Car Planet Bewertungen 

Told them I have jaguar I pace to trade they told me to bring it in then after travelling over 100 miles they told me they don’t accept electric cars poor experience and poor customer service

I bought my first car from Car planet. I went to view the car however they helped me drive off the car the same day itself. Quick and prompt dealing and even helped finance the car by completing easy steps and minimum formalities. I hope to continue receiving the same treatment when I go for service and other fixings if any.

Overall, the experience was good. There’s the usual sales pitch and negotiation but nothing too uncomfortable or unexpected for car sales. Office had great AC during the heatwave and they offered drinks throughout. The car so far has been amazing and no issues!

However, this is a busy centre and everything takes longer than it should! It took nearly 2hrs to pick-up my car despite completing the bank transfer and documents within 15minutes. A bit disappointing that you have to book in a time which I turned up for, and then an hour and a half later, my car was finally ready. If I could rate these separately, I’d give the pick-up process a 1 star.

The salesperson was very helpful and answered all our questions honestly and was very patient.

Customer service also was very helpful.

i went to car planet as a first time buyer and was very pleased by the service i received from Harrison he was amazing and helpful throughout the whole process and i waled away with the car i wanted for a good price and Harrison made it is main thought to help me with my buying process i would definitely go back there if i needed anything else
thanks for your help Harrison you was a great help

Fantastic! Fabulous! Definitely recommend

I purchased a Peugeot 5008 from Car Planet around six months ago, and unfortunately my experience since then has been extremely disappointing.
The vehicle was clearly not quality-checked properly before delivery. On collection, the left wing mirror auto-fold function wasn't working, and I later discovered that the boot trim had simply been held in place with double-sided tape, which eventually came off. Car Planet fixed both issues.
However, after repairing the mirror, the blind spot monitoring system stopped working, requiring yet another visit to have their own repair rectified.
A few months later, I experienced an engine oil pressure fault, which was diagnosed as a cracked belt affecting the oil system. Again, the vehicle had to go back for repairs. Now, after that repair, I'm once again receiving a "Top Up Engine Oil Level" warning, meaning I have to return yet again.
This is an unacceptable number of issues for a vehicle purchased only six months ago.
What has been even more frustrating is the after-sales service. Every issue has required repeated emails and numerous phone calls. Emails often go unanswered, there is little or no acknowledgement, and waiting times to reach the after-sales team can exceed 30–60 minutes. Chasing updates has become a regular task, which is simply not what any customer should expect after spending a significant amount on a vehicle.
The sales process was smooth and professional, but once the sale was completed, the level of customer care dropped dramatically. A company that prides itself on its reputation should invest just as much in after-sales support as it does in making a sale.
Based on my experience, I cannot recommend Car Planet's after-sales service. I sincerely hope they improve their communication, responsiveness, and quality control, as no customer should have to go through this level of inconvenience within the first six months of ownership.

EVERYTHING WENT WRONG. CAR IS IN FOR REPAIRS AND CAR PLANET ARE IGNORING MY EMAILS AND CALLS. AVOID!

Very disappointing experience from start to finish.
I purchased the car and had to return after around 2 weeks to get several issues fixed. I ended up waiting on site for about 8 hours, with very poor communication throughout the whole day and no clear explanation of what work was actually being carried out or completed.
The driver’s seat had a bolt/movement issue, 1 tyre was nearly flat, there was no air conditioning working properly, and the windscreen washer fluid was empty. These are basic checks that should have been done before handing the car over.
What makes it worse is the lack of proper communication after the sale. They respond quickly on trustpilot ,but emails are ignored for months, which leaves you constantly chasing them for answers.
Overall, the experience has been frustrating and stressful. There is no transparency, no consistency, and no real customer support once the sale is completed. I would not recommend.
Not recommended.
bad car bought for 15k

Car is missing load cover. No big deal, only a small expense. One I thought Car Planet would have no issue covering. Turns out they've hidden behind it not showing in photos. Nothing mentioned in the ad and the car has a place in the boot for the load cover which I assumed is where it was. Would have been so easy to make this right but for all intents and purposes I've been told to sod off. Poor show.

Good experience

Sold me a car and the gearbox entered emergency mode within 200miles. Had the fault diagnosed by a VW specialist and requested repair by CarPlanet.

Terrible customer service - admitted liability on the phone, refuse to put it in writing, take days and weeks to respond, seek to do everything they can to delay or avoid a refund or repair. I am now seeking to return the car to them under the Consumer Rights Act but they are delaying in every way possible. I will be taking them to Court.

You are rolling the dice if you buy a car here - their ‘150-point check’ is utter nonsense - do not let them tell you they have any idea of the mechanical state of the vehicle.

Their model is to move cars quickly and take commission on hugely inflated RAC warranty packages so that it’s not their problem when the car breaks.

100% do NOT recommend.

I would strongly advise avoiding Car Planet.

We reported a fault with our vehicle in early April – within days of purchase – due to a coolant warning. Since then, the vehicle has been returned to Car Planet twice for repairs. Each time we were told the issue had been fixed, however this has not been the case. The coolant issue is still present, and the vehicle continues to misfire, even after being returned to us as “fully repaired”.

Due to the lack of communication, we actually had to travel to the branch in person on 6 June (a 3-hour return journey) just to get clarity on the situation. We were asked to bring the V5 document for our vehicle, which was still in their possession, as we wanted to view a potential replacement vehicle. However, when we arrived, we were then told we could not return the vehicle because it had been “repaired”.

I raised that we had only made the journey because we had been unable to get clear communication from them. Shockingly, one of the reasons given to justify the situation was that they are a large business with over 2000 vehicles. This is not the customer's issue and does not excuse poor service. No compensation or meaningful resolution was offered for the inconvenience.

Communication throughout has been extremely poor. We have had to chase constantly, and more recently have had no response to our last 10 emails.
We were also promised fuel reimbursements and repeatedly provided receipts as evidence, but these were not handled properly and had to be chased multiple times.

When the vehicle was finally returned to us, it was in an unacceptable condition:

It had not been valeted, despite being explicitly stated in writing – instead it was returned dirty, with bird mess and a filthy interior (we have photo evidence).

The vehicle was returned with the fuel almost empty (on red), despite being collected with fuel and used for their testing.

The engine undertray had not even been refitted and was left in the boot – a basic oversight that raises serious concerns about the quality of work carried out.

Within days of receiving the car back, the engine warning light came on again, the vehicle was misfiring, and coolant loss was still evident. This clearly shows the vehicle was not repaired correctly.

We have raised these issues again, but have received no response. We are now in the process of escalating the matter to Trading Standards and seeking legal advice through Citizens Advice, as we believe our consumer rights have not been upheld.

Overall, this has been an extremely frustrating and disappointing experience, with poor workmanship, poor communication, and repeated failure to resolve an issue that was reported almost immediately after purchase.

The salesman sold me an rac warranty that starts in 3 year time saying that is needed. Car Planet did not make any payment to RAC and are refusing to give me a refund. Starting court proceedings.
Updated to answer car planet response:
1. I've emailed you twice- you did not bother to reply , the answer was your reply below.
2. The car has a manufacturing warranty until 2029. I've specifically told your salesman that I'm not keeping the car more than 3 year, yet he went ahead to say that the rac warranty starts from August 2025! Instead of 2029!
3 . Do you think its ethical correct to keep my money until 2029? Because you haven't made the payment to Assurant/ RAC! And you are refusing to give me a refund. Where are you keeping the money if you didn't pay RAC? Are you a bank? Building society?
Awful

Only gave us one key that was faulty. Broke down multiple times because car didn’t work without key. Changed battery a few times in the key but to no avail. We have to buy 2x vw keys. They couldn’t help us or offer a discount. Said was sold as seen and they can’t locate the first key because they had bought the car at auction. The keys are £500 each so it has cost us an extra grand

How incredibly wrong we were about this car dealership. After 8 days our car broke down , after another week of trying get them to pick it up for repairs , they delayed . We then said we wanted a full refund and for the car to be picked up. They have picked the car up and are now refusing a refund , we have an independent RAC report on what is wrong with the car and it was within the 30 days . Hours and hours sat on hold trying to talk with someone in the after sales department to be fobbed off , being told we will get a refund and then radio silence until we make contact again , where we are told they are short staffed and havent granted the refund yet ( after being told the week before that they accept we have asked for a refund and will be processing it ) even after being told multiple times that we want our money back, they have tried to push us to take the car back instead . I have now been left without a car for nearly a month , 2 small children ,a chronic autoimmune disease and no money to be able to buy another car.

Straightforward and stress free experience

Really friendly and helpful sales person and the whole process was straightforward. Early days but really pleased with my new car.

Booked in for a test drive , as soon as I got there I could see the place was poorly managed when shown to the back entrance right into the office by a worker who was having a cigarette outside and proceeded to blow the smoke right into my face ! Inside wasn’t much better , queues at reception and 1 worker struggling to manage it- waited 15 mins past my appointment time and was taken back into the office only to be told that the sales man I was meeting ‘ hadn’t turned up ‘ and ‘ no one knows where he is - we thought he was out on the drive with you ‘ !?! Worse than this was then told that the car I’d booked to view was at a completely different site and that they could get it there in 25 minutes from another location ( highly unlikely ) - nice enough staff who tried to help but their systems and process appear disconnected - didn’t want to waste any more of my time and didn’t like the chaotic vibe in there ! Won’t be returning and would not recommend.