Car Planet Bewertungen 

I enquired about a car through the website and, within minutes, received a call from the team at the Watford branch to arrange a viewing. I booked an appointment for later that same day, but was then informed that the car wasn't actually ready to be viewed as it was still in the preparation centre. I was told it would be available the following day instead.

In the meantime, I found another car I was interested in and was told I could view that one during the same visit. However, when I arrived at the dealership after driving for over an hour, I was informed that the original car was still in the preparation centre and the second car had already been reserved. It was disappointing that nobody contacted me before my appointment to let me know that neither vehicle was actually available, which would have saved me a wasted journey.

The dealership itself seemed quite hectic, but I do want to credit the sales representative, who was very helpful. He took the time to find alternative vehicles that matched what I was looking for and arranged test drives, which I appreciated.

I decided to place what I was repeatedly told was a "fully refundable" £250 deposit to reserve one of the cars, as I was advised that vehicles were selling very quickly. I arranged to return at the weekend with my brother, who is a mechanic, so he could inspect the car before I made a final decision.

The following day, after seeing another car advertised on their website that I preferred, I called to ask if I could transfer my deposit to that vehicle instead. I was initially told that the car had already been reserved by another customer. However, I was then told that the reservation was due to expire that day and that, if the customer didn't go ahead with the purchase, my deposit could be transferred to it. Around 15 minutes later, I received a WhatsApp message confirming that my reservation had been transferred to the new car. I was then informed that this car was still in the preparation centre and wouldn't be ready for another six days. This left me feeling very confused. If the car wasn't going to be available for nearly a week, it didn't make sense that another customer was supposedly due to complete the purchase that same day. It was another example of the conflicting information I was given throughout the process.

Before returning to view the car, I found another vehicle elsewhere that was a better fit for me and much closer to home. I called to cancel the reservation and request the return of my deposit. Initially, the person I spoke to understandably tried to see if they could keep my business, but once I made it clear I had decided to buy elsewhere and was thanking them for their help, I was abruptly transferred to another member of staff.

I was then put through to the sales representative I had originally dealt with. When I explained that I no longer wished to purchase the car and wanted my deposit refunded, I was told it was only refundable if I decided not to proceed because of a mechanical fault, which would then have to be confirmed by their own mechanic. I was also told that one of the reasons they could not refund my deposit was because they had removed the car from their website while it was reserved, meaning they had potentially missed out on selling it to other customers.

This explanation didn't match my experience. Between placing my deposit and requesting to cancel it, I checked the website several times and, at no point, were either of the cars I had reserved removed from sale or marked as unavailable. Both remained advertised with the option for other customers to place a deposit, making this explanation difficult to understand.

This was also completely different from what I had been told before paying the deposit. I had specifically asked several times whether the £250 deposit was fully refundable and was assured that it was. After several minutes of discussion and a brief wait while the salesperson spoke to a manager, I was eventually told that my request to refund the deposit would be approved.

Overall, the sales representative I dealt with in person was friendly and helpful initially, but the experience was let down by poor communication, wasted journeys, repeated conflicting information about vehicle availability, and inconsistent explanations of the deposit refund policy. At the time of writing this review, I am still waiting for my £250 deposit to be returned. I hope the refund is processed promptly, but the overall experience has unfortunately left me with very little confidence in the dealership.

Sold my car to them through Car Wow. Communication was poor throughout the whole process. When it came to valuing my car in person, tried to majorly lower the price. Only when we canceled the sale did the assessor come back knocking on the door and agreed the higher price. Was told I would be paid shortly after 6pm on the day. 630pm came and went without payment, had to call to chase. Was told someone would call back with an update - never happened. Did eventually get paid later that evening. Whole process so stressful. Would not sell to Car planet again.

I held back from leaving a review because my car went into the garage just three days after I bought it. But now I feel people should know about my experience.
I first enquired about a car in the last week of May and kept receiving calls asking when I would come to view it. After comparing prices, I found a car at Car Planet Watford. My friend and I travelled all the way from Birmingham to see it.
Unfortunately, my experience started badly. The salesperson assigned to me had no idea whether the car was even available, even though it was parked on the forecourt. After the test drive, I found out the car only came with one key, which was another disappointment. When I checked the key to make sure it wasn’t damaged, the salesperson rudely asked, “What are you doing?” I was simply making sure everything was in order before spending my hard-earned money.
Once I agreed to buy the car, I was repeatedly pressured to purchase an extended warranty. I declined because the car already came with a six-month warranty. After I refused, the manager sitting next to the salesperson made an inappropriate facial expression about me, which I clearly noticed. I mentioned it to the salesperson, but he didn’t seem to care. At that point, I completely lost confidence in their customer service.
The after-sales service has been even worse. They act helpful before the sale, but once you’ve paid, it’s a completely different story. Try calling their after-sales team yourself and you’ll see what I mean. I have screenshots showing call waiting times of over an hour, and on several occasions the call was disconnected after I had already waited 30–45 minutes. It makes you wonder whether they’re overwhelmed with customer complaints or simply don’t have enough staff.
To make matters worse, the engine warning light came on just three days after I collected the car. The same issue happened again within a month. Now they are refusing to repair it under the warranty, claiming the mileage is too high. I bought the car with 47,320 miles on it and it currently has 49,792 miles. A car is meant to be driven—how else are you supposed to discover faults?
I spent my hard-earned money expecting a reliable car and decent customer service. Instead, I’ve been left with repair bills and a company that doesn’t seem interested in helping.
My advice is simple: think carefully before buying from Car Planet. Read reviews across different platforms before making a decision. I regret this purchase and hope others don’t have to go through the same experience.

Avoid Car Planet. If I could give no starts I would !

I wish I had listened to the negative reviews before buying a car from this company. Unfortunately, my experience has been exactly what others warned about.

I was sold a car that was not roadworthy or fit to be driven. After reporting the issues, I was told I would receive a full refund within 48 hours. That promise was made over two weeks ago, and I am still haven’t received my money.

Instead of honouring what they promised, I’ve been met with excuse after excuse, constant delays, and conflicting information every time I chase them. It feels like they are simply trying to drag the process out rather than resolve the issue.

Selling a vehicle that isn’t roadworthy is bad enough, but failing to process a promised refund and leaving a customer waiting for weeks is completely unacceptable.

I ignored the warning signs because I wanted to believe they would be different. That was a mistake. Based on my experience, I cannot recommend Car Planet and would strongly advise anyone considering buying a car from them to think very carefully before doing so.

This has been an incredibly stressful and frustrating experience, and I sincerely hope no one else has to go through the same.

Very good service. Answered all my quesitons

Avoid at all costs!

They sell faulty cars ! Once car is sold they ignore, rude , and do not respond
I’ve spent 14000 on a car that is in such a bad state and can’t even get a simple response
Please check reviews before buying
Please also check car planet groups !!
So many others going through issues and being ignored so sad !

Having seen a polished advert on auto trader for a 2019 black £20,000 Audi it seemed worth the 300 mile round trip to Watford. It was exactly what I wanted. I was in a position where I could trade in an older Audi or pay cash and sell it privately, either way not interested in finance. I saw the 4.8/5 review on Google & although didn’t expect it to be like an Audi dealership I thought it would be a reputable set up. I paid £99 online to reserve the vehicle and made an appointment for 11:30 the next day to see and test drive the car. I arrived to see an unkempt building & dodgy types in high visit jackets stood scratching their heads ‘repairing’ a car. The receptionist asked if I would be part ex’ ing my car asking for the keys. I said it was an option, but that I hadn’t seen the car yet so it was a bit presumptuous. I gave the keys and was introduced to Janusaan Jeyachandran, a relaxed slim chap gliding around in a suit. ‘Janu’ took me through to a call centre type office which was a chaotic din. He brought up a ‘we buy any car’ valuation on my vehicle which was below what I had researched. He said he might be able to ‘move on that’ but decisions are made by buyers off site. He seemed quite nonchalant, reluctantly getting me the coffee that HE offered. He asked me to wait in reception whilst he brought the car around for a test drive. I waited ages, standing outside before he appeared saying it’s an hr away & to get some lunch at the pub opposite. I wasn’t happy, nor hungry & told him I expected the car ready. He said it was with the ‘director’ who only uses the nice cars on the books. I waited more. He then said it would be 3 hours! I got my keys back from reception explaining that it was a shambles of a set up and I don’t know how they were in business. He said ‘ I’ll see what I can do’ I said unless he could teleport the car there I was off and got in my car (which they had mysteriously moved) he then called to say it was on its way within the hour, saying he wanted to see me drive away in a new car and even asked if there were any other cars I was interested in! I waited 45 mins more in which time he and another colleague with a limp handshake introduced to me as a ‘director’ took me in and gave me another coffee explaining the service packages available. Basically they don’t offer a warranty at all - asking you to pay thousands into an RAC repair plan - he even showed me a spreadsheet with lots of claims made and the amount paid - as though that is a good thing! The message I got from that was that a lot of their cars need repair after sale!
The car arrived and was dirty on the outside with bird poo which had been there a long time. The badges on it had been hand painted to match the colour of the car and the tyres / car weren’t as good as the photos. I saw the towing eye cover was missing.
By this point my research showed me that the car had failed its last two MOT’s on an engine management fault and clearly the previous owner has got rid. It had also been with car planet untaxed for 2 months… it was a lemon. I still drove it for the experience of driving one and once we got back I made my excuses and left but they were not happy I’d not left a deposit and followed me out to my car… I was relieved to escape . Please read the other one star reviews and do yourself a massive favour and give it a miss. I am skeptical as to whether any of the reviews above 3 star are genuine. I don’t expect to get the £99 reserve fee back given how these guys operate and considering I’ve averted serious further expenditure and heartache I consider that a win! I look forward to the response on here which will be ‘we are so sorry to hear about your experience’ etc… makes me laugh. Not a professional set up at all. They clearly buy problem cars on the cheap and need shutting down and quick.

I returned a broken-down car to Car Planet less than 24 hours after buying it. It had to go back to them on a recovery vehicle that I had to privately arrange as they would not send one out.

I changed the V5C myself before returning the car and was told that it had now added another owner and devalued the car by up to £1000, so they were keeping £200 back from my refund.

There is nothing in their Terms and Conditions or email correspondence advising not to do this.

Then the car I bought, a Vauxhall Mokka X (Reg: SB19 VHV) for £8350, went back on sale for... £8350. EXACTLY THE SAME PRICE I PAID FOR IT!

It has now been sold, virtually overnight, at the adverised “Autotrader Great Price.” - £8350.

So the car was not devalued at all… even with the additional owner added, and they have earnt an extra £200 pounds on top of the new sale by keeping my money back.

Please do the right thing Car Planet, as anybody reading this will see it is wrong, wrong, wrong!

Looking forward to your response.

The start of the process was easy and the salesperson was relaxed and happy to handle all my questions. I then went away after placing a deposit and got an additional inspection on the vehicle which highlighted some elements they hadn't picked up, and some repairs/replacements they'd done to not a very high standard. They were difficult to communicate with at this point but open to being reasonable around some of the identified issues. Mainly the communication was just very poor and unprofessional, everything got a bit delayed and I was chasing then suddenly they call me up and say I've got to get the car today as it's the end of the month, despite having days left of my deposit hold. Turns out the salesperson's numbers were done on a monthly basis and she wanted it gone, all just a bit hectic and unprofessional. Then turned up to my agreed appointment to pick up the car and the poor person doing car handovers was completely overwhelmed, we ended up being there over two hours before getting an unwashed car. Just hectic and clearly pumping out sale after sale. When we were waiting for the car I saw some of the worst sales techniques I've observed of incredibly pushy young men trying to get people to buy extras. Just be aware, the service you're getting is from a company with a culture based on churning out cars. The prices are incredibly reasonable but they clearly get a lot of commission from the extras.

Would I buy from them again, yes the prices are great, but I'd go ready to buy that day so I didn't have to handle their comms, and ready to bath off extras sales attempts.

I had an outstanding experience purchasing my car from Car Planet, and I can’t recommend Tahmiz highly enough.

We arrived at around 1:00 pm and didn’t leave until after 5:00 pm going up to 6pm, yet at no point did I feel rushed or pressured. Tahmiz took the time to answer every single question I had with honesty, patience, and transparency.

He took me on a long test drive, made sure I was completely comfortable with the car, and was upfront about everything, never making me feel like he was just trying to make a sale. His knowledge, professionalism, and genuine approach made the whole experience enjoyable and stress-free, it was hard to believe he is so young, very mature with a lovely energy about him.

Buying a car can be daunting, but Tahmiz made it a pleasure from start to finish. If you’re looking for someone who is fair, trustworthy, and truly cares about helping you find the right car, I would absolutely recommend asking for Tahmiz. I did end up paying more for warranty etc and we did go back and forth on price but he worked hard for us to come to an agreement that I was comfortable with

Thank you for such excellent customer service Tahmiz, I love my new car!

Very organised and helpful.
I recently purchased my first car, and Nouh made the entire experience exceptional. As a first-time buyer, I initially felt overwhelmed, but he turned what could have been a stressful process into something smooth and easy. Nouh was patient, professional, and consistently available whenever I had questions.

What stood out most was how he handled all the paperwork and guided me through each step from beginning to end. He explained everything clearly, ensured nothing was missed, and made me feel confident throughout the journey.

I highly recommend Nouh to anyone looking to buy a car—especially if it’s your first time. His expertise, professionalism, and genuine willingness to help truly made a difference. Thank you, Nouh, for making my first car purchase such a positive experience.

After experiencing such a poor service and leaving a bad review, I received communication from Mashrur from support, who immediately dealt with my deposit refund. He communicated with me instantly through email and arranged for my deposit to be refunded. Instead of waiting the usual 3to5 days, he arranged for same day payment, which was received in my account almost instantly. I would still not recommend this company for purchasing a car, but I am happy to give Mashrur a 5 star review for how he dealt with the problem today.

I was served by Ideal who was very helpful and explained the whole process in full detail. The team was very helpful also and helped the process be as quick and easy as possible which I really appreciate. Amazing service and I’ll definitely be purchasing from them again!

Very happy with the car buying process and sales man very good ,
Only one small gripe it took a long time after paying for the car to receive it and drive away

I bought a Vauxhall Mokka X (Reg no: SB19 VHV) for £8,350 in June, it broke down less than 24 hours later despite their much trumpeted 150 point checks, and had to prvately arrange a recovery vehicle back to them because they wouldn't send one.

I dealt with changing the owner back to them on the V5C myself to cancel my road tax and avoid potential problems down the line.

Because I did this, they say I have now devalued the car by adding another driver (I was told by up to £1000 on the phone) and so they withheld £200 from my refund.

Note: There is nothing about this in their Terms and Conditions or any email correspondance I had with instructions on how to return and get a refund.

Within a couple of days of getting my reduced refund... they are advertising the car for £8550... £200 MORE THAN I PAID FOR IT!

So the car is not devalued, and if it was bought today as advertised, they would earn a nice £400 more on the sale (£200 of mine kept back plus £200 from a new buyer)

How on earth is this right or fair... or legal?

The more recognised online dealer, Cinch, have clear instructions on what to do with the V5C on their website. Here they are:

"Please post the V5 back by Recorded/Tracked Delivery. The V5 (showing you as new owner) takes 2-6 weeks to arrive to you, it comes via the post and straight from the DVLA. Refund withholding: Cinch keeps £99 until your V5C is received."

I checked with Cinch on the phone about adding the new owner as per their instruction, and they said it doesn't affect the car value - the value is based on age, condition and mileage, and goes back up for sale accordingly.

It seems Car planet can make their own rules up when things are not outlined in their T&C's.

So the car I bought in good faith for £8350.00, the car that broke down less than 24 hours later, the car that was supposed to be significantly devalued after me dealing with the V5C, is now up for sale for £8550.00 - £200 MORE THAN I BOUGHT IT FOR!

You couldn’t make it up... but you could avoid purchasing a car from Car Planet.

My experience was amazing with car planet from start to finish.
Very friendly and helpful staff, good communication and talked me through everything.
It was a very delightful and smooth experience.
The car is beautiful.
I would highly recommend buying a car from them
Many thanks to all the team

Elaine Morris, Kington Hereford

My partner and myself bought a car from here. The sales team are completely pleasant, although a little bit pushy.

The after sales team on the other hand are non-existent, If you call their phone number and select the sales number, they'll answer the phone within about 5 seconds. If you try to contact their after sales team, you'll be waiting at least an hour. That just goes to show you exactly the kind of company they are.

After buying a car from them there werr a few minor issues that were fixable under the 6-month warranty that they provide. 7 months later I'm still sorting out those issues. They have been not responding to emails, difficult to co-operate with. Just plain blanking emails.

Ziyad is the name of the person I've been dealing with and they are thoroughly useless, unhelpful, slow at responding and just clearly don't care.

I would highly advise you to not buy a car from this company.

Car planet made an error on our v5c which i have had to pay to rectify the error. Was told by car planet i would receive reimbursement if i send in proof which i did. I have made several calls & emails to them to just be ignored and out of pocket. Once you get the car from them they just leave you hanging and want nothing to do with you

Initially buying the car was reasonably pleasant, the staff member was pleasant and accommodating allowing us time to view various cars. On purchasing the car it is very obvious that the real money is made on the aftermarket warranties, paint protection, etc.
Initially I said I would pick the car up the following weekend. However it was month end and targets had to be met so I was offered free delivery. Fine, no problem, we live on the opposite side of London. Up until I paid the invoice staff were easy to get hold of.
Come the day of delivery phones were either not answered, or if they were a call back was promised and never happened.
By 6pm we'd given up hope of seeing the car. We even considered trekking over there to try to claim the car.
6.45pm and we receive a call asking if we were someone else. Eventually we sorted out that they were delivering the car and it was the right one. The car did arrive safely with a pleasant driver and all was OK.
So far the car seems fine. It was washed, but not very well.
The whole experience was stressful and took the shine off getting a new car.
Hopefully, considering this experience and the numerous complaints we have since read, we never have to deal with their aftersales department and this is the last time we'll have to deal with them. They've learnt well from CarGiant