreed to pay the balance instead of a deposit, expecting another video to follow and then delivery the following day.

Thursday ended, Friday began, and by the afternoonI was beginning to get worried but got nothing, no courtesy calls or updates at all.

So I called them, explained what had been said, the guy then conveniently started to break up when explaining about the delivery, every time he spoke it cut in and out. All I could make out was that it should arrive Saturday. I said ok fair enough and that was that.

Then saturday came, the delivery driver called me mid morning, I got really excited only to hear that the earliest they could deliver would be monday now.

A bit confused, I asked why? He said that the car had only been put in for delivery Friday afternoon so he was now fully booked and estimated monday at midday - 1 o'clock ish.

Reluctantly I said ok, feeling like I dodnt really have a choice in the matter, I tried to call car planet and either got hung up on, or put in an endless hold loop...somehow "you are caller number 1, we will answer your call in approximately 1 minute turned into half an hour.

So I hung up.

I tried the WhatsApp that Zak had opened for us to chat about the car, the messages were read (blur ticks) but never replied to.

Then Monday came, the delivery driver calls in the morning and asks if he can deliver the vehicle at 6pm!

I said no, thats no good enough, its been changed multiple times now and I need the car (starting to believe it would never come!)

I did get a call from a polite woman from car planet to go through the 'details' and took my info then sent me the code to set up the tax.

I asked if there would be paperwork with the car (green new keeper slip and service book etc) she said yes it will all be there dont worry.

The car arrived as the poor delivery driver had to confirm the address as car planet only gave him the road name, and he was lovely, but had no paperwork! I thought ah it will be in the car...nope nothing at all. (Oddly the lady gave me scans of the service book in an email attachment- so there must be a physical book??)

Delivery driver took some pics of me with the car as proof of delivery and went.

I suddenly was really worried about not having any physical paperwork at all.

Can't get hold of Zak, or anyone else since, I believe the new keeper application was started by the lady on the phone and a DVLA screenshot was in one of the attachments stating this.

So now, in a positive note, the car seems to be really good (I paid for extra checks to be done and all seemed to come up clean, VIN number matches, so I guess I now have to wait and hope the log book turns up.

I have 14 days to return the car if not happy so thats something.

A lovely new car has been marred by really unprofessional customer service and lack of care.

Yes you are salesman and made the sale, but to not be available after for questions/ concerns is unacceptable to me. This is why ive scored as I have.

If the log book arrives and all is ok, and I can maybe have the service book sent to me then I am willing to change the score...feels like this shouldn't be the way I have to do it though.

UPDATE
Had some email correspondence with customer service and looked promising, told them that I wouldn't be available to take calls during the morning/ Afternoon due to work but got one missed call and have heard nothing more....Just chalk this one up to a bad experience, had the car checked out and its all good which is the main thing although no service book still. Just for the record this would have been a 4/5 star review if the care had have been better.